Family Toyota of Burleson

Reviews

• RG

  Raul V Garcia

  2 days ago
  5.0
  Car buying can be a stressful experience, but working with Strait Daniel at Family Toyota of Burleson made the process exceptionally smooth. My wife and I have purchased several vehicles over the years, and we were immediately impressed with Strait’s professionalism, patience, and clear communication. Our son, who is in the Air Force, was specifically interested in a Corolla Hatchback. Strait took the time to understand exactly what we were looking for and guided us through the options without pressure. He remained patient while our son secured a pre-approved loan which took a month. Strait continued to follow up with us during this time – a MONTH – with no guarantee of a sale. That level of service we truly appreciated. When we returned to finalize the purchase, Strait walked us through every step of the negotiation with transparency and calm confidence. Even when we drove a hard bargain, he remained composed, respectful, and focused on finding a solution that worked for everyone. His professionalism greatly reduced the typical stress associated with buying a vehicle. As a veteran, I also valued the comfortable and respectful atmosphere he created. Working with Strait and others genuinely felt like dealing with some of my old service buddies. I highly recommend asking for Strait Daniel if you’re considering buying a vehicle at Family Toyota of Burleson. His dedication, communication, and professionalism set a high standard.
• SJ

  Sean Jackson

  3 days ago
  5.0
  I am from New York, and back in June I was calling dealerships all across the country looking for a 2025 Toyota Sienna XLE at a reasonable price. I had a few good offers at that point but felt I could still do better. I was referred to Family Toyota of Burleson by someone who had previously purchased a car there, and they directed me to Manny. From the very first call, it was clear that Manny was extremely nice, straightforward, and reasonable. I explained my situation and presented him with my offer. Manny called me back shortly after and told me he would match it, and he sent me a buy order immediately. Manny was extremely quick and efficient throughout the process. It was obvious that this dealership does not play any of the typical games that so many other dealerships around the country engage in. Everything was extremely transparent, consistent, and honest. They always kept their word, and that alone put them far ahead of most dealers I spoke with. After accepting the offer, I placed a $500 deposit on the vehicle. The only thing worth noting is that Manny mentioned this deposit was non-refundable. Every other dealer I have ever worked with in the past has only ever required a refundable deposit, which seems to be the industry norm. I reluctantly agreed to the non-refundable deposit since I had no intention of backing out. I booked plane tickets about seven days out, and Manny had no issue holding the vehicle for that long. When I arrived at the dealership, the experience was very smooth overall. We were warmly welcomed, the process was straightforward, and after paying we were on our way back to New York. One additional note for out of state buyers: the dealership seemed to forget to send in my DMV paperwork. They give you a 60 day Texas temporary tag, and toward the end of that period I realized my paperwork hadn’t been submitted to my local NYS DMV. After realizing, I called a few times to remind them, and after that they sent everything in and provided me with a FedEx tracking number. Luckily, everything worked out perfectly and just in time before the temp tag expired. I truly believe this was a genuine mistake rather than anything intentional so I'm not holding it against them in this review. Still, I’d advise out of state buyers to confirm early on that the paperwork has been mailed and to request a tracking number. Overall, this was a great experience. Even though I’m from New York, if I ever need another Toyota in the future, this will absolutely be one of the first dealerships I contact. Manny and the team at Family Toyota of Burleson earned my complete trust.
• JP

  Jennifer Purtee

  3 days ago
  5.0
  I want to give a huge thank-you to Jason Jutz at Family Toyota for providing one of the best car-buying experiences my wife and I have ever had. From the moment we met him, Jason stood out as someone who is not only extremely professional but also genuinely courteous, respectful, and committed to helping his customers find exactly what they need. Throughout the entire process, Jason was consistently prompt—whether it was returning calls, answering questions, or updating us on the status of our vehicles. He never left us waiting or wondering, and that level of communication made the whole experience incredibly smooth and stress-free. Jason helped us purchase two brand-new Toyota vehicles: a Toyota Prius for me and a Toyota Sienna for my wife. He took the time to walk us through all the features, explain our financing options in detail, and make sure we were completely comfortable with every decision. It was clear he wasn’t just trying to sell us cars—he was genuinely trying to help us find the perfect fit for our family. What impressed me most was Jason’s patience and attention to detail. He listened carefully to what we were looking for, offered thoughtful recommendations, and never once made us feel rushed or pressured. He treated us like valued customers from start to finish, and you can tell he truly takes pride in his work. We absolutely love both vehicles—the Prius is incredibly efficient and smooth, and the Sienna is perfect for our family’s needs. We couldn’t be happier with our choices, and we credit a big part of that satisfaction to the guidance and support Jason provided. If you’re thinking about buying a Toyota, I highly recommend going to Family Toyota and asking for Jason Jutz specifically. His professionalism, honesty, and dedication to customer service are unmatched. Jason made the entire car-buying process easy, enjoyable, and memorable. We are extremely grateful for everything he did for us and will absolutely be returning to him for any future vehicle needs.
• MH

  Michelle Hardy

  4 days ago
  5.0
  Working with Trevor George has truly been the best car buying experience we have ever had. We recently purchased our new Grand Highlander, and Trevor’s professionalism, communication, and genuine care made the entire process seamless from start to finish. We’ve purchased vehicles from dealerships all across the country, and none have come close to the level of service Trevor provided. He listened to exactly what we wanted, stayed transparent throughout the process, and made sure every question was answered clearly. It’s rare to find someone who goes above and beyond the way he does. Because of this incredible experience, we can confidently say we will only buy from Trevor George moving forward, no matter where we are. We’ve already started recommending him to friends and family because we know they’ll be taken care of the same way we were. Trevor sets a new standard for what customer service should be in the automotive world. If there were a way to leave 10 stars, we absolutely would without hesitation. We couldn’t be happier with our experience and our new Grand Highlander.
• LD

  Larry DaVico

  5 days ago
  5.0
  My name is Larry DaVico, and recently purchased a yellow Corvette from Jason Jutz at Family Toyota of Burleson l've been through many dealerships in my life, but the level of professionalism, comfort, and how genuinely accommodating Jason was sets him apart from every salesperson I've ever dealt with. This was, without question, the best car-buying experience I've ever had. From the very first conversation, Jason Jutz made me feel confident about making a long trip from Florida to Texas. He was straightforward, organized, responsive, and treated me with respect the entire time. Every detail was explained clearly, every question was answered honestly, and he made sure i felt taken care of before I ever left home. When I arrived at the dealership, everything was exactly as promised - no pressure, no wasted time, no surprises. Jason had the car ready, the paperwork prepared, and the whole process moved smoother than I've ever seen. His commitment to customer service is on another level. You don't just feel like a transaction with him, you feel like a valued guest. The entire experience was so comfortable and hassle-free that it made the long trip absolutely worth it. And now, heading back to Florida in my yellow Corvette, I can honestly say the drive home is going to be a dream. If you want someone who genuinely cares about giving you the best experience possible, go see Jason Jutz at Family Toyota of Burleson. I highly recommend him and would make the same trip again without hesitation.

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