Business Details
About
Towing Service Station
Grasso's Towing provides light-duty and medium-duty towing, motorcycle towing, vehicle transport, and roadside assistance. Based in Providence & serving all of Rhode Island, Connecticut, and Massachusetts.
Location
Hours
Reviews
4.7
768 reviews
5 stars
710
4 stars10
3 stars2
2 stars2
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and professional demeanor of the staff, particularly highlighting the exceptional service provided by drivers like Jose and Hector.
Response Time
Many reviews noted the quick arrival times of the towing service, often exceeding customer expectations.
Professionalism
The drivers were frequently described as professional and courteous, with several customers mentioning their careful handling of vehicles.
Empathy and Support
Customers appreciated the empathetic approach of the staff, especially during stressful situations, with specific mentions of Kelly and Jose providing guidance and support.
Overall Experience
The majority of reviews reflected a positive overall experience, with many customers expressing a willingness to recommend Grasso's Towing to others.
- THTshaaj Her4 days ago5.0Car broke down at the postal office and decided to do the routine Google search for tow services. After a couple of calls asking for estimates, I almost gave up hope on humanity. People were trying to charge me over $275+ to tow my car less than 2 miles to the auto shop. Luckily I found Grasso's. Dispatch was extremely nice and understanding. When I asked for the price, I was expecting another ridiculous price but it was little over $100 which i was more than happy to hear. I waited about 15 minutes and they sent out Jose to pick up me and my car. This guy is legit one of those people you only see in the movies. He's happy, he's helpful, and he's hardworking. There aren't many people like this doing their jobs and I am so glad he was my transporter. He took me to the auto shop and made sure I was all set before he took off. I was having a rough day at work. Then my car wouldn't start after running errands. But I swear, this led me to Grasso's and they were the light of my day. Thank you so much for everything. Personal big THANK YOU VERY MUCH to Jose for being there and being positive when I was near boiling point. I truly believe this was God's sign of showing me there are still good people out there and just because you're having a bad day, you shouldn't just get upset and think everything is bad. Thank you from the bottom of my heart. A+ service and highly recommended
- DSDavid SilvaNov 16, 20255.0This Company is awesome. Spoke with dispatcher who was very pleasant and helpful. Was quoted 25 minutes driver showed up in 20 minutes. Jose was the driver and he is very friendly with a great attitude towards the work he does. Thank you for the assistance and I will refer you to others. As well as using you in the future.
- ZGZyriece GomesNov 10, 20255.0These people are amazing!!! Alex instantly made me, feel safe and comfortable as I exited the vehicle to get towed, the dispatch lady was very nice and made me feel a lot better changed my mood within seconds of speaking with her. Truly a great team and thank them for all the help!
- JJJoshNov 5, 20255.0I have a lowered 2020 BMW M340i which is a challenge for most people to tow as I was told they could not tow it without damaging the bumper because it was lowered and they did not want to be held responsible for any liability or damage. This is what I was told by atleast 15 towing company’s. When I called luxary car transportation company’s that I knew were capable of towing a car like mine they told me they do not specialize in towing but recommended to me Grasso’s. Upon looking at the website I saw cars similar to mine being towed and contact with them, specifically Kelly was quick, easy, and amazing. They had someone over to me in just 30 minutes which was extremely amazing especially since I was 45+ minutes away from where they are located. This was also great since triple A took 8+ hours to send multiple trucks out all to tell me they couldn’t move my car by the end of the interactions. Alex who was the driver seemed extremely confident in his ability to tow my car which I can now see why. He was able to move my car in minutes perfectly angling the car to get on the truck without even scraping the bottom, which I constantly do by my self just going over bumps. I was genuinely impressed by his experience and capability’s handing my car. As long as I am in Rhode Island Grassos will be my first call going forwards.
- DHDean HNov 3, 20255.0I hit a pothole while going to a show in Providence new cars these days don’t have spare tires apparently so we had to have the car towed to a repair shop Kelly the dispatcher was amazing super friendly sent us updates and texts let us know when our driver was gonna get there. They even accommodated us to meet right after the show ended Jesus the tow guy was super friendly, amazing and accommodating Grasso towing made this experience as good as it can be considering if I ever need anyone in that area again, they would definitely be The company I call and so should you
Frequently Asked Questions About Grasso's Towing
What should I do to prepare for my service?
To prepare for our towing service, ensure your vehicle is accessible and that you have your keys, identification, and insurance information readily available. If possible, remove any valuable personal items from the vehicle. Please be prepared to provide us with the exact location of your vehicle and a brief description of the issue you're experiencing.
Do you offer any guarantees for your work?
At Grasso's Towing, we stand behind the quality of our services. We guarantee safe and professional handling of your vehicle during the towing process. If you experience any issues related to our service, please contact us immediately, and we will address your concerns promptly and effectively.
What services does Grasso's Towing offer?
Grasso's Towing provides a comprehensive range of towing and roadside assistance services across Rhode Island, Massachusetts, and Connecticut. Our services include light and heavy-duty towing, emergency roadside assistance, accident recovery, flatbed towing, and long-distance towing. We also offer fuel delivery, jump-starts, tire changes, and lockout services to help you get back on the road quickly and safely.
What should I do to prepare for my towing service with Grasso's Towing?
Ensure your vehicle is accessible and have your keys, ID, and insurance information ready. Remove personal valuables if possible, and provide the exact vehicle location and a brief issue description.
Does Grasso's Towing offer any guarantees for their work?
Yes, Grasso's Towing guarantees safe and professional handling of your vehicle during towing. Contact them immediately if any issues arise related to their service.
What types of services does Grasso's Towing provide?
They offer light and medium-duty towing, motorcycle towing, vehicle transport, roadside assistance including fuel delivery, jump-starts, tire changes, lockout services, accident recovery, flatbed towing, long-distance towing, and winch-out services.
Where is Grasso's Towing located?
They are located at 116 Hartford Ave, Providence, RI 02909, United States.
What are the operating hours of Grasso's Towing?
They are open Monday to Friday from 5:00 AM to midnight, and Saturday to Sunday from 6:00 AM to midnight. Emergency towing and roadside assistance are also available.
Which payment methods does Grasso's Towing accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
In which areas does Grasso's Towing provide service?
They serve all of Rhode Island, Massachusetts, and Connecticut.
How can nearby places assist customers visiting Grasso's Towing?
Nearby places like Wallys Tire Shop and Westminister Auto Body offer additional automotive repair services, which can be convenient for customers needing quick fixes after towing services.
Are there places nearby Grasso's Towing where customers can dine before or after their visit?
Yes, customers can visit Burger King for fast food or Gee Gee's Southern Cuisine for Southern-style meals, both located near Grasso's Towing.
What other nearby services might be helpful for Grasso's Towing customers?
Nearby services like United States Postal Service and Montesino Translation can assist customers with shipping needs and translation or interpretation services.