Enterprise Rent-A-Car

Reviews

• DP

  Debbie P

  6 days ago
  5.0
  The Enterprise Rental on 5711 Highway 6, I would refer to everyone. The manager has a very great caring personality, as well as the rest of the crew. Keep up the good work.
• BW

  Bruce Wilson

  Oct 27, 2025
  5.0
  I had a very pleasant experience at this location. The staff was very kind and professional. I am definitely using this location again in the future.
• JG

  Jamaa Grant

  Oct 24, 2025
  5.0
  This was a great experience! The staff was friendly and helpful! I won't be going anywhere else. Thats how good the service was. I also got a popsicle the day I returned my rental. 😂 Charming! Little things like this will make me a repeat customer. Keep up the great work!
• GT

  Gia T

  Oct 18, 2025
  1.0
  Worts service ever. The assistance manager is the worst customer representative ever. I never experience such a bad service in my entire life. If I'm able to rate this less than a zero I would. Never recomended
• KM

  Kodiak Marine

  Oct 15, 2025
  1.0
  Enterprise Rental Experience – Disappointed but Hopeful for Change Where do I start? I recently had an accident. I’ve always considered Enterprise a great company, and since I have excellent insurance through State Farm, I usually skip the rental car because I’m fortunate to have other vehicles I can use. This time, since I pay for rental coverage on all my vehicles, I decided to take advantage of it while mine was being repaired. I’ll admit, I don’t usually like rentals because of a bad past experience with another agency—SIXT out of Florida—but that’s another story. I dropped off my vehicle and was picked up by a very professional and intelligent Enterprise representative. He arrived in a Hyundai SUV, which he mentioned would likely be the vehicle I’d receive. It was nice, clean, and comfortable. Once we arrived at the office, I provided my insurance and driver’s license. The manager then asked me, “Would you rather have the Hyundai or an Audi?” I replied, “If it’s the same price I’m approved for, I’ll take the Audi.” He said yes, and I was handed the keys to a beautiful white 2024 Audi Q7. Before leaving, I asked again what I would owe at return. I was told only the taxes on what my insurance covered—$50 per day. The manager even said I was getting a great deal on a great car. As a retired 30-year Marine, I’ll admit that made me feel appreciated; we don’t often get the nicer things. Unfortunately, that feeling didn’t last. After driving home, I noticed a strong cigarette odor and received maintenance notifications from the car’s system. I called Enterprise the next day to report the smell and explain that my wife has allergies. They offered for me to return the vehicle, but I decided to try an air freshener instead. That didn’t work, and we barely used the car afterward. When I returned the Audi ten days later, I brought it back with a full tank—actually slightly above the level it had when I received it. The same young man who picked me up took the keys and inspected the vehicle with no issues noted. I even took time-stamped pictures, just in case. Then came the issue. The manager on duty, Michael Chuks, informed me that my refund from the $150 hold would be only about $24. I immediately said that wasn’t correct. He claimed I was charged an extra $10 per day for a “luxury vehicle,” even though I was never told about any upcharge and was explicitly told it was the same rate as my insurance coverage. I picked the Audi up on 10/06/2025 and returned it on 10/16/2025—ten days. State Farm covers $50 per day, totaling $500, plus taxes of about $41.25 at an 8.25% rate. Instead, I was charged an additional $10 per day for a vehicle that smelled like smoke and needed maintenance, totaling $124.69 out of my pocket. At this point, it’s not just about the money—it’s about principle. Honor what you promise your customers. Don’t rent out a smoky vehicle and then try to profit off of it by upcharging unsuspecting renters. Mr. Chuks was, in my opinion, neither helpful nor empathetic. He made no effort to resolve the issue or even listen to the representative who was present when I first picked up the vehicle. If you are military, prior military, or government—avoid this location. They do not uphold the standards of honesty, integrity, and commitment that many of us value deeply. As far as I’m concerned, this Enterprise branch is as crooked as a three-dollar bill. Run when they say, “We have a deal for you.”

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