Business Details
About
Ford Dealer
At Herlong Ford, we prioritize your needs from the moment you step into our showroom. Whether you're interested in a new Ford truck or something from our used Ford inventory, our dedicated sales team works to match you with a vehicle that fits your lifestyle and preferences.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.4
780 reviews
5 stars
595
4 stars
64
3 stars
20
2 stars
21
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, particularly highlighting salespeople like Kim Herring and Richard White for their exceptional service.
Sales Experience
Several reviews noted a positive car-buying experience with no pressure tactics, straightforward pricing, and efficient processes.
Service Department Issues
Customers expressed frustration with the service department, citing long wait times, unresolved issues, and poor communication regarding repairs.
Product Quality Concerns
Multiple reviews mentioned issues with vehicles purchased, including defects and inadequate inspections prior to sale.
Mixed Experiences
While many customers had positive experiences, some reported dissatisfaction with pricing practices and perceived dishonesty regarding vehicle conditions.
- AHAndrew HughesNov 15, 20255.0Kim Herring took such great care of us and was an incredible representative of the Herlong Team! Thanks to Herlong for being different and not making us feel ‘sold to’… it is hard to overstate how refreshing that is at auto dealerships! When the time is right, we will give Herlong the first look next time!
- CWChris WarrinerNov 10, 20255.0Herlong Ford was so helpful. They walked me through the lot to show me the trucks that they had on the lot that fell with in my requirements. They talked with me and answered all my questions pre-purchase and were very helpful during the actual purchase would were them highly.
- CTChad TumblinNov 5, 20255.0Great experience. Drove 2 hours to purchase truck and will do it again!
- SSS StewartOct 28, 20255.0Richard from Sales and the folks from the warranty/finance department were incredibly knowledgeable and kind. We thoroughly enjoyed working with them and would not hesitate to refer our friends and family there. I will definitely be buying my next car there as well.
- DCDonna CrawfordOct 20, 20251.0Update- Still haven’t heard from anybody about fixing my car. I’m paying for a warranty I can’t use and no one is trying to do anything. This has been months now I bought my 2021 Ford bronco sport two years ago. I have never been able to use my windshield wiper fluid because it leaks out of the front camera which I have had replaced six times and it’s still broken. They call me and tell me my car is ready. I go pick it up and the part is still broke the last time they said that it might be the water pump and supposedly they were going to replace that but it’s Still broke. I have called Multiple times to see what Their plan was and they say they’ll call me back and never do. So for two years, I have not been able to clean my windshield going down the If I need to. Obviously this is a defective part or there’s something else going on and they don’t know what it is, Or there’s nothing they can do and they won’t make it right. I just don’t understand how a company as big as Ford can’t make this right. If they can’t fix the part, then let me trade and not be upside down and a vehicle that you sold me that was defective. My car has been in the shop so many times. I waited a year for two parts for my brakes that came defective when I bought the car. It’s just crazy that I’ve had to take so much time of my life and the gas to Get there And pull up and my car is not fixed after they called me and said your Your car is ready. Accompany this Big should be standing behind their product and a customer should not have to go through this for this long and get the runaround as well. My time is not being valued. Nobody is trying to solve this problem and help me. Very dissatisfied with Ford.Writing this in hopes to get something done so I can move on.
Frequently Asked Questions About Herlong Ford, Inc.
What types of vehicles does Herlong Ford, Inc. offer?
Herlong Ford, Inc. offers new Ford trucks and a selection of used Ford vehicles to fit various lifestyles and preferences.
Where is Herlong Ford, Inc. located?
Herlong Ford, Inc. is located at 775 Augusta Road, Edgefield, SC 29824, United States.
What are the operating hours of Herlong Ford, Inc.?
Herlong Ford, Inc. is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and is closed on Sundays.
How can I contact Herlong Ford, Inc.?
You can contact Herlong Ford, Inc. by calling +1 803-875-0866.
Does Herlong Ford, Inc. accept debit card payments?
Yes, Herlong Ford, Inc. accepts debit card payments along with other payment methods.
Does Herlong Ford, Inc. provide oil change services?
Yes, oil change services are available at Herlong Ford, Inc.
Which nearby places can I visit for dining options near Herlong Ford, Inc.?
Nearby dining options include Huddle House, No 1 China Restaurant, Pizza Hut, La Fogata Mexican Restaurant, El Guerrero Mexican Restaurant, and McDonald's, offering a variety of cuisines and dining experiences.
Are there other car dealers near Herlong Ford, Inc.?
Yes, other car dealerships nearby include Yonce Ford Inc and U-Ride, which also provide automotive parts, accessories, and repair services.
Where can I find nearby gas stations or convenience stores around Herlong Ford, Inc.?
Gas stations and convenience stores near Herlong Ford, Inc. include Dodge's, BP, and Shell, where you can refuel and grab essentials.
What is a nearby accommodation option if I need to stay close to Herlong Ford, Inc.?
Rick's House is a nearby hotel and motel providing accommodation near Herlong Ford, Inc.