Clay Cooley Nissan Irving

4.4
6967 reviews

About

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Clay Cooley Nissan in Irving Texas treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Our Nissan dealership is conveniently located near the bustling cities of Dallas, Grand Prairie, Arlington, Grapevine, Las Colinas, and Farmers Branch. Allow us to demonstrate our commitment to excellence!

Location

Clay Cooley Nissan Irving
1000 E Airport Fwy, Irving, TX
75062, United States

Hours

Reviews

4.4
6,967 reviews
5 stars
5,622
4 stars
330
3 stars
117
2 stars
106
1 star
792

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting specific salespeople like Karan, Mark, and Adrian for their helpfulness and knowledge.

Sales Experience

Several reviews noted a smooth and efficient car buying process, with customers appreciating the lack of pressure and the attentiveness of the sales team.

Communication Issues

There were multiple complaints about poor communication, particularly regarding follow-ups and resolving issues after the sale, leading to frustration for some customers.

Service Quality

Customers reported positive experiences with service appointments, noting quick turnaround times and effective communication from service advisors.

Transparency Concerns

Some reviews expressed dissatisfaction with perceived bait-and-switch tactics regarding pricing and financing, indicating a lack of transparency in the sales process.
  • PK
    Patrick Kirby
    2 days ago
    5.0
    Well, Jose S. Did an awesome job in keeping the communication fluid with me. Every time I called he took my call and know who I was and the status of my Collision repair. Jose emailed me the final invoice repair. I now have the information to file my Diminishing Car Value claim. I am satisfied with the service and even more with the final complete repair. Hey Clay, I have bought 10 pluse cars from you, be the man, stop by your Nissan location and give Jose $100.
  • AB
    ABHIJITH BINIL
    3 days ago
    5.0
    I had a fantastic experience at Clay Cooley Nissan Irving! If you're looking for a new vehicle, I highly recommend working with Mr. Karan Verma. He was incredibly helpful and professional, making sure I got into the right car-specifically helping me navigate the latest models for Nissan Pathfinder, Sentra and Versa. A huge shoutout to Mr. Sergio Gonzalez for his expertise and for ensuring the entire process was smooth and stress-free. Both Karan and Sergio went above and beyond to provide top-tier customer service without the typical high-pressure sales environment. If you want a team that is patient knowledgeable, and truly cares about your experience, go see them!
  • RR
    Ryno
    5 days ago
    5.0
    I brought my 2021 Sentra in due to engine malfunction warning light, recall item involving tie rods, and also wanted anything else pointed out that needed attention. Daniel Thom was my service advisor and this guy really went above and beyond the call of duty and did he deliver. His communication was excellent , thorough, and answered all my questions with his recommendations. I thought I was going to have some significant out of pocket expenses but at the end of the day, it was under $200. Extended warranty covered the major things as well. I highly recommend this dealership for any service needs, I’ll definitely be gojng back. Thank you Mr. Thom, and (Cassius) Clay Cooley Nissan of Irving!
  • FM
    Fawad Mufti
    Jan 6, 2026
    1.0
    Purchased a Nissan SUV on December 9, 2025. Temporary registration expires January 8, 2026. Dealership failed to submit my registration file to Dallas County, which was confirmed by the county manager. finance Staff refused to issue another temporary receipt and redirected me between offices. Very poor post-sale support and lack of accountability.
  • JR
    jaime Rivera
    Dec 29, 2025
    1.0
    En nuestra primer compra en la nissan de irving sin nuestros conocimiento los inpusieron una garantía oculta que no solicitamos de alrededor de $6,000 Ya fuimos en muchas ocaciones y no solucionan nada asta el momento ya pasaron como 10 meses y dicen los mismo que vayamos con kevin Gonsalez Y el con el vendedor son quienes estan detras de este fraude.

Frequently Asked Questions About Clay Cooley Nissan Irving

What are the hours of operation for Clay Cooley Nissan Irving?

Clay Cooley Nissan Irving is open Monday through Saturday from 9:00 AM to 9:00 PM and closed on Sundays.

Where is Clay Cooley Nissan Irving located?

The dealership is located at 1000 E Airport Fwy, Irving, TX 75062, USA.