Bert Ogden Auto Outlet

Reviews

• JA

  Juan Arguelles

  Nov 15, 2025
  5.0
  I recently bought a 2024 Buick Envista and had the absolute pleasure of working with Ailady Resendez. From the moment I walked in, she made everything easy, stress-free, and enjoyable. Ailady listened carefully to what I was looking for — the features I wanted, my budget, and how I planned to use the car. She offered great options, explained everything clearly, and never made me feel pressured. Her knowledge about the Envista and other models was impressive, and she was honest about what would work best for me. Throughout the process, her communication was timely, professional, and friendly. Paperwork was handled smoothly, and she made sure I understood every step. After the sale, she followed up to check in and ensure I was happy with my new ride. Thanks to Ailady, I’m driving away in a car I love, feeling confident in my decision. If you’re looking for a salesperson who cares, knows her stuff, and treats you like a person (not just a sale), Ailady Resendez is absolutely the person to work with. Highly recommend! 🚗✨
• DD

  Dreaa

  Nov 12, 2025
  5.0
  Absolutely amazing customer service. Went in because they were recommended and left with the vehicle I loved. Juan R. explained everything detail by detail and made the process easy . Finance Department , Roy , made the rest of the process also easy and understandable . Hands down a great dealership that care about customers , they will make sure you get the vehicle you love. Thank you!!
• TT

  Tara Torres

  Nov 12, 2025
  1.0
  Extremely unprofessional experience. I scheduled an appointment at 6:30 PM to see a Toyota Camry, but when I arrived, the salesperson was completely tied up with his previous customers and barely acknowledged me. I waited over an hour and a half before he finally sat down with me — only for him to realize the car I came to see wasn’t even on the lot. Such a waste of time. Definitely the worst dealership experience I’ve ever had.
• CJ

  Cecil Jordan

  Nov 9, 2025
  5.0
  Went there on Friday. Got a 2023 Hyundai sonata. Everything went smooth. They were really friendly and went out of thier way to take care of us. The manager Carlos and sells person Ailady we're very professional and courteous.Helped to the fullest.Got us into the car I wanted. Well we love this place and the he help from Ailady that a week later we go and got another car. This one a 2020 GMC TERRAIN. Can't wait to see whatvis in store a few years from now.. we sure will return
• SM

  Sabrina Martinez

  Oct 28, 2025
  1.0
  Warning do not buy from this dealership they sell TRASH. I have had so many problems with the vehicle that I purchased three months ago. This dealership sold me a vehicle with many issues including faulty brakes and mechanical issues. In just a week I noticed that the truck was making whistling noises from the engine, and the brakes were very loose. I reached out to the dealership which gave me the run around. I tried reaching out on various occasions, but they ghosted me until I showed up and demanded to speak to a supervisor. I was told to leave the truck that they were going to check it out. They first told me that they were going to send my vehicle to another dealership’s repair shop as they didn’t have the “tools” to fix the issues that the truck was having, which was an issue with the engine and the brakes. I would call everyday to get a status on my vehicle, but they would tell me that they had not gotten a diagnostic yet. I was very upset as the previous dealership had advised me the diagnostic already, but they said otherwise. My suspicion is that they changed the diagnostic, so they did not have to fix the issue with their money, but to use the extended warranty. My truck was in the repair shop in Edinburg for 10 days; mind you I have no other mode of transportation as I traded my good vehicle for this piece of trash. No loaner was available according to them. It was the longest 10 days of my life from taking ubers, asking for rides, and even calling out of work. I pleaded with the dealership to have some compassion as I have four children including a baby who relies on me to provide transportation. They had no compassion. According to the dealership they fixed the “issue” now I have multiple engine lights on and the truck has signaled that it is having issues with the brakes. When I reached out to them stating that it was illegal to sell a vehicle with faulty brakes, they miraculously sent me a report stating that the brakes were in perfect condition. I took it to a mechanic to inspect the truck and he told me that it does have issues with the breaks and other issues that need to be repaired. Mind you all this money is coming out of my pocket, after giving a large down payment and trading in my car I have nothing left. PLEASE DO NOT MAKE THE SAME MISTAKE I DID. I don’t want anyone to go through this.

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