Business Details
About
Jeep DealerCar DealerDodge DealerTruck DealerUsed Car DealerCar Leasing ServiceUsed Truck Dealer
Off-roaders, truck fans, families and muscle car enthusiasts choose Bert Ogden Chrysler Dodge Jeep Ram when they're ready for an upgrade. Our selection of new Jeep SUVs and Ram trucks is sure to have what you're looking for, and Bert Ogden Makes It Easy to get a review of your favorite model at our Dodge dealer in Harlingen, TX. Looking for a competitively priced pre-owned Chrysler minivan? We offer a huge array of high-quality pre-owned vehicles for sale as well as appealing used car loans. We Shop The Competition So You Don't Have To! And if you need Mopar service for your Dodge or Jeep, we have you covered there too, thanks to our state-of-the-art service center. Chat with our team today to learn more!
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
3,135 reviews
5 stars
2,519
4 stars
192
3 stars
70
2 stars
61
1 star
293
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting individuals like Carlos and Vanessa for their exceptional service.
Service Efficiency
Several reviews noted quick service times for oil changes and repairs, with many customers expressing satisfaction with the speed of service.
Sales Experience
While some customers had positive experiences with sales staff, others reported issues with pressure tactics and lack of follow-up, indicating inconsistency in the sales process.
Communication Issues
Multiple reviews pointed out poor communication regarding service updates and appointment scheduling, leading to frustration among customers.
Service Quality
There were mixed reviews about the quality of service, with some customers experiencing unresolved issues after repairs, while others were satisfied with the outcomes.
- JSJames SlusserNov 17, 20251.0This service department is awful. The first time they had my truck they kept it for 3 weeks and barely communicated with me. I had to argue for anyone to tell me the truth about what was going on. Then the second time i came in with a check engine light i had a diagnostic run elsewhere. They kept it 3 days and told me it was lack of service and using non OEM parts. Then they charged me 800$ gave it back to me and 2 weeks later guess what my check engine light is back on with the same code. When i pulled the code up it shows they forced a regen on my truck meaning to me they didn't actually fix anything. Now i have made 3 different calls with no response.
- JCJuanita CasanovaNov 13, 20251.0I was very disappointed in the communication with me from the customer service department while my 2025 Ram 1500 was being serviced. My vehicle was there for an entire week and nobody from service department thought enough to touch base with me throughout the whole week even though I was assured by D. Vargas he would call me with status of my vehicle. On top of that I was told my truck would be washed. (Sign is posted in wall), but it wasn’t. It was evident that my truck was left out in the elements for an entire week… Tuesday to Tuesday. and the only reason I finally got some answers was because I had to ask for the Manager of dealership… not service manager because she to did not take my calls. I sure hope I do not have any more concerns with electrical components. My thoughts are… I should have stayed with Charlie Clark Nissan for my new vehicle.
- HDHaley DucoteNov 11, 20255.0My experience with David in the service department was spectacular! I was visiting from 6 hours away when I had an issue with my truck. I came in on a Friday afternoon with the expectation that I might not be able to head back home on Sunday like I had originally planned. David got the truck up on the rack almost immediately and they were able to diagnose the problem. They did not have the required part, but located it in town and went to pick it up. I showed up at 1:30pm on a Friday and left that same evening with a working truck and was able to make it back home Sunday evening like I had planned. I've never had a vehicle repair go so smoothly!
- JGJeff GambleNov 10, 20255.0Electronic emergency brake on my wife’s 3-month old car would not disengage for a while. This being a safety issue, they got us in the same day. Despite warning codes having disappeared, they diagnosed the issue, reprogrammed, repaired a faulty plug and had us back on the road the next afternoon. Friendly, communicative, competent, prompt service. GREAT dealership!
- MLMeagan LozanoOct 24, 20255.0What a great experience today. This dealership is family friendly, accommodating, and prompt. First I received outstanding assistance in the service department from Carlos and the service technicians. They diagnosed an issue I was having with my wrangler and fixed it without delay. While waiting for my service to be completed I spent the day with Nate. Nate was so kind, professional, personable, patient, and knowledgeable! He was patient while I had my two young children present. He was thorough in showing me all vehicles that may accommodate my wish list and he never gave up when it got challenging! The tireless and friendly performance from these two employees today was outstanding. And let’s not forget the sweet women in the front who kept my kiddos full of popcorn all day. Such a nerve racking experience was handled smoothly by the whole team today making it pleasant for my whole family. Highly recommend these guys and this business.
Frequently Asked Questions About Bert Ogden CDJR
What types of vehicles does Bert Ogden CDJR offer?
Bert Ogden CDJR offers new Jeep SUVs, Ram trucks, Chrysler minivans, and a wide selection of high-quality pre-owned vehicles.
Where is Bert Ogden CDJR located?
Bert Ogden CDJR is located at 8626 West Expressway 83, Harlingen, TX 78552, USA.
What are the business hours of Bert Ogden CDJR?
Bert Ogden CDJR is open Monday to Saturday from 8:30 AM to 10:00 PM, and closed on Sundays.
Does Bert Ogden CDJR provide vehicle servicing and repairs?
Yes, Bert Ogden CDJR has a state-of-the-art service center offering Mopar service, oil changes, and automotive repairs.
Is Bert Ogden CDJR wheelchair accessible?
Yes, Bert Ogden CDJR offers wheelchair accessible entrances, parking, restrooms, and seating.
What payment methods does Bert Ogden CDJR accept?
Bert Ogden CDJR accepts Discover, MasterCard, Visa, debit cards, and credit cards.
Does Bert Ogden CDJR have onsite parking?
Yes, there is free onsite parking available at Bert Ogden CDJR.
Are there any nearby RV parks or campgrounds near Bert Ogden CDJR?
Yes, The Fig Tree RV Resort is nearby and offers RV park services, campgrounds, and RV rentals, making it convenient for RV travelers visiting the area.
What other car dealerships are located near Bert Ogden CDJR?
Nearby car dealerships include Genesis of Harlingen, Bert Ogden Hyundai, Mercedes-Benz of Harlingen, Bert Ogden Toyota, and Bert Ogden Harlingen Kia.
Are there local dining options close to Bert Ogden CDJR?
Yes, you can find local dining options such as Mi Casita Antojitos Mexicanos and Antojitos Dona Tere nearby for a convenient meal before or after your visit.