Spanky's Towing & Recovery

Reviews

• PB

  Patricia Buckingham

  2 days ago
  5.0
  They worked with me and explained everything I needed to do to get my vehicle out of pound. Read some bad reviews but my experience wasn't near as bad as I thought it would be. Very respectful people.
• MV

  Melissa Vines

  Jul 18, 2025
  5.0
  Spanky’s Towing and Recovery truly impressed us with their outstanding service. The team arrived on time, demonstrated professionalism, and surpassed our expectations. Special thanks to Josh and the entire team for taking such great care of our needs!
• HO

  habib owji

  Jul 11, 2025
  5.0
  Today was a challenging day for me. I called and requested a heavy-duty tow truck to move a truck out of a tow yard. The person I spoke with on the phone was very reasonable and respectful, which I appreciated. However, when the driver arrived, things took a disappointing turn. There was no greeting, no handshake—he simply walked straight to the office and started talking to another driver. Once we began preparing for the tow, he kept coming up with excuses why he couldn’t get the trailer out. After we explained the situation clearly, he eventually agreed to try—but his attitude throughout was rude and dismissive. What made matters worse was how he treated me and the two other men who were with me, both of whom are Black. His behavior made them uncomfortable to the point that they openly said they felt he was being racist. That’s a serious concern and completely unacceptable. After he dropped the truck and trailer, I took a moment to speak to him. I told him, “What goes around comes around—everything in life is not about money.” I truly believe that. Respect and human decency should come first. I’m leaving this review to speak directly to the owner: this is the kind of behavior that gives the towing industry a bad name. I’ve been in this business for years and own two towing companies myself—one in Virginia and one in Tennessee. I would never allow any of my drivers to treat a customer like this. We all work hard and face enough challenges in this industry. Let’s not add to them by being disrespectful to each other. At the end of the day, we’re all just trying to make a living and support our families. A little respect and kindness can go a long way. , What truly matters in any business is how feedback is received and how the team responds. I want to thank Joshua Padia for his professional follow-up and respectful attitude. His response showed integrity and genuine care, which I personally appreciate. Because of his efforts, I’m changing my review to 5 stars. I also want to recognize the owner for building a team that values professionalism and customer service. Keep up the great work!
• PE

  Premium Express

  Oct 20, 2021
  1.0
  Dishonest company. Our driver was involved in semi-truck and trailer accident on the interstate I-10. We asked to be towed to a truck body shop and were told by Spanky's representative that they have a shop of their own and that their shop will be able to fix our truck. The tow operation of our truck and trailer was completed in 1.5 hours and the distance the equipment had to be towed was 16 miles. Upon arrival to the towing we learned that there is no body or repair shop and the truck and trailer was changed from towed status to impounded status. The charge for such service turned out to be $12,006.88 We had to pay that amount plus we had to use their service to take us another 6 miles down to the real repair shop which they charged us additional $525.00 which could be avoided when we asked them to take us to a repair shop right after the accident. We have been towed several times in many different states but we have never gotten charged over $12,000 and had our truck impounded for regular tow of 16 miles distance that was completed in under two hours from start to finish. Stay away !!!

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