Business Details
About
Audi DealerCar Dealer
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations
Location
Hours
Reviews
4.5
1,137 reviews
5 stars
947
4 stars
42
3 stars
19
2 stars17
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by the staff, highlighting their professionalism, friendliness, and willingness to go above and beyond.
Sales Experience
Many reviews noted a seamless and enjoyable car buying experience, with sales representatives being knowledgeable, patient, and not pushy.
Service Department
While the service department received mixed feedback, many customers appreciated the thoroughness and communication from service advisors, although some expressed concerns about high costs and service limitations.
Team Collaboration
Customers frequently mentioned the collaborative efforts of the sales and service teams, which contributed to a positive overall experience.
Facility Atmosphere
The dealership's welcoming atmosphere and attention to detail, such as complimentary refreshments and a clean environment, were frequently highlighted as enhancing the customer experience.
- KEKate ElsenbrookNov 16, 20255.0I cannot say enough good things about my recent experience at Audi McKinney! When I had a minor coolant issue, I was worried about getting in quickly, but Sewell got me in last minute without any hesitation – talk about customer service! But the real star of the show was Manny. He went absolutely above and beyond to take care of me. What could have been a stressful situation turned into a reassuring experience thanks to his professionalism and genuine care. Manny didn't just fix the issue – he took the time to make absolutely certain my car was completely safe to drive back to my family. That peace of mind is priceless. It's rare to find a dealership that combines efficiency with such personalized attention. From the moment I arrived, I felt like a valued customer rather than just another appointment. The team at Audi McKinney clearly takes pride in their work and genuinely cares about their customers' safety and satisfaction. If you're looking for exceptional service, knowledgeable staff, and people who truly go the extra mile, I highly recommend Audi McKinney. Special thanks to Manny for his outstanding service!
- VVV VNov 15, 20255.0I want to publicly express my sincere gratitude and immense satisfaction in working with Hanna Haywood, Asst Service manager. She is top-notch, really. She took extremely good care of my Q5's service needs. She looked up the details on her own and kept my best interest in mind when making valuable suggestions to ensure I get the most benefit out of my extended warranty. She truly went above and beyond. She personifies excellence. What a pleasure to work with her. Hard to find such sincerity and dedication that she exhibited during my last 2 interactions. Just an all-around super nice person to interact with. She deserves 10 stars. Please pass on this review to her and her manager on my behalf...Vidyut Vashi.
- ESEbru SahinNov 7, 20255.0I came to Audi McKinney today for my car's maintenance. Hanna, the service representative, thoroughly understood what I wanted done. I was treated very well. Taylor, the service representative, took a video on my phone explaining everything my car needed to be serviced, both inside and out, and that it was in excellent condition, taking measurements according to standard specifications. Unbelievable. Excellent service. Thank you a lot Hanna and Taylor
- KKKathyNov 5, 20255.0I am a brand new Audi owner and just purchased the all new 2025 SQ5. I love this luxury SUV and it is great both for comfort and performance. My salesman was Andrew Ball and I'd highly recommend him if you want a positive car buying experience. Andrew is knowledgeable and listens to his customer's needs. He goes to bat for his customers to get them the best deal possible. I've found the Sewell Audi team great to work with and I highly recommend that you ask for Andrew - He'll take great care of you!
- JJJacquieOct 31, 20255.0Blake from the service department (10/10 recommend, best service manager available imo) got me in touch with Hennie in Sales. Hennie was very helpful & kind, he also worked for me to get the best deal possible. The whole dealership, Spencer (GM), Hennie (Sales), Blake (Service), & Kashif (Sales Manager) were all involved due to my unforeseen circumstances in needing to buy a new car. They worked together & with me for the best outcome for me, and I am extremely grateful. Hennie was a treat, and I really enjoyed working with him! I highly recommend not only Sewell Audi McKinney, but these specific individuals if you ever think about purchasing &/or doing service on your Audi. This experience solidified me as a Sewell customer!
Frequently Asked Questions About Audi McKinney
What are the regular business hours of Audi McKinney?
Audi McKinney is open Monday through Friday from 8:00 AM to 8:00 PM, Saturdays from 8:00 AM to 6:00 PM, and is closed on Sundays.
Where is Audi McKinney located?
Audi McKinney is located at 6650 State Highway 121, McKinney, TX 75070, United States.
What services does Audi McKinney provide to customers?
Audi McKinney offers complimentary loan cars, complimentary car washes, and technology consultations to enhance customer experience.
How does Audi McKinney approach customer relationships?
Audi McKinney focuses on building relationships rather than just selling vehicles, aiming to create 'Customers for Life' by treating others with care and respect.
Is there an online platform where I can search new vehicle inventory at Audi McKinney?
Yes, you can search the new vehicle inventory at Audi McKinney's website: https://www.audimckinney.com/
Does Audi McKinney have a presence on social media platforms?
Yes, Audi McKinney is active on Facebook (https://www.facebook.com/283906052104686), Instagram (@drivesewell), and Twitter (@drivesewell).
What nearby hotels are available if I need accommodation when visiting Audi McKinney?
Nearby hotels include La Quinta Inn & Suites McKinney and Holiday Inn Express and Suites McKinney Frisco East, offering convenient accommodation for visitors.
Are there dining options close to Audi McKinney where customers can eat before or after their visit?
Yes, nearby dining options include Arby's, Boston's Restaurant & Sports Bar, Taco Bueno, Popeyes Louisiana Kitchen, and Burger King.
What recreational activities can customers enjoy near Audi McKinney?
Customers can visit nearby facilities like Craig Ranch Soccer Field, McKinney Soccer Stadium, and Craig Ranch Softball Complex for sports and outdoor activities.
How can nearby places like QuikTrip benefit visitors to Audi McKinney?
QuikTrip, a nearby gas station and convenience store, provides fuel and snacks, making it convenient for visitors before or after their visit to Audi McKinney.