Clay Cooley Kia

4.2
3225 reviews

About

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Clay Cooley Kia carries an impressive selection of new and pre-owned cars, crossovers and SUVs in Irving Texas. If you’re looking to lease or finance your next Kia, Clay Cooley Kia has competitive offers on new Kia vehicles. We proudly offer our easy to access dealership to our neighbors in Las Colinas, Addison, Dallas, Grapevine, Grand Prairie, Farmers Branch, Arlington, Dallas, and beyond. Whether you’re looking for a new or pre-owned vehicle or quality service for your Kia, Clay Cooley Kia is your trusted dealership in Irving.

Location

Clay Cooley Kia
1247 E Airport Fwy, Irving, TX
75062, United States

Hours

Reviews

4.2
3,225 reviews
5 stars
2,421
4 stars
129
3 stars
51
2 stars
54
1 star
570

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised individual staff members for their helpfulness, while others reported unprofessional behavior and lack of follow-up.

Sales Experience

Positive experiences noted with sales staff who were friendly and accommodating, but several customers reported misleading pricing and bait-and-switch tactics.

Service Department

Service department received criticism for poor communication and unresolved issues, though some individual service representatives were commended for their attentiveness.

Post-Sale Support

Numerous complaints about lack of support after the sale, particularly regarding registration and title issues, leading to frustration among customers.
  • FF
    Franklin Matthews (Frank)
    4 days ago
    1.0
    Called here in regards to buying a 2026 new Kia and I was met with a extremely disappointing service, Aidin was suppose to be my salesman but never sent me any information via text and when I called back I was hung up on twice. Then I was transferred when I called back once more and they had me wait 10 minutes on hold only for nobody to answer. Totally turned my interest away from the dealership. Rude customer service, this isn’t how a dealership or a salesmen should be acting.
  • JM
    Jon Mcduffie
    Dec 30, 2025
    1.0
    I came into to try and buy a K5 on 12/29 and 12/30. Garret my salesman was great. Negotiated with me and answered any questions I had. After getting a price I was comfortable with, I went back and spoke with Mo in financing. After speaking with Mo, he brought up bumper to bumper, service warranty, and gap insurance. This was all optional at first. Once I decided I did not want them, he said they actually are not optional. I either sign with the add ons, or he would raise the price 5k to counteract those coverages I was denying. Very disappointed as I was ready to sign with what he had told me the day prior. Very shady and unprofessional.
  • MJ
    Mo’nique Jackson
    Dec 30, 2025
    1.0
    I took my Kia k5 2025 to this location at 4:35 today 12-30-2025 and a friend brought my car to me at 6:33. When I look at my new tire I have a nexus when I clear as day , on my receipt purchase a p zero Pirelli for 177$ comes out to be 200 and some change also called at 3 some stating I wanted the Pirelli tire pacifically. Fast forward, Called multiple times at 7 for someone in sales to keep hanging up in my face. I’m very disappointed
  • LB
    Lauren B
    Dec 20, 2025
    5.0
    I can't say enough good things about Braydon Sorenson at Kia! I initially came in for what I thought would be a simple repair, only to discover that my engine needed to be completely replaced. I was feeling pretty overwhelmed and uncertain about what to do next. Braydon was the only salesperson who took the time to approach me and genuinely ask how I was doing. When I explained my situation, he listened carefully and went above and beyond to help me find the best solution. He worked incredibly hard to get me a great deal on a vehicle, and his professionalism and compassion during a stressful time made all the difference. If you're looking for someone who truly cares about their customers and will fight to get you the best outcome, I highly recommend working with Braydon Sorenson. He turned what could have been a terrible experience into a positive one, and I'm so grateful for his help!
  • CC
    chance cross
    Dec 19, 2025
    5.0
    Danny is the best sales representative I had ever had. He was thoughtful and reasonable with all of my inquiries about refinancing my vehicle. I thought I was going to get the usual "no we can't do that, I'm sorry" type of treatment. But after just a few minutes my dreams became more and more of a reality. After we ran the paperwork and I was approved for a huge monthly payment discount, my mind was blown. Thank you to everyone at Clay Cooley for being so... COOL!

Frequently Asked Questions About Clay Cooley Kia

What types of vehicles does Clay Cooley Kia offer?

Clay Cooley Kia offers an impressive selection of new and pre-owned cars, crossovers, SUVs, trucks, and more.

Where is Clay Cooley Kia located?

Clay Cooley Kia is located at 1247 E Airport Fwy, Irving, TX 75062, USA.