Business Details
About
Auto Repair ShopAuto MaintenanceOil Change Service StationBrake Shop
Quality auto repair service in a flash when you need to get back on the road is what you can expect every time withHonest - 1 Auto Care. We are your premierauto mechanic in Lewisville, TX, and surrounding areas, including Plano and Frisco. We strive to always deal with honesty and integrity and are committed to performing every job to 100 percent of our ability. Our team of certified mechanics is proud to offer same-day service on a wide array of auto repairs as well as a three-year/36,000-mile warranty. And if you donate $10 to a local charity, we'll give you 10 percent off any service up to $100. Contact us for an appointment and the peace of mind that you're good to go for the long run.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
1,360 reviews
5 stars
1,145
4 stars
66
3 stars
22
2 stars
30
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, noting their willingness to explain services and keep customers informed.
Pricing Transparency
While some customers appreciated fair pricing, others expressed concerns about unexpected charges and high diagnostic fees.
Efficiency
Several reviews highlighted quick service for inspections and repairs, with many customers noting short wait times.
Waiting Area
The waiting area received positive feedback for being clean, comfortable, and well-stocked with snacks and drinks.
Mixed Experiences
There were notable complaints about poor communication and upselling practices, leading to a lack of trust among some customers.
- GCGayla CruikshankNov 14, 20255.0Thank you Robin, Kimera and Robert for taking great care of my little Cadi. Also thanks for providing a comfortable place to work remotely while y’all changed my oil and inspected everything to make sure we’re road worthy. The snack in by cup holder was a nice surprise, too!
- MBMolly BernardNov 3, 20255.0I have been trusting Honest in Castle Hills with my car for the last three years and they are so good to us! The team is always kind and welcoming, it's easy to get an appointment and I trust their recommendations. Even if there have been repairs needed on my car, they are happy to educate me on the issues and my options without being pushy. Plus they always leave a snack in the car for the drive home :) I live in Aubrey now but I make the drive to get my car serviced here because of the team.
- APAbhinav ParvathaneniNov 1, 20255.0Walked in on a Friday noon for an inspection. Got a call back in 20mins saying the car was ready for pick up. Great service!
- JMJohn MullaneOct 25, 20255.0I take both my cars here and they are always very helpful, fair pricing, and they take care of their customers.
- DCDominic CorradoOct 22, 20252.0Ask clarifying questions when you bring your car in, get pricing up front, or they charge you(a lot) just to diagnose things, and slide extra costs in. I got charged $168 for an hour of labor for them to tell me my tire sensors are bad(which I knew and stated), and they gave me a quote much higher than what discount tire would be ~200%^.
Frequently Asked Questions About Honest - 1 Auto Care
What types of auto repair services does Honest - 1 Auto Care offer?
Honest - 1 Auto Care offers a wide array of auto repair services including engine repair, brake service, oil changes, AC repair, suspension work, state inspections, and more.
What are the operating hours of Honest - 1 Auto Care?
Honest - 1 Auto Care is open Monday through Friday from 7:00 AM to 7:00 PM, and on Saturdays from 7:00 AM to 4:00 PM. It is closed on Sundays.
Does Honest - 1 Auto Care provide any warranty on their services?
Yes, they offer a three-year/36,000-mile warranty on their auto repairs.
What languages are spoken at Honest - 1 Auto Care?
The team at Honest - 1 Auto Care speaks both English and Spanish.
What payment methods are accepted at Honest - 1 Auto Care?
They accept various payment options including American Express, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is Honest - 1 Auto Care located?
Honest - 1 Auto Care is located at 4740 Windhaven Pkwy, Lewisville, TX 75056, United States.
How can I contact Honest - 1 Auto Care to schedule an appointment?
You can call them at their main phone number +1 972-499-6814 or email at info@honest1castlehills.com. They also encourage calling for an appointment via their website.
Is Honest - 1 Auto Care accessible for wheelchair users?
Yes, Honest - 1 Auto Care has wheelchair accessible entrances and parking.
Are there any nearby car wash services where I can clean my car after repairs?
Yes, near Honest - 1 Auto Care, you can visit Dream Wash 2 or Zips Car Wash to get your car cleaned and detailed after servicing.
Are there local dining options near Honest - 1 Auto Care for customers waiting for their vehicle?
Nearby you will find dining options such as Rotolo's Pizzeria, Mountain Mike's Pizza, Tropical Smoothie Cafe, and Pho Beef Noodle & Grill where customers can enjoy a meal while waiting.
Can pet owners find nearby services while visiting Honest - 1 Auto Care?
Yes, Paw Oasis Pet Resort is close by, offering pet sitting and pet services to accommodate pet owners during their visit.