Business Details
About
Auto Repair Shop
Jacks Automotive Tires & Wheels provides automotive repairs, auto maintenance, and tire services to the Central Texas area.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.2
181 reviews
5 stars
136
4 stars
12
3 stars1
2 stars
3
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported unprofessional behavior and poor communication.
Pricing
Many customers found the prices to be high, with some feeling they were overcharged for services and parts.
Quality of Work
There are significant concerns regarding the quality of work, with multiple reports of misdiagnoses, improper installations, and damage caused to vehicles.
Speed of Service
Several reviews highlighted the quick turnaround time for services, with many customers appreciating the efficiency of the staff.
Trustworthiness
Trust issues were raised, particularly regarding the honesty of service recommendations and the reliability of warranties.
- RIRandolph Jordan IVNov 5, 20255.0Jack and his sons are awesome… they do good work and they help my wife out with vehicle needs when I’m on the road and don’t have to worry about her… they are great local shop recommendations are high
- RBRobie BenitezSep 19, 20251.0Took my car in and had suspension work strut and shocks, rotors, brakes and tires.. they gave me an estimate for quality parts but when I looked at what they installed was the cheaper brand parts, my car had a squeak on the right side that they couldn't fix and had no idea what it was, so instead of taking responsibility they installed something in my car with out permission that I didn't need just to cover the labor for checking the squeak problem when it should of been free of charge.. my car didn't sound the same after taking it to them..this place is unprofessional, over priced. Stay away from this place.
- GCGuato CaceresSep 12, 20251.0Muy mal los precios son muy altos fui por una alineación y los amortiguadores estaban malos me dijieron que me los cambiarían y solo me cambiaron dos delanteros por 1300 dólares y la alineación no iba incluida ósea no sé la hicieron aparte se les quiebra una pieza y ni te contactan para decirte que se les dañó una pieza que vale tanto solo se la ponen y te lo agregan a la cuenta no recomiendo la verdad
- TMT MacSep 2, 20251.0I gave them a phone call asking about bringing a car into be fixed not only did they give me an insane price.they told me to bring the car in on Labor Day and then proceeded to be closed don’t waste your time here
- JAJuan Pablo AlvarezJul 18, 20255.0Older gentleman working the lobby was excellent to talk to!
Frequently Asked Questions About Jacks Tires & Wheels
What are your business hours?
Our locations are open Monday through Friday from 7:30 AM to 7:00 PM CST. On Saturdays, we operate from 8:00 AM to 2:00 PM. We are closed on Sundays to allow our staff time with their families.
Do you offer warrantees?
We provide our customers with peace of mind through a range of warranty options. Please inquire about our specific warranty offerings when you visit one of our locations.
Are you locally owned & operated?
Indeed, we take pride in being a locally owned and family-operated business. Our roots are deeply embedded in the communities we serve across Texas.
What are the business hours for Jacks Tires & Wheels?
Jacks Tires & Wheels is open Monday through Friday from 7:30 AM to 7:00 PM CST and on Saturdays from 8:00 AM to 2:00 PM. The shop is closed on Sundays.
Do you offer warranty options on your services and products?
Yes, Jacks Tires & Wheels provides a range of warranty options to ensure customer peace of mind. Please inquire in person about specific warranty offerings.
Is Jacks Tires & Wheels a locally owned business?
Indeed, Jacks Tires & Wheels is a locally owned and family-operated business with deep roots in the Texas communities it serves.
What types of automotive services does Jacks Tires & Wheels offer?
They provide automotive repairs, maintenance, and tire services including brake repair, shocks and struts, steering and suspension services, flat tire repair, tire alignment, balancing, and rotation.
Which tire brands are available at Jacks Tires & Wheels?
Jacks Tires & Wheels offers several popular tire brands including Goodyear, Michelin, Firestone, and Bridgestone.
What payment options can customers use at Jacks Tires & Wheels?
Customers can pay using American Express, Apple Pay, Cash, Check, Discover, Financing options, MasterCard, and Visa.
What languages are spoken at Jacks Tires & Wheels?
English and Spanish are spoken to assist customers at Jacks Tires & Wheels.
Is an appointment required to visit Jacks Tires & Wheels?
Yes, appointments are required for services at Jacks Tires & Wheels.
What nearby places can customers visit around Jacks Tires & Wheels in Elgin, TX?
Customers can check out Cinnabon at Schlotzsky's for a snack, visit Elgin Veterinary Hospital for pet needs, or grab supplies at Ace Hardware, all conveniently located near Jacks Tires & Wheels.
How can nearby locations help customers visiting Jacks Tires & Wheels?
If you're visiting Jacks Tires & Wheels in Elgin, you can combine your trip with stops at The Taco Stop for a meal or use U-Haul Neighborhood Dealer for truck rentals, making your errands more convenient.
Are there any nearby community or family services customers can utilize near Jacks Tires & Wheels?
Yes, New Beginnings Child Development Center and Jack's Werkspace offer day care and community services close to Jacks Tires & Wheels, making it easier for families to manage their schedules.