Business Details
About
Parking Garage
Metropolis in Austin, TX, offers convenient parking solutions with its state-of-the-art parking garage equipped with EV charging stations. Whether you need a spot for your vehicle or want to charge your electric car, Metropolis provides a modern and efficient facility to meet your needs in the heart of Austin.
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Reviews
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47 reviews
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- KKKeith KuchlerOct 22, 20251.0AVOID any Metropolis garages in the city. They fail to post anywhere in the app or in the physical garage that they decided on a whim to apply special pricing which is a rip off.
- TDThomas DoyleSep 12, 20251.0If I could leave negative 100 stars review I would. I don’t know who owns this garage but it should be investigated. They have an app that doesn’t work on a cell phone that you are expected to use. If you’re unable to pay and leave, the next morning you get a text message stating that you now owe $20 extra. If you notify them that you will pay what you owe now but not the extra $20 since their app doesn’t work, they will argue with you trying to get more $ out if you. We finally paid $4 more just to get rid of them. We honestly didn’t think we’d ever use them again but stayed in a hotel near there that used them. I paid thru the hotel but when I checked out they started sending harassment texts saying we owed money the hotel didn’t collect. I paid on my laptop. The next day they threatening to charge $58 in late fees. Again I called and spoke with a rude woman who verified I owed them nothing. Every time I call the representatives are uncouth with thick accents and difficult to understand. They don’t hire Americans. The scary thing is when you submit your payment it says you agree to our terms in the future and that they are going to keep your credit information. I called and asked what the terms were and the rep. assured me they won’t use your card if you don’t go there again. Beware!!
- MBMari BeeJul 16, 20251.0BS parking company. I paid $31 to park somewhere and I still got a boot and they still made me pay $100 for a removal
- RRRob RossignolJun 14, 20251.0Being generous as I can't go to a negative star rating. They booted the car, then didn't know where the car was. The website for complaints listed on this ticket doesn't exist.
- DBDrew BennettMay 13, 20231.0Do not park at any Metropolis Parking lots. Their app appears to work but does not charge and then they boot your car and charge you $100 to remove it. Total failure. Happened to four different cars at the same time.
Frequently Asked Questions About Metropolis
What parking services does Metropolis in Austin provide?
Metropolis offers a state-of-the-art parking garage with convenient parking spots and EV charging stations for electric vehicles.
Where is Metropolis parking garage located?
It is located at 504 Lavaca Street, Austin, TX 78701, USA.
What are the operating hours of Metropolis parking garage?
Metropolis is open 24 hours a day, seven days a week.
Does Metropolis accept credit card payments and which types?
Yes, Metropolis accepts American Express, MasterCard, and Visa credit cards.
How can I contact Metropolis for customer support?
You can reach Metropolis customer care by email at customercare@spplus.com or by phone at +1 856-485-6865.
Is there a website where I can find more information about Metropolis parking?
Yes, you can visit https://parking.com/austin/lot/lavaca-plaza?utm_source=Yext&utm_medium=Yext&utm_campaign=Yext-TX for more details.
Are there EV charging stations available at Metropolis?
Yes, Metropolis offers EV charging stations to charge your electric vehicle while parked.
What nearby places can I visit before or after parking at Metropolis?
Nearby places include WP Engine, a software development company, and the cocktail bar Miracle on 5th Street, which are convenient for work or leisure visits.
Is Metropolis close to any financial service locations?
Yes, Metropolis is near Chase Mortgage and Chase Drive-Up banks, which can be convenient for banking needs when visiting the area.
What entertainment venues are located near Metropolis parking garage?
Nearby entertainment includes The Roosevelt Room and The Iron Bear bars, as well as Rebel's Saloon dance club, ideal for a night out after parking.