Business Details
About
Acura DealerUsed Car DealerAuto Parts StoreUsed Truck Dealer
Need Acura sales and service in El Paso, TX? Our team at Fox Acura of El Paso can help. Book a quick oil change, meet with our reliable Acura finance team or stop by for an Acura test-drive. We also offer new Acura specials!
Location
Hours
Reviews
4.7
1,305 reviews
5 stars
1,159
4 stars
56
3 stars15
2 stars12
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism and helpfulness of the sales staff, particularly mentioning individuals like Tym, Isaac, and Erick.
Sales Experience
Overall, customers reported a smooth and pressure-free car buying experience, with several highlighting the efficiency of the process.
Service Department Issues
Numerous reviews indicated significant dissatisfaction with the service department, citing poor communication, incomplete repairs, and lack of accountability.
Communication Problems
Several customers expressed frustration over inadequate communication regarding service updates and follow-ups, leading to dissatisfaction.
Mixed Reviews
While many customers had positive experiences, there were notable complaints about dishonesty and unfulfilled promises, particularly regarding vehicle conditions and service commitments.
- SSSandra A Sturtevant SiqueirosOct 23, 20255.0I’ve never felt more comfortable and at ease when shopping for a car! Erick is a young salesman but he was very professional and provided excellent customer service as did Tim in the finance department. I’m very happy with my purchase 🤍 🚙
- AMAdriana MartinezOct 2, 20255.0I had an excellent experience working with Khalil at Acura. He demonstrated professionalism, patience, and a genuine willingness to help throughout the entire process. He made sure all of my questions were answered and guided me with clarity and respect. I am very satisfied with both my new car and the quality of service I received. I highly recommend Khalil to anyone in the market for a vehicle.
- AZAudrey ZubiateAug 28, 20251.0I would not recommend this dealership. After someone I know paid for the used truck, they were told they’d get it the same day. Instead, they had to wait days just to pick it up. When they finally got the vehicle, it didn’t even have the brand new tires they promised as part of the deal. They had to bring it back in, and now they’re saying they can’t finish the tire installation in a day because a bolt is giving them trouble. That’s honestly ridiculous. Poor communication, broken promises, and clearly not prepared to deliver on what they sell. Do better.
- MRMelissa RecordAug 5, 20255.0I will never trade a car again unless I talk to Vince first. Vince has saved me a lot of money over the years. Thank you for another round of sound advice!
- CCChate ChayJul 21, 20251.0I’d give a zero star if I could but multiple times in a period of a few months, these messages come in from this dealership. I had expressed several times that I’m not interested. Yet, they keep texting. I also explained to take me off the list but this person continues to text me. Also I have told them several times they got my name wrong and they still couldn’t be educated enough to stop harassing and get my name correct. It’s idiotic people like this that makes people not want to do business. Prime example here. I have more messages if management cares to witness. Just shows how lazy and bored this person was at work.