Business Details
About
Towing Service Station
Albert's Towing & Transport provides local towing, long-distance towing, heavy-duty towing services, roadside tire replacement, and more to the Kilgore, TX area.
Location
Hours
Reviews
4.9
279 reviews
5 stars
271
4 stars3
3 stars0
2 stars1
1 star4
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism of both the dispatchers and drivers, highlighting their courteous and respectful demeanor.
Response Time
Many reviews noted the quick response times, with several customers mentioning that help arrived within 30 minutes.
Customer Service
Exceptional customer service was frequently mentioned, with staff going above and beyond to assist customers in stressful situations.
Affordability
Customers appreciated the reasonable and transparent pricing, often noting that Albert's Towing offered competitive rates compared to other companies.
Reliability
The business was described as reliable, with many customers stating they would not use any other towing service.
- KKKoltonOct 14, 20255.0Albert and his crew are great people. Awesome company.
- KBKelley BradleyOct 13, 20255.0As a company we have used Albert's twice. Both times we have all been extremely satisfied with their response time, professionalism and prices. Our most recent interaction, lifting and transporting two large fuel tanks, took a team from Albert's. Everyone showed up when they said they would. They were all dressed in clean, nice-looking uniforms, and conducted themselves professionally the entire time. I highly recommend Albert's Towing & Transport.
- TFTracy FletcherOct 7, 20255.0They went above and beyond to help. Thank you for your kindness and helping me. You truly did not have to do what you did. I really appericate it. If you need towing services Alberts Towing & Transport is the BEST choice
- IVivan vegaSep 27, 20255.0I highly recommend this towing company great service
- TOTrey OSep 8, 20255.0I would not call anyone else other than Albert. I was on Highway 80 in the middle of the Median and they were very responsive and quick A+ service if you ask me. If he tells you a price, you can best believe it’s probably the lowest!
Frequently Asked Questions About Alberts Towing & Transport
What areas do you service around Kilgore?
Our service area encompasses Kilgore and its neighboring communities, including Longview, Henderson, and Gladewater. We also cover portions of Gregg, Rusk, and Smith counties.
What types of vehicles can you tow?
We provide towing services for a wide range of vehicles, including cars, trucks, motorcycles, SUVs, and light-duty commercial vehicles. For heavy-duty towing needs, please contact us to discuss availability.
Do you offer 24/7 emergency towing?
Yes, our emergency towing and roadside assistance services are available round the clock, every day of the week.
How long will it take for a tow truck to arrive?
In Kilgore, our typical response time ranges from 20 to 45 minutes, depending on current traffic conditions and your specific location.
What are your towing rates?
Our rates are determined by factors such as distance, vehicle type, and the specific service required. In-town towing services start at $125-$150. Please note that we don't offer any services below $100. For long-distance or specialized towing needs, we'd be happy to provide a customized quote.
Do you offer roadside assistance services?
Indeed, we do. Our roadside assistance services include jump starts, tire changes, lockout assistance, fuel delivery, and battery replacements.
Can you tow vehicles after an accident?
Certainly. We're equipped to handle accident recovery and vehicle transport. We also collaborate with most insurance companies to facilitate the process.
Do you work with insurance or roadside assistance programs like AAA?
We do work with numerous insurance providers, motor clubs, and roadside assistance programs. We recommend calling us to confirm compatibility with your specific program.
What payment methods do you accept?
We accept various payment methods including cash, credit and debit cards, as well as select mobile payment applications such as Cash App and Venmo.
Can you tow from private property or remove unauthorized vehicles?
Yes, we offer private property towing and impound services. It's important to note that property owners must authorize the tow and comply with Texas state regulations for such services.
What areas does Alberts Towing & Transport service around Kilgore?
Alberts Towing & Transport services Kilgore and nearby communities including Longview, Henderson, Gladewater, and parts of Gregg, Rusk, and Smith counties.
What types of vehicles can Alberts Towing & Transport tow?
They tow cars, trucks, motorcycles, SUVs, and light-duty commercial vehicles. For heavy-duty towing, customers should contact them for availability.
Does Alberts Towing & Transport offer 24/7 emergency towing services?
Yes, they provide emergency towing and roadside assistance services round the clock every day of the week.
How long does it typically take for a tow truck to arrive in Kilgore?
The typical response time in Kilgore ranges from 20 to 45 minutes, depending on traffic and location.
What are the towing rates at Alberts Towing & Transport?
In-town towing starts at $125-$150. Rates depend on distance, vehicle type, and service required. Services below $100 are not offered. Customized quotes are available for long-distance or specialized towing.
What roadside assistance services does Alberts Towing & Transport provide?
They offer jump starts, tire changes, lockout assistance, fuel delivery, and battery replacements.
Can Alberts Towing & Transport assist with towing vehicles after an accident?
Yes, they handle accident recovery and vehicle transport, and work with most insurance companies to assist customers.
Do they accept insurance or programs like AAA?
They work with many insurance providers, motor clubs, and roadside assistance programs, but customers should call to confirm compatibility with their specific program.
What payment methods are accepted by Alberts Towing & Transport?
Payment can be made via cash, credit and debit cards, and select mobile payment apps such as Cash App and Venmo.
What notable locations are near Alberts Towing & Transport that customers might visit?
Nearby places include Iglesia Bautista Brazos de Amor church, Kilgore Youth Softball Associates sports venue, and Jananna Foods Inc restaurant, providing customers options for community, recreation, and dining before or after service.
How can nearby cities like Longview and Tyler help customers find Alberts Towing & Transport?
Customers traveling from nearby cities such as Longview, TX and Tyler, TX can locate Alberts Towing easily as they service these areas, offering familiar points of reference and access routes to Kilgore where the business is located.
Are there helpful businesses near Alberts Towing & Transport for vehicle-related needs?
Yes, nearby automotive-related businesses like McDaniel's Quality Body Works and Kilgore Tire and Auto Care can be convenient options for customers requiring additional vehicle repair or maintenance services.