Business Details
About
Auto Repair ShopBrake ShopOil Change Service StationTire ShopTransmission ShopAuto Air Conditioning Service
North Star Automotive is a family-owned auto repair shop in North Austin, committed to honest service, clear communication, and treating every customer like family. Under new ownership, we’re building on decades of local trust with a modern, welcoming facility and a team that puts people first. Whether you need routine maintenance or major repairs, we’re here to guide you mile after mile—with integrity, transparency, and care you can count on.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.9
144 reviews
5 stars
141
4 stars1
3 stars0
2 stars1
1 star1
What are people saying?
AI-generated from recent customer reviews
Honesty
Customers consistently praised the business for its honesty and transparency regarding necessary repairs and pricing.
Customer Service
The staff received high marks for being friendly, professional, and accommodating, often going above and beyond to assist customers.
Quality of Work
Many reviews highlighted the quality and thoroughness of the repairs, with customers expressing satisfaction with the service provided.
Family Atmosphere
The business is noted for its welcoming, family-oriented environment, making customers feel comfortable and valued.
Affordability
Customers appreciated the reasonable pricing and fair estimates, often noting that they felt they received good value for their money.
- CCCraigDec 29, 20255.0Been all over town trying to get work done. These guys had no issues where everyone else did.
- CMChristina MasonDec 23, 20255.0My local mechanic sold his business to North Star and they have been great! I find them prompt, honest, and friendly.
- JWJames WoodsDec 15, 20255.0I have been going to this shop since the previous owner and the new owners service is just as good or better. I am sure they will work on the job until it is figured out and done right. I will continue to do business with them and wish them continued success.
- TTTRAWETS64Dec 9, 20255.0These fellas are very reasonable and actually did the work. They were respectful and honest with their reports, even when they had to hold my vehicle longer than expected. Give these guys a shot if your looking for a genuine auto shop. They have proven themselves reliable and knowledgeable.
- RGRichard GeoffroyDec 5, 20255.0I have used North Star Automotive on Roxie Dr several times on my vehicles. If you don’t know much about maintenance they are the best. Ryan Hawkins is professional but also completely honest on what is wrong with your car. He never upsells you and customer satisfaction is his goal. In my golf group 8 of us have had the same results with him!
Frequently Asked Questions About North Star Automotive
Where is North Star Automotive located?
North Star Automotive is located at 12129 Roxie Dr, Austin, TX 78729, USA.
What are the business hours of North Star Automotive?
The shop is open Monday through Friday from 7:30 AM to 5:00 PM and is closed on Saturdays and Sundays.
What types of automotive services does North Star Automotive provide?
They offer auto repair, brake services, oil changes, tire services, transmission repair, auto air conditioning service, auto electrical service, and auto tune-up service.
Is North Star Automotive family-owned and what is their service philosophy?
Yes, it is a family-owned shop committed to honest service, clear communication, and treating every customer like family.
How can I make an appointment at North Star Automotive?
You can request an appointment online at https://northstarautopro.com/request-an-appointment/.
Does North Star Automotive have wheelchair accessible facilities?
Yes, the shop has wheelchair accessible entrance, parking, and a unisex restroom.
What payment methods does North Star Automotive accept?
They accept credit cards, debit cards, and mobile NFC payments. They do not require cash only.
Which nearby automotive repair shops are close to North Star Automotive?
Nearby automotive repair shops include Rational Automotive Repair and Austin Z Clinic, offering additional options for maintenance and roadside assistance.
What other automotive-related businesses are near North Star Automotive?
Other nearby automotive-related businesses include Kia of North Austin Parts Center, Austin Auto Armor (auto detailing and car wash), and Awesome Cars LLC (used car dealer).
Are there any interesting places to visit near North Star Automotive while waiting for service?
You can visit nearby shopping places like Golf Cart King or the mattress and furniture store BoxDrop North Austin for a quick browse during your wait.