Mixed reviews on customer service; some praised staff for being friendly and knowledgeable, while others reported poor communication and lack of accountability.
Sales Experience
Many customers had positive experiences with the sales team, highlighting their knowledge and helpfulness, but some felt pressured or misled during the buying process.
Service Quality
Service department received criticism for high prices and unresolved issues, with several customers expressing dissatisfaction with repairs and service turnaround times.
Product Quality
Concerns raised about the quality of vehicles sold, with multiple reports of issues shortly after purchase, leading to frustration among buyers.
Overall Reputation
The business has a divided reputation, with some customers recommending it for sales and service, while others warn against potential issues and lack of transparency.
DK
Dennis Kleindl
5 days ago
1.0
Low level staff, minimal product knowledge, little too no care for customers after purchase is made. Wouldn't do business with them again.
AS
Aaron Skinner
Nov 6, 2025
5.0
Great group of guys, I worked with one of the owners to buy a trailer for a venture of mine. They were very helpful, able to answer questions and made a very fair deal. No pressure and a nice clean well organized store. Would recommend them for your trailer and powersport needs! Thanks!!!
JJ
Jason
Nov 2, 2025
5.0
I’ve been buying a new sxs every year since 2014. Hands down the best sales experience to date. Thanks fellas. In a 26 Cfmoto highland now.
DA
Derek Arment
Oct 30, 2025
1.0
I wish I could give this business zero stars. I purchased two new UTVs for my company through Empire Motorsports, added accessories, and had great experiences with their sales, service, and parts departments. Based on that positive relationship, I decided to bring my 2006 GSXR 1000 to them for a fuel issue — something I would normally handle myself.
Initially, they replaced the fuel pump but informed me the issue remained. I reminded them that the fuel regulator also needed to be replaced, which extended the time my bike was in their shop. This was a fully restored bike — recently fitted with custom-painted plastics, new tires, chain, wheels, electronics, and a fresh dyno tune.
Unfortunately, while in their care, my motorcycle was damaged. It appeared someone had taken it for a test ride or a joyride and laid it down, causing significant damage to the left side including the rear plastics and frame slider. When I asked management to review their security footage and explain what happened, I received no resolution. Weeks later, they instead placed blame on me and provided no evidence that the footage had even been reviewed.
The lack of accountability and follow-up was extremely disappointing. I invested significant time and money into that bike, and now it sits in a corner, unrideable, as a reminder of this experience. I had hoped for honesty and professionalism — even a simple acknowledgment or effort to make it right — but received neither.
Because of this, I will no longer do business with Empire Motorsports, nor will the companies I work for or work with. All I ever asked for was transparency and responsibility, but that was not provided.
SR
Shane Roy
Aug 31, 2025
5.0
Great bunch of guys! They know there products and are good at what they do. Highly recommend to go there for your mower needs. Great service pleasure doing business you.
Frequently Asked Questions About Empire Motorsports
What products does Empire Motorsports offer?
Empire Motorsports offers ATVs, Motorcycles, Side-By-Sides, Mowers, Trailers, and Attachments in Sioux Falls, SD.
What are the typical business hours for Empire Motorsports?
Empire Motorsports is open Tuesday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and is closed on Mondays and Sundays.
Does Empire Motorsports provide in-store pickup services?
Yes, Empire Motorsports offers in-store pickup as a delivery service option.
Which payment methods are accepted at Empire Motorsports?
Empire Motorsports accepts American Express, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Is Empire Motorsports accessible for customers with disabilities?
Yes, the facility has wheelchair-accessible entrances, parking, seating, and restrooms.
Where is Empire Motorsports located?
Empire Motorsports is located at 3500 N Cliff Ave #100, Sioux Falls, SD 57104, USA.
What brands can I find at Empire Motorsports?
They carry brands such as Bad Boy Mowers, Stark, KTM, CF Moto, Suzuki, Bravo, Sport Haven, Iron Bull, Maxx D, Raw Maxx, Legend, Kayo, and H&W.
Are there any parks near Empire Motorsports where I can enjoy outdoor activities?
Yes, Tuthill Park is nearby and offers parks and sports and recreation venues, perfect to visit before or after your trip to Empire Motorsports.
Are there convenient dining options near Empire Motorsports?
Yes, Subway and Hunt Brothers Pizza are nearby, ideal for a quick meal before or after visiting Empire Motorsports.
Where can I refuel or pick up supplies near Empire Motorsports?
Customers can visit nearby locations like Cenex gas station, Tractor Supply Co. for hardware and outdoor gear, and OneStop convenience store while in the area.