Hiley Volkswagen of Arlington

4.5
1969 reviews

About

Volkswagen DealerUsed Car Dealer
Hiley Volkswagen of Arlington is a new and used Volkswagen dealership located in Arlington, TX. We proudly serve the Arlington area with new and used Volkswagen vehicles, auto parts, repair and auto financing. Stop by today for a test drive!

Location

Hiley Volkswagen of Arlington
1461 E Interstate 20, Arlington, TX
76018, United States

Hours

Reviews

4.5
1,969 reviews
5 stars
1,630
4 stars
83
3 stars
35
2 stars
32
1 star
189

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly and helpful staff, particularly highlighting individuals like Mo, Rocky, and Lori for their exceptional service.

Sales Experience

Many reviews noted a positive car buying experience, with sales representatives being attentive and accommodating to customer needs.

Service Quality

While most feedback on service was positive, some customers reported issues with service delays and miscommunication regarding appointments.

Communication

Customers appreciated the clear communication and updates provided during both the sales and service processes.

Mixed Experiences

A few reviews indicated dissatisfaction with pricing transparency and unexpected fees during the purchasing process.
  • CW
    Chris Wright
    5 days ago
    5.0
    Had an excellent experience at Highly Volkswagen in Arlington. Mo was awesome to work with and was super helpful, honest, and easy to communicate with. Couldn’t have asked for a better experience.
  • TH
    Tim Hoffert
    6 days ago
    5.0
    I have had one of the most pleasant experience at Hiley Volkswagen! I cannot stress enough how Salesperson JOSH not only has been very professional, but has provided great customer support. I uphold his diligence!! Tim Hoffert
  • LJ
    Libby Jackson
    Jan 2, 2026
    5.0
    Rocky Santiago, my Sales Rep, was helpful and highly knowledgeable without being pushy. He allowed me to take the time I needed to make a decision. Chris, the Finance Manager, had my paperwork ready and took the time to explain what I was signing. He was friendly and patient in answering all my questions. I had a good experience with Hiley and would recommend them.
  • CG
    Christopher Goad
    Dec 30, 2025
    5.0
    Great sales team! Friendly staff that makes you feel important and wanted as a customer. I've bought a lot of cars and Ricky and Mari really made me feel like they were willing to work with my needs to get me in the vehicle I wanted. Would definitely return to them.
  • RT
    Ryan Tubbs
    Dec 19, 2025
    2.0
    I had an appointment set and arrived on time. Keep in mind I like to wait until the service is done. Since I bought my Tiguan new, it came with 2 completely maintenance services. The 1st service took a little over 2 hrs and this 2nd service took over 3 hrs. The main thing was an oil change and the second time they balanced and rotated the tires. I understand being busy, but what's the point an setting an appointment?!?!? The staff was nice but I would definitely consider looking around for other reputable mechanics that are certified to work on Volkswagens.

Frequently Asked Questions About Hiley Volkswagen of Arlington

Where is Hiley Volkswagen of Arlington located?

Hiley Volkswagen of Arlington is located at 1461 E Interstate 20, Arlington, TX 76018, USA.

What are the operating hours of Hiley Volkswagen of Arlington?

The dealership is open Monday through Saturday from 8:30 AM to 8:00 PM and closed on Sundays.