Business Details
About
Volkswagen DealerUsed Car Dealer
Hiley Volkswagen of Arlington is a new and used Volkswagen dealership located in Arlington, TX. We proudly serve the Arlington area with new and used Volkswagen vehicles, auto parts, repair and auto financing. Stop by today for a test drive!
Location
Hiley Volkswagen of Arlington
1461 E Interstate 20, Arlington, TX
76018, United States
Hours
Reviews
4.5
1,888 reviews
5 stars
1,551
4 stars
84
3 stars
35
2 stars
31
1 star
187
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being kind, attentive, and professional, with specific mentions of service advisors like Genesis and Lori for their exceptional care.
Service Efficiency
Many reviews highlighted the quick and efficient service provided, with customers appreciating timely updates and minimal wait times.
Sales Experience
While some customers had positive experiences with sales representatives, others reported issues with transparency and unexpected fees during the purchasing process.
Finance Department
The finance department received significant criticism for poor communication and perceived deceptive practices, leading to frustration among customers.
Service Quality
Customers consistently rated the service department highly for thoroughness and quality of work, often mentioning that repairs were done right the first time.
- VJvikram joglekarNov 17, 20251.0Should have given zero but.. No speed zones mentioned in service and parking areas service advisor very very rude and dont know to talk politely with customer No loaner cars available for service more than 2 days very bad
- NGNerious GuilloryNov 13, 20255.0Great friendly, helpful people at Hilly Mazda + great professional service. My car looked great when I received it, felt nice and tight - I am sure thanks to a great Mazda mechanic, please give him/her my regards! Thanks Nerious (Nick) Guillory.
- FLFlora LopezNov 8, 20255.0I had an excellent experience with Manny the advisor. He provided me with outstanding service for my car. He went above and beyond to make sure everything was taken care of. Their staff is always so friendly , professional and very supportive to their customers needs. Manny took the time to explain everything clearly and made sure I was completely satisfied before they finished up with my car. I truly appreciate their honesty , efficiency and care- Highly recommend -them to anyone looking for Reliable, top service-Quality service!
- JFJason FisherNov 8, 20255.0They were very helpful and the ladie geniuses was escpalliy friendly and with the most caring professional business type a women could have giving me and my mom she was respectful and caring would always refer her to anyone that ever ask me about a volkswagon car
- JSJohn SullivanNov 7, 20255.0I arrived ahead of my appointment, and my car was immediately taken into a service bay, after a quick chat with my Service Advisor. A video from the Service Technician provided me a current status of my vehicle, with suggested repairs/services. Everyone at the dealership are always friendly and professional.
Frequently Asked Questions About Hiley Volkswagen of Arlington
Where is Hiley Volkswagen of Arlington located?
Hiley Volkswagen of Arlington is located at 1461 E Interstate 20, Arlington, TX 76018, USA.
What are the operating hours of Hiley Volkswagen of Arlington?
The dealership is open Monday through Saturday from 8:30 AM to 8:00 PM and closed on Sundays.
What types of vehicles does Hiley Volkswagen of Arlington offer?
They offer both new and used Volkswagen vehicles.
Does Hiley Volkswagen of Arlington provide vehicle repair and maintenance services?
Yes, they offer auto parts, repair services, and oil changes for Volkswagen vehicles.
How can I contact Hiley Volkswagen of Arlington for inquiries or service appointments?
You can call them at +1 817-575-6000 or visit their website at https://www.hileyvw.com/ to schedule a service or test drive.
What financing options are available at Hiley Volkswagen of Arlington?
The dealership offers auto financing options to assist customers in purchasing vehicles.
Are there other car dealerships near Hiley Volkswagen of Arlington?
Yes, nearby dealerships include Vanguard Kia of Arlington, Hiley Mazda of Arlington, and Classic Chrysler Dodge Jeep Ram Fiat of Arlington, offering a variety of automotive options.
Where can I find automotive repair services near Hiley Volkswagen of Arlington?
Nearby automotive repair services are available at Hiley Mazda of Arlington, Don Davis Service Center, and Galaxy 8 Car Detailing.
Are there dining options close to Hiley Volkswagen of Arlington for customers?
Yes, customers can visit nearby restaurants such as Saltgrass Steakhouse, El Tako y Mas, and Subway when visiting the dealership.
Is there a convenient place for vehicle detailing near Hiley Volkswagen of Arlington?
Galaxy 8 Car Detailing, offering car wash and auto detailing services, is located near the dealership.