AVOID any Metropolis garages in the city. They fail to post anywhere in the app or in the physical garage that they decided on a whim to apply special pricing which is a rip off.
TD
Thomas Doyle
Sep 12, 2025
1.0
If I could leave negative 100 stars review I would. I don’t know who owns this garage but it should be investigated. They have an app that doesn’t work on a cell phone that you are expected to use. If you’re unable to pay and leave, the next morning you get a text message stating that you now owe $20 extra. If you notify them that you will pay what you owe now but not the extra $20 since their app doesn’t work, they will argue with you trying to get more $ out if you. We finally paid $4 more just to get rid of them. We honestly didn’t think we’d ever use them again but stayed in a hotel near there that used them. I paid thru the hotel but when I checked out they started sending harassment texts saying we owed money the hotel didn’t collect. I paid on my laptop. The next day they threatening to charge $58 in late fees. Again I called and spoke with a rude woman who verified I owed them nothing. Every time I call the representatives are uncouth with thick accents and difficult to understand. They don’t hire Americans. The scary thing is when you submit your payment it says you agree to our terms in the future and that they are going to keep your credit information. I called and asked what the terms were and the rep. assured me they won’t use your card if you don’t go there again. Beware!!
MB
Mari Bee
Jul 16, 2025
1.0
BS parking company. I paid $31 to park somewhere and I still got a boot and they still made me pay $100 for a removal
RR
Rob Rossignol
Jun 14, 2025
1.0
Being generous as I can't go to a negative star rating. They booted the car, then didn't know where the car was. The website for complaints listed on this ticket doesn't exist.
KR
Kathy Robinson
Apr 18, 2025
1.0
These people overcharged me and when I emailed their "support" (that's a joke) about it they gave me total bullshit answer that there was nothing they could do. Don't park in their garages unless you want to get ripped off!
Frequently Asked Questions About Metropolis
What are the operating hours of Metropolis parking garage?
Metropolis is open 24 hours a day, 7 days a week, every day of the year.
Where is Metropolis parking garage located?
Metropolis is located at 504 Lavaca St, Austin, TX 78701, United States.
What payment options are accepted at Metropolis?
Metropolis accepts American Express, MasterCard, and Visa for payments.
How can I contact Metropolis parking garage?
You can reach Metropolis by phone at +1 856-485-6865 or via email at askcpsny@parking.com.
Is there online information or discount coupons available for Metropolis parking?
Yes, you can visit their website for parking information and discount coupons at https://nycparking.spplus.com/yext?utm_source=featuredmessage&utm_medium=locallistings&utm_campaign=q3yext.
What category of business is Metropolis?
Metropolis operates as a parking garage providing parking services.
Can I find financial services near Metropolis?
Yes, nearby financial services include Chase Mortgage, Silicon Valley Bank, Chase Drive-Up, and Wortham Insurance and Risk Management, all within close proximity to Metropolis.
Are there dining options close to Metropolis parking garage?
Yes, nearby dining options include Manny’s Austin restaurant, Maiko Sushi Lounge, and several bars like Miracle on 5th Street, Prime, and The Roosevelt Room.
What entertainment venues are available near Metropolis?
Close to Metropolis you'll find entertainment venues such as Rebel's Saloon dance club, several cocktail bars including The Eleanor and Powder Room, and lounges for nightlife experiences.
How can nearby landmarks and services help me when visiting Metropolis?
Nearby landmarks like Hanover Republic Square provide easy navigation points, while businesses such as Alderson Reporting and Luxury Presence offer services that may complement your visit to Metropolis parking garage.