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Looking to buy a new GMC or Buick from a reliable local dealership? Stop by Granite Buick GMC! Our Buick and GMC dealership in Rapid City, SD, has a great selection of new and pre-owned vehicles for sale, as well as GM service experts who are here to assist you. When you’re looking for a new GMC truck or Buick SUV in the Black Hills, don’t hesitate to give us a call and see what we have available for you!
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
810 reviews
5 stars
671
4 stars
38
3 stars
18
2 stars
15
1 star
68
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Many customers praised the sales staff for being friendly, knowledgeable, and accommodating, with several specific mentions of individual salespeople who provided excellent service.
Service Department
The service department received high marks for being professional, efficient, and helpful, with multiple customers highlighting positive experiences during repairs and maintenance.
Communication Issues
Several reviews pointed out poor communication, particularly regarding follow-ups and service timelines, leading to frustration among customers.
Sales Practices
There were complaints about high-pressure sales tactics and lack of transparency in the sales process, with some customers feeling misled about vehicle conditions and financing.
Customer Care
While many customers appreciated the friendly atmosphere, there were notable concerns about the dealership's responsiveness to issues post-sale, particularly regarding warranty and repair matters.
- TCTerrie Crawford Crawford1 day ago3.0Very nice atmosphere, very friendly staff. Fairly quick easy process. My only complaint was the salesman had “quoted “ us a deal at 20,000. I then text him later that evening saying we would take the deal. I go to pay for the car, the next afternoon , I asked him if his manager was okay with the 20,000 offer, he said I don’t know I haven’t asked him yet! So now the manager comes in and tells me no way they can let it go for this price. I am a person of my word, I still bought the car, however I paid 20,895 😳 Make sure the manager has “Approved “ the price before you tell them you will buy it!
- JDJeremy Delaney2 days ago5.0Great experience! These guys were kind and helpful! Made the buying process very easy and non-stressful! I can’t thank them enough! Thank you Gabe, Jason and Cole!
- ACAlexis Crooks3 days ago1.0garbage company. i’ve been in a rut tryin to buy a car as mine was damaged. saw there was a car here that i could afford. interested in a Hyundai and they gave me a quote for an Equinox. told the salesman we were coming to look at the Hyundai, and they sold it out from under. didn’t even notify myself or my dad. do not recommend this place. dishonest people.
- RMRyan Maxon3 days ago5.0Mitch was great choice to for my salesman he is very knowledgeable on all things. I would definitely recommend him to my friends, family, and really anyone.
- JOJoshua Osterbur4 days ago5.0Calab was efficient and helped find a vechile that fit our needs quickly, and gave us options without pushing us to buy. The managers made the paperwork quick. It was an excellent experience.
Frequently Asked Questions About Granite Buick GMC
Where is Granite Buick GMC located?
Granite Buick GMC is located at 2454 East Mall Drive, Rapid City, SD 57701, United States.
What types of vehicles does Granite Buick GMC sell?
Granite Buick GMC offers a great selection of new and pre-owned Buick and GMC vehicles, including trucks and SUVs.
What are the business hours for Granite Buick GMC?
Granite Buick GMC is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sunday.
Does Granite Buick GMC offer vehicle repair and maintenance services?
Yes, Granite Buick GMC has GM service experts who provide repair and maintenance services, including oil changes.
Is Granite Buick GMC accessible for customers using wheelchairs?
Yes, Granite Buick GMC has wheelchair accessible seating and wheelchair accessible restrooms.
What payment methods does Granite Buick GMC accept?
Granite Buick GMC accepts payments by check, debit card, credit card, and mobile NFC payments.
Does Granite Buick GMC have parking available?
Yes, Granite Buick GMC offers free onsite parking as well as free street and lot parking.
Are appointments required for services at Granite Buick GMC?
No, appointments are not required to visit Granite Buick GMC for shopping or service needs.
Are there any nearby automotive service options close to Granite Buick GMC?
Yes, nearby automotive services include Granite Automotive, Denny Menholt Collision Center, Quick Lane for tire and oil changes, and Independent Truck Repair.
What nearby attractions can I visit when I come to Granite Buick GMC?
You can visit Wind Cave National Park, a famous national park and cave, located near Granite Buick GMC, perfect for sightseeing before or after your visit.