Clay Cooley Nissan Irving

Reviews

• JN

  John N

  Nov 17, 2025
  1.0
  Buyer beware - shady business practices I purchased a Bronco 3 weeks ago at Clay Cooley Ford. This is just a warning in case all of the Clay Cooley dealerships have the same practices. I went in asking for the advertised price. I was told the only way to get the advertised price with to purchase their Family Guarantee which was simple a claw back of the discount shown in their advertisement. Shady business tactic at best. Next, the finance team messed up my finance paperwork for my trade in and they are holding on to nearly $5,000 of my money. It's been 3 weeks and counting. This is the absolute worst purchasing experience that I have had.
• AB

  Aysia Beachum

  Nov 15, 2025
  1.0
  I recently got a Honda CRV 2019 car had problems, so I traded with Honda to get a brand new car same price monthly payment wise. I came back to Nissan to cancel my warranties and I’ve come up there twice. Called over 15 times just to be sent to voicemail and i canceled my stuff in July they told me it’s a 3 month process. I said okay I’ve called been redirected to financing, told they would give me a call back, still nothing communication sucks on there end. Don’t know how to pick up a phone, I asked to talk to a manager straight to voicemail. Can’t get in contact with anyone but gotta waste my gas to look stupid for going with Nissan of clay cooley. And been told I’ve been clay Cooley.
• SK

  S K

  Nov 14, 2025
  5.0
  Edited: I want to update my earlier review because what happened afterward truly deserves recognition. Within minutes of posting about my experience, the General Manager, Pedro, went above and beyond to make things right. He actually located me by matching my name with the service department — that level of effort alone showed genuine care and commitment to customer satisfaction. He approached me personally, apologized for the misunderstanding, and asked if I still wanted to test drive the vehicle. I was honestly amazed by the speed and sincerity of his response. The salesperson I interacted with earlier also apologized, and he took me out for the test drive. And I’m glad he did — the car was incredible, and the whole experience turned around completely. I’m truly grateful for the way Pedro stepped in and made sure I left with a positive impression. That kind of leadership matters. I also want to highlight someone who deserves just as much recognition: Rick Mojica, my service advisor. He wasn’t directly involved in the sales situation, but throughout my visit he had been nothing short of outstanding. Rick communicated every step clearly, took the time to explain what needed attention, and made me feel informed and taken care of. He is genuinely someone you can trust and rely on — a real hero behind the scenes. Thank you again to Pedro for going the extra mile, and to Rick for consistently providing exceptional service. My experience truly changed for the better because of both of them. Original: I was at the dealership to service my car and was waiting in the lobby. While I was there, I noticed a new Armada on display in the lobby and went over to take a look. A sales representative approached me and asked what I currently drive and whether I was ready for an upgrade. I told him I wasn’t sure yet on upgrade, but I’d be interested in a test drive. He said he could arrange it, so I added that I wanted a no-obligation test drive because I wasn’t certain I would be buying a new vehicle. That’s when he told me something I’ve never heard before: according to him, by taking a test drive, I would be obligated to buy a vehicle within 30 days. I was surprised. I was being upfront about my intentions, and I guess he was being upfront too — essentially saying he didn’t want to spend time arranging a test drive unless I was committed to buying a car.
• NH

  Nicole Hall

  Nov 13, 2025
  1.0
  Please DO NOT purchase from this dealership. The customer service is horrible and unprofessional. I purchased a vehicle from their team in October, was given dealer plates for both the front and back of my vehicle. I was recently pulled over and was informed by the office that the plates on my vehicle show to expired and previously registered to a Chevy. I reached out to Tarrant county, twice, provided them with my ate numbers and they two confirmed my lates are registered to a Chevy. I humored myself and gave Dallas County a call, another agency confirming my plates are not associated with my vehicle or my name. I’ve contacted sales manager Pedro, he told me their systems were in correct and that if needed, he’d ensure the correct paperwork was submitted to the online site; needless to say I have been unable to get ahold of him. I called and was put on hold for 20min, after being bounced around because no one wants to take accountability for this situation. Whoever the finance manager is, doesn’t need to work in customer service if he doesn’t know how to speak to customers. It doesn’t matter what title you hold, speak to your customers accordingly with respect and not matter of factly, when your team has failed to provide proper customer service. I’ve filed two separate complaints with the Texas motor vehicles department. So quick to make a sale, but sweeping poor customer service under the rug and lacking accountability for their mistakes is not right.
• TB

  Taelor Barnette

  Oct 29, 2025
  1.0
  I had an appointment to test drive one specific car. I was there 56 minutes. After check-in, I was led to an office and left alone for almost 20 minutes, with only two brief introductions with two reps who both claimed they would go "get the keys" a few minutes apart. Then I was left in the car for a few minutes while the man went to run a copy of my ID. I didn't like a few features of the car, so in the few minutes with the sales rep, I described parameters around my interests for him to check their inventory. They didn't have anything so he says he wants to check their other locations. I'm left alone for several more minutes. When he returns, I let him know I don't like the options, but he still says he'll check something and be back. This time I told him I needed to leave in 5-10 minutes. He came back after 5, made another suggestion, and I denied it. He said "I'll be right back" but this time I let him know I needed to leave. A few minutes go by, so I go to him at the front to let him know I have an appointment and need to leave. Another rep behind the desk stands to introduce himself. He tells me "You just got here" and says he has another option "right out there." I told him politely that I had been there almost an hour and that I had already given the first rep a heads up about my time. I asked if he can email the information about the car he supposedly had, and he said "yes, but actually when can you come back?" I said I don't know (my day was non-stop) and asked again if he could email me the information. He said "Yes, we will. Sorry to WASTE your time." (Capitalization for emphasis--he had an attitude). I wished them a nice day and left. You absolutely wasted my time, and that solidified me not working with you.

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