Business Details
About
Auto Repair ShopBrake ShopOil Change Service StationTransmission ShopAuto Air Conditioning Service
At Genuine Automotive & Diesel, you and your confidence are the most important piece of the puzzle. We provide a wide range of automotive repair services for your convenience. And remember, we want to keep you in our loyal customer family. If you don’t see the service you’re looking for, just ask!
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
Location
Hours
Reviews
4.9
441 reviews
5 stars
418
4 stars
9
3 stars1
2 stars3
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and helpful staff, highlighting their excellent communication and willingness to assist.
Timeliness
Many reviews noted the quick turnaround times for services, with several customers appreciating the promptness of repairs and maintenance.
Transparency
Customers appreciated the clear communication regarding repairs, costs, and recommendations, often mentioning the detailed explanations provided by staff.
Loaner Vehicles
The availability of loaner vehicles during repairs was frequently mentioned as a significant convenience, enhancing the overall customer experience.
Quality of Work
Overall, customers expressed satisfaction with the quality of repairs and maintenance, often noting that their vehicles were returned in excellent condition.
- RWRamie WatersNov 14, 20255.0Great experience. They were quick and came to pick up the truck and gave us a loaner so we weren't without at our business. Appreciative to the staff about their quick and easy, PAINLESS, pick up and drop off. Even scheduling was super easy! Thank you Genuine!
- BSBobby StarnesNov 12, 20255.0When the inevitable happens and you need to get your vehicle repaired, you can't ask for friendlier people than the group at Genuine Automotive & Diesel. I had to drop my vehicle off the evening before and got a response first thing in the morning acknowledging they were on the job. Service excellent and when they were done they delivered my vehicle to me so I didn't have to try to make arrangements to pick it up after hours. Basically when the inconvenient happens they help make it as convenient as they can.
- CRCharles RightmerNov 12, 20255.0CK took my car in when it was not drivable in Ennis and I was there visiting family. Significant problems were identified and repaired in a few days. Pricing was very reasonable even though repairs were complex and likely could not have been accomplished by most mechanics. I appreciate the progress updates and the level of explanation provided. I’d trust these guys with any of my vehicles for any repair.
- RDRichard DahmsNov 12, 20255.0Genuine Automotive & Diesel really lives up to their name. They recently took care of my wife’s car for a coolant flush, and the entire experience was top-notch from start to finish. Their communication was excellent—clear updates, friendly staff, and zero surprises when it came to cost or timing. They were also more cost-effective than the dealership. What really impressed us were the extra conveniences they offer. They have loaner cars available, and they’ll even pick up your vehicle from your home if needed, which made things incredibly easy. On top of that, they provide a referral discount card for recommending them after your visit, which is a nice touch for such great service. It’s rare to find a shop that’s this professional, transparent, and customer-focused. Genuine Automotive & Diesel has definitely earned our trust and future business. Highly recommend!
- CCCherylNov 3, 20255.0I went here for my state inspection and from the moment I walked in everyone was so nice and friendly. The waiting area is exceptionally clean and has plush couches and chairs with little desks attached if you need to get some work done on your laptop while waiting. Also, I don't know if they're there every day, but if you're lucky you'll meet the owner's 2 adorable dogs! I'm so happy to have discovered such a great business so close to home.
Frequently Asked Questions About Genuine Automotive & Diesel
What are the operating hours of Genuine Automotive & Diesel?
Genuine Automotive & Diesel is open Monday through Friday from 7:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Where is Genuine Automotive & Diesel located?
The business is located at 16501 Bratton Lane, Bldg 2, Suite A, Austin, TX 78728, USA.
What types of automotive services does Genuine Automotive & Diesel offer?
They provide a wide range of automotive repair services including brake repair, oil changes, transmission service, diesel engine repair, wheel alignment, auto electrical and air conditioning services.
Does Genuine Automotive & Diesel have wheelchair accessible facilities?
Yes, the shop has wheelchair accessible entrance, parking, seating, and restrooms including unisex and wheelchair accessible restrooms.
Is an appointment required to get service at Genuine Automotive & Diesel?
No, appointments are not required to receive service at the shop.
How can I schedule a service appointment with Genuine Automotive & Diesel?
You can schedule a service appointment online at https://genuineautomotive.net/schedule/ or call them at +1 512-410-2599.
Does Genuine Automotive & Diesel accept debit card payments?
Yes, they accept debit card payments and do not require cash only.
Are there any nearby automotive repair shops if I need alternative services?
Yes, nearby automotive repair shops include D Town Body Shop, North Austin Auto Repair, Rhino Transmission, Spillar Custom Hitches, Safelite AutoGlass, and Service King Collision, all within the local area.
What nearby places can I visit around Genuine Automotive & Diesel?
Nearby you can visit AMC Dine-In Tech Ridge 10 for movies, Klutch Boutique for shopping, and Alemyr Navas Bienestar for educational services, making it convenient to shop or relax before or after your vehicle service.
Are there any sports or recreational facilities near Genuine Automotive & Diesel?
Yes, Avila Soccer Round Rock, a sports club and amusement park, is nearby where customers can enjoy sports activities.