Business Details
About
Cadillac DealerCar DealerAuto Maintenance
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations
Location
Sewell Cadillac of Grapevine
1001 E. State Hwy 114, Grapevine, TX
76051, United States
Hours
Reviews
4.4
978 reviews
5 stars
793
4 stars
46
3 stars
17
2 stars
19
1 star
103
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the sales team for their professionalism, knowledge, and pressure-free approach, highlighting specific salespeople like Matt Armand and Robert Stiborek.
Service Quality
While many reviews commended the service department for its efficiency and helpfulness, there were notable complaints about poor communication, long wait times, and unsatisfactory handling of service issues.
Customer Care
Several customers expressed disappointment with the lack of follow-up and responsiveness from management, particularly regarding unresolved service issues and customer complaints.
Mixed Experiences
Overall, while many customers had positive experiences, there were significant negative reviews indicating inconsistency in service quality and customer treatment, particularly in the service department.
- MEMark Elliott3 days ago5.0I have heard all of the raves about how great Sewell dealerships are, and always listened with skepticism, but now I am leaving that type of review. From the first phone call until the delivery, we were met with professionalism, and courtesy. No back and forth, no double talk, no hidden packages. Just a great experience and we highly recommend Sewell, as well as our Salesperson Brooke, just a pleasant way to buy a car... Great Job.
- DNDavid NickelJan 2, 20265.0Kalie Bixel went above and beyond to ensure my experience, from beginning to end, was a positive one. Thanks again Kalie!
- LPLissa PenaDec 23, 20255.0I had a great experience working with Ping Wei while exploring vehicle options. Even though I didn’t end up purchasing the Cadillac, Ping was incredibly kind, knowledgeable, patient, and respectful throughout the process. He took the time to walk me through the details, presenting us with a great deal, answered all my questions, and made the experience comfortable and pressure-free. If you’re looking for someone reliable, honest and attentive to work with, Ping Wei is absolutely the person to ask for.
- MCMelissa CrouchDec 12, 20255.0We recently made our first purchase from Sewell of Grapevine. We chose Sewell because we were curious about their legendary service and frankly a little tired of the hard sale from competitors. Sewell did not disappoint! Our sales team Robert and Brooke were professional and warm and committed themselves to finding the right car for us. Most dealerships can welcome you, but Sewell’s staff made us feel prioritized and appreciated the entire time. We love our XT5, we love this dealership, and we will be back! Melissa and Jeff Crouch
- CIChris IdeenDec 12, 20255.0I recently purchased a preowned car remotely from Sewell Cadillac of Grapevine and had a fantastic experience working with Matt. Yes, you read that right, a USED car purchased without seeing it in person that actually went great. Matt had excellent communication, answered questions lightning fast, and went above and beyond with pictures and videos (walk around, driving). He even helped get it to an independent pre-purchase inspection that I set up (was not a Cadillac vehicle). I would highly recommend Matt and the team at Sewell Cadillac of Grapevine to anyone in the market for a new or used car in the Dallas area (or as in my case, across the country)!
Frequently Asked Questions About Sewell Cadillac of Grapevine
What are the regular business hours for Sewell Cadillac of Grapevine?
Sewell Cadillac of Grapevine is open Monday through Friday from 8:00 AM to 8:00 PM, Saturday from 8:00 AM to 6:00 PM, and closed on Sundays.
Where is Sewell Cadillac of Grapevine located?
It is located at 1001 E. State Hwy 114, Grapevine, TX 76051, USA.
What makes Sewell Cadillac of Grapevine unique in customer service?
They prioritize building relationships over selling vehicles, with a 'Customers for Life' philosophy, offering complimentary loan cars, car washes, and technology consultations.
What types of vehicles or services does Sewell Cadillac of Grapevine specialize in?
They are a Cadillac dealer, car dealer, and offer auto maintenance services.
Is the showroom open at Sewell Cadillac of Grapevine during their operating hours?
Yes, the showroom is open during their business hours.
How can I contact Sewell Cadillac of Grapevine for inquiries or appointments?
You can reach them by phone at +1 817-912-3000.
Where can I find Sewell Cadillac of Grapevine online?
Their official website is https://www.sewellcadillac-grapevine.com/ and they are also on Facebook at https://www.facebook.com/404593489750784.
Are there nearby car dealers if I want to explore different vehicle options near Sewell Cadillac of Grapevine?
Yes, nearby car dealers include BMW of Grapevine, Park Place Lexus Grapevine, Grubbs Volvo Cars, Audi Grapevine, Grapevine Lincoln, and Grapevine Ford.
Can I rent a car nearby while my vehicle is serviced at Sewell Cadillac of Grapevine?
Yes, Enterprise Rent-A-Car is located nearby for your car rental needs.
What dining options are available near Sewell Cadillac of Grapevine for customers and visitors?
Nearby restaurants include Chuy's, a Mexican restaurant, and Long John Silver's for seafood.