Tommy's Express® Car Wash

Reviews

• TS

  Teresa Silva

  4 days ago
  1.0
  Car wash cloth got entangled in the rear window wiper blade and completely removed wiper blade. Also caused damage to the arm of rear wiper. I had to buy a new replacement wiper blade, seems arm still works, need to get it checked. Not going back, at least for my car.
• KT

  Krystal Trevino

  Dec 27, 2025
  5.0
  I love the way it doesn't grip the tires
• AA

  Ann

  Dec 4, 2025
  5.0
  I enjoy Tommy's Express Car Wash because they offer a good service for a fair price. As a senior citizen on a fixed income, I have to be careful how I spend my money. I don't need anything fancy, just a clean car. That's what I get. I also appreciate not having to vaccume the car the same day, if I don't have the energy. I can just vaccume on a different day when I do have the energy. Thank You Tommy's, I'll be back.
• SR

  Sandra Ramirez

  Dec 3, 2025
  1.0
  Im being generous in giving them a 1. I reported that the brushes scraped the paint on the hood of my Jeep and they took pictures and made a report and they SUPPOSEDLY were going to call me within 3 to 5 business days and this happened in the summer. No one has called. I went to the location again and spoke to thr manager and he said he came back to a pile of complaints and he would get to it. He said it couldn't have been the brushes from the car wash because theyre all foam. I guess foam can do a scratching number on vehicles then. I had not been to any otjer car wash but theirs because I had the mo they membership. It was cancelled.
• T2

  Tru 2self

  Nov 14, 2025
  1.0
  The site leader, Leroy A. Avila (Sara S. Bly), has demonstrated blatant dishonesty and unprofessionalism throughout this entire situation. I took my vehicle through the drive-thru car wash, and immediately afterward my back fender was pulled out. I filed a complaint with Samantha, who indicated that Leroy Avila would be handling the matter. Amazingly Leroy stated he did not know Samantha and was oblivious to who she was, yet he is the Site Leader 🤔 Instead of addressing the issue responsibly, he emailed me claiming the damage was “pre-existing” and that my vehicle supposedly entered the wash with the fender already pulled out. That is an absolutely absurd claim—no one would knowingly drive into a car wash with a fender hanging out. He also stated he had photos that would “prove” this, yet he failed to provide a single picture. What makes this even more unacceptable is that the staff initially acknowledged that the issue was caused by a mechanical system failure on their part. After that, he stopped responding altogether. No returned calls, no replies to emails, and no follow-through on what he said he would send. His behavior has been evasive, unprofessional, and deceptive. This experience reflects extremely poorly on the location’s leadership and accountability. They then write the same copied statement as shown on their reply without explaining their lies and address any other issues mentioned. This just backups Leroy A. Avila’s (Sara S. Bly) statement that he does not care about the reviews.

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