Business Details
About
BMW DealerCar Dealer
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations
Location
Hours
Reviews
4.4
1,382 reviews
5 stars
1,096
4 stars
67
3 stars
29
2 stars
31
1 star
159
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, knowledge, and helpfulness of the sales and service staff, highlighting a seamless and enjoyable car-buying experience.
Sales Experience
Numerous reviews emphasized the smooth, pressure-free car purchasing process, with specific sales associates receiving commendations for their dedication and transparency.
Service Quality
While many customers appreciated the service department's professionalism, some reported issues with communication and service quality, indicating a mixed experience.
Loyalty and Trust
Several long-time customers expressed disappointment in recent experiences, citing a decline in the level of service and trust compared to previous visits.
Facility and Amenities
The dealership's facilities received positive remarks for being clean and comfortable, with amenities like loaner vehicles and complimentary car washes enhancing the customer experience.
- STSquished Tab6 days ago5.0So far so good. BMW Grapevine was been recommended to me by another Import specialist that was unable to diagnose the mystery problem on my wife's Z4 e89. The import specialist said, flat out, that the Sewell BMW or Grapevine was the BMW dealership for repairs in the DFW metroplex. Justin Samuels worked with me and did an awesome job being the liaison between the technician and me. The video they sent of what needed to be repaired was excellent and showed the pinpoint tiny failure. NO, I'm not a paid advertiser and NO they didn't give me a discount for this review. I paid plenty, but the price is worth it to make sure the car works like it should and ensure my wife doesn't speak harshly AT me when her daily driver Z4 misbehaves. And now my wife is back to driving her Z4 in the "spirited manner" it was designed for.
- MRMarwa RhimaNov 13, 20251.0horrible experience at Swell BMW - always trying to upsell service without truly fixing the problem- two sets of tires all with alignment issue and always claim it’s wear and tear and always pushing just new tires and new service cost! Sells men have a habit of pushing everything off as wear and tear and you needing to pay for some service or another ! Added on to my review after the call with the Service Manager - the Service Manager called me and discussed with me how if I wanted decent wear-tear on tires i should go buy a Toyota - and the fact that I have a x7 is why I have such horrible wear and tear on only one tire after only 15000 miles, and not due to a bad alignment of my then new tires. I will take his advice and trade in my BMW for a toyota.
- KPKenzzl PandeyNov 6, 20255.0I recently purchased a 2026 X5 and had an amazing experience! Harrison helped us so much throughout the entire process. He went above and beyond to assist with all the paperwork, and he was very easy to talk to. The whole buying experience was smooth and stressfree. Highly recommend!
- BGBobby GiaNov 6, 20255.0Tim and Monta did a fantastic job helping me and my wife find our new car. They provided all information I need to make the decision, very friendly and professional. The whole experience is super easy, stress-free, 10/10!
- JGJennifer GonzalezNov 2, 20255.0I absolutely recommend BMW Grapevine because of the outstanding service I’ve consistently received from Garrett Rutherford and Tanner. They go above and beyond to make every visit a great experience — always friendly, professional, and attentive. They take the time to clearly explain what’s being done, keep me informed throughout the service process, and make sure everything is handled smoothly. Their excellent communication and genuine care make me feel confident and valued as a customer.
Frequently Asked Questions About BMW of Grapevine
What are the operating hours of BMW of Grapevine?
BMW of Grapevine is open Monday to Friday from 8:00 AM to 8:00 PM, and on Saturday from 8:00 AM to 6:00 PM. It is closed on Sundays.
Where is BMW of Grapevine located?
BMW of Grapevine is located at 1111 East State Highway 114, Grapevine, TX 76051, United States.
What is the primary business approach of BMW of Grapevine?
BMW of Grapevine focuses on building relationships rather than just selling vehicles, aiming to create "Customers for Life" through excellent treatment of customers and staff.
Does BMW of Grapevine offer any complimentary services?
Yes, BMW of Grapevine offers complimentary loan cars, complimentary car washes, and technology consultations to its customers.
How can I contact BMW of Grapevine by phone?
You can reach BMW of Grapevine at +1 817-912-4500.
Where can I view the new vehicle inventory for BMW of Grapevine?
You can search the new vehicle inventory at their website: https://www.bmwofgrapevine.com/.
Does BMW of Grapevine have a social media presence?
Yes, BMW of Grapevine is on Facebook at https://www.facebook.com/1797473003897658 and uses the handle @drivesewell on Instagram and Twitter.
What nearby car dealerships are close to BMW of Grapevine?
Nearby car dealerships include Sewell Cadillac of Grapevine, Audi Grapevine, Park Place Lexus Grapevine, Grubbs Volvo Cars Grapevine, and Grubbs Acura, among others.
Where can I find nearby restaurants when visiting BMW of Grapevine?
Nearby restaurants include Chuy's, a Mexican restaurant, and Long John Silver, a seafood restaurant, both convenient options before or after your visit.
Are there automotive repair services near BMW of Grapevine?
Yes, Sewell BMW Collision Center of Grapevine and Avondale Collision & Repair offer automotive repair and body shop services near BMW of Grapevine.