Business Details
About
Auto Body ShopAuto Dent Removal ServiceWindshield RepairAuto Glass Shop
At Hillcountry Collision, we take pride in our thorough repair process. Our goal is to establish trust in our customers and provide a high quality repair that lasts a lifetime. We strive to educate our customers and walk them through the entire repair process, step-by-step, including filling insurance claims, towing, and rental car appointments. At Hillcountry Collision, we want to be a one stop shop and help our customers with the variety of services we offer. We have made it our mission to put our customers at ease.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
225 reviews
5 stars
211
4 stars
5
3 stars2
2 stars2
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the outstanding customer service and communication, highlighting the friendly and professional staff.
Quality of Work
The majority of reviews commend the high-quality repairs and attention to detail, with many stating their vehicles looked as good as new after service.
Timeliness
Several customers noted quick turnaround times for repairs, although some expressed concerns about delays in communication regarding repair progress.
Mixed Experiences
While most feedback is positive, a few customers reported negative experiences, particularly regarding specific repairs and customer service issues.
Reputation
Hill Country Collision is frequently recommended by customers, with many stating they would return for future repairs and recommend the shop to others.
- DFDaniel FermonOct 28, 20255.0Eric Weaver and team did a terrific job- the finish and customer service were outstanding. Thank you so much!
- MWMike WittmanOct 24, 20255.0Always great work and courteous communication!
- MSMark StephensOct 15, 20255.0Just went to Hill Country Collision. Great service! They fixed my issue quickly and at a better than fair price. So glad I found them!
- SPSusan PierceSep 17, 20255.0Excellent work.
- DHDavid HomerSep 16, 20255.0Hill Country Collision in Marble Falls did outstanding work removing a golf ball sized dent in my Harley fender with paintless dent removal. Many other PDR only businesses said it could not be repaired. I contacted HC Collision via their email request system and received a very quick and positive response. They had the bike for a day and delivered a perfect result. Greg and Eric were great to work with and the shop office areas present very well. Clearly they take pride in their business. HC Collision will be my first stop in the future for any auto body repairs!
Frequently Asked Questions About Hillcountry Collision
Can I choose my own repair facility after an accident, or do I have to get my vehicle repaired at my insurance company's "preferred" shop?
In the State of Texas, you have the right to use the repair facility of your choice. By law, you may have your vehicle towed to and repaired at any repair facility you choose, and you’re only required to have one estimate.
Who collects my deductible - the insurance company or the body shop?
You pay your deductible to Hillcountry Collision when you pick up your vehicle, after repairs are complete.
How do I schedule an appointment for an estimate?
No appointment is required – walk-ins are welcome during normal business hours. After hours and on weekends, appointments are necessary. We will do our best to accommodate your schedule.
Do you provide a written guarantee?
Yes, Hillcountry Collision provides a lifetime warranty on all work performed in our shop, for as long as you own the vehicle.
Can I be required to take my vehicle to a drive-in facility for an estimate?
No, as an insured driver, you have the right to take your vehicle to any shop you prefer – for your estimate and for repairs.
How soon are parts ordered for repairs?
If you’re filing an insurance claim, we begin the tear-down process after we receive approval from the insurance company. During tear-down, there may be an estimate supplement that requires approval. After receiving final approval, parts are ordered.
If this is a customer-pay job, parts are ordered as soon as you approve the estimate and drop your vehicle off for repairs.
Will I be notified throughout the repair process?
Yes, we will provide you with frequent status updates. Feel free to call or email the shop during the repair process if you have questions or concerns.
How do I schedule my collision repair?
Call the shop to schedule your repair, if we haven’t already discussed drop-off details during your estimate appointment.
Do you provide rental car assistance?
Yes, our team will be happy to reserve a rental vehicle for you. It’s part of our commitment to make the collision repair process hassle-free.
Do you provide help with the insurance process?
Yes, at Hillcountry Collision, we work with all reputable insurance companies to help process your claim. We do this every day, and we always remember that you, not the insurer, are our customer.
Can I choose my own repair facility after an accident, or do I have to get my vehicle repaired at my insurance company’s "preferred" shop?
In Texas, you have the right to use any repair facility of your choice. You are only required to have one repair estimate, and can have your vehicle towed and repaired at any shop you prefer.
Who collects my deductible at Hillcountry Collision?
You pay your deductible directly to Hillcountry Collision when you pick up your vehicle after repairs are complete.
How do I schedule an appointment for an estimate at Hillcountry Collision?
No appointment is required for estimates during normal business hours; walk-ins are welcome. For after-hours and weekends, appointments are necessary and the shop will accommodate your schedule if possible.
Does Hillcountry Collision provide a written guarantee on repairs?
Yes, Hillcountry Collision offers a lifetime warranty on all workmanship for as long as you own the vehicle.
Will I be notified throughout the repair process?
Yes, the shop provides frequent status updates and encourages customers to call or email with any questions or concerns during repairs.
Are rental car arrangements available during vehicle repairs?
Yes, Hillcountry Collision can reserve a rental vehicle to help make the collision repair process hassle-free for their customers.
What are the business hours for Hillcountry Collision?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Sundays. Saturdays are by appointment only.
What nearby places can I visit around Hillcountry Collision while my vehicle is being repaired?
Nearby you can visit Mustang Pizza for a meal, SCULPTmoves Fitness for a workout, or Baylor Scott & White Urgent Care if you need medical assistance.
How can nearby gas stations help when visiting Hillcountry Collision?
Nearby gas stations such as Exxon, Hills Country Food Mart, and Shell provide convenient fuel and convenience store needs while you wait for your vehicle repairs.
Are there services near Hillcountry Collision that can assist with vehicle accessories or sales?
Yes, Hill Country RV offers recreational vehicle sales and repairs, and Gilliam Auto Sales is nearby for used car purchases.