Service Department - BMW Of Grapevine

Reviews

• TS

  tim steele

  Nov 22, 2025
  1.0
  BUYER BEWARE, AVOID THIS SERVIVE DEPARTMENT AT ALL COSTS!! Two stories. 1st, wife sideswipes a curb at about 30 mph, passenger front wheel was leaning in, so she drives it to the service department. 1st estimate about $700 in repairs. Week later get a new estimate of close to $9000. Insurance totals the car, won't let us get a 2nd opinion. So buy a new to us 2024 430i from a local dealer. 3 weeks go by, get an alarm for rear breaks. She takes it to Sewell service department, she say $800 for rear brake pads, close to $1400 for pads and rotors. Now this car only has 30,000 miles, so don't believe it, pick car up, take home. Jack it up, find the sensor destroyed. $40 part. So these people are nothing but crooks looking to screw people and make money!! Will never recommend this dealership due to this kind of crooked service.
• KD

  K D

  Sep 6, 2025
  1.0
  I brought my car in for routine service. I wanted them to check the Bluetooth system as well cause I was having an issue with it. The customer service was very condescending and rude when he realized that he wasn’t going to make any additional sales. I had purchased the full service warranty. He then proceeded to try to charge a service fee for a tech to look at my Bluetooth issue even though it was covered under the warranty. I ended up just leaving and bringing my car to the Dallas BMW. The Dallas dealership service hands down is amazing. I WILL NEVER BUY A BMW FROM THE GRAPEVINE LOCATION!
• TM

  timber medina

  Aug 10, 2025
  1.0
  While the customer service on the sales side at Sewell BMW of Grapevine is phenomenal, the experience on the service side is unfortunately night and day. It gives the impression that once Sewell has your money, customer satisfaction becomes less of a priority. I purchased my BMW from Sewell about a month ago and recently had to bring it in for service. My assigned service advisor, Allie, was reluctant to help me get a loaner car because I had left my ID at home. I even mentioned that my information was already in their system since I had just gotten a demo car from my sales advisor the week prior, but she wasn’t willing to make any effort to help or find a solution. Instead, she ordered a very low-tier Uber. Within minutes of mentioning the issue to my sales advisor, he was able to arrange a loaner for me in under five minutes. She was also quick to state that my car was not under the manufacturer’s warranty but when I asked her what kind of warranty I did have, she had no idea. I requested a new service advisor, but the service manager Wendy called me to defend her handling of the loaner situation and told me my warranty was a “mixture” of manufacturer and dealer coverage. When I later reviewed my paperwork, it clearly stated the car is under the manufacturer’s warranty and not under a dealer warranty. This means I was not only given inaccurate information, but also felt dismissed in the process. It's frustrating to see this lack of product knowledge and customer care on the service side, especially from a dealership that holds itself to a premium standard. Having had a much better experience with Autobahn BMW in the past, this makes the difference in service all the more disappointing. Unless persuaded otherwise, I will be taking my business to Autobahn in Fort Worth going forward.
• NW

  Nick Wood

  Oct 25, 2024
  5.0
  Rang once and then answered. As always. Love Sewell.

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