Business Details
About
Tire ShopAuto Repair ShopBrake ShopAuto Air Conditioning Service
BTS Tire & Service offers tires, wheels, and automotive services in Pawtucket and the East Side of Providence, RI.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.6
338 reviews
5 stars
278
4 stars
26
3 stars
7
2 stars3
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, helpful, and professional staff, highlighting their willingness to accommodate and communicate effectively.
Quality of Work
Overall, customers reported satisfaction with the quality of repairs and services, noting that work was completed efficiently and reliably.
Honesty and Transparency
Several reviews emphasized the honesty of the business, with customers appreciating that they were not upsold unnecessary services and received clear explanations of repairs needed.
Speed of Service
Customers frequently mentioned quick turnaround times for services, with many expressing satisfaction with how promptly their vehicles were serviced.
Pricing
While many found the prices fair and reasonable, some customers expressed concerns about being overcharged for certain services, indicating a need for clearer pricing communication.
- TJTimothy JewettNov 13, 20255.0Andrew and Heinrich were both tremendously helpful. They made drop off/pick up and scheduling a breeze. They are both very knowledgeable and went over many details of my tire change and my faulty heater. Both extremely friendly and personable. The repairs were top notch. I have been coming here for almost 2 years and they are experts at their craft. They provide high quality service at a reasonable price. Also, I highly recommend the Continental True Contact Tour 54 tires, they are so quiet and all season as well.
- MPm podzonOct 17, 20251.0Had an alignment done, I specifically asked to ensure the control arms were torqued to specs. A few days later, I get death wobble on the highway. When I got home I checked the suspension parts and noticed the driver side upper control arm, the nut was missing from the bolt and the bushing slid out about halfway. Not Good very disappointed. This shows a total lack of faith and most importantly Safety! The only reason I am giving a 1 star is I thought they were nice.
- VFVanessa FerreiraSep 4, 20254.0Very pleasant staff.
- SPStella PiaseckiAug 25, 20255.0BTS is amazing and I highly recommend you take your car here! They are always speedy, knowledgeable, and do a great job! Thank you BTS for all that you do!
- DRDan RipleyAug 21, 20255.0Honest and friendly
Frequently Asked Questions About BTS Tire & Service Store
Is there a warranty on the tires you sell?
BTS Tire & Service Store provides Nationwide warranties that are available up to 24 months on all products and services.
Are your technicians certified?
Yes! Our technicians are ASE certified.
Do you do Rhode Island state safety inspections?
Yes, we do!
Do you offer financing?
Yes! We offer Goodyear Credit Card, Continental/Synchrony Credit Card, ACIMA Leasing, and others.
What types of tires does BTS Tire & Service Store offer?
BTS Tire & Service Store offers car, truck, and SUV tires from multiple brands including Goodyear, Michelin, and Pirelli.
Are the technicians at BTS Tire & Service Store certified?
Yes, all technicians at BTS Tire & Service Store are ASE certified.
Does BTS Tire & Service Store conduct Rhode Island state safety inspections?
Yes, BTS Tire & Service Store performs Rhode Island state safety inspections.
What financing options does BTS Tire & Service Store provide?
They offer financing through Goodyear Credit Card, Continental/Synchrony Credit Card, ACIMA Leasing, and others.
What are the typical business hours for BTS Tire & Service Store?
BTS Tire & Service Store is open Monday through Friday from 7:30 AM to 5:00 PM and closed on Saturdays and Sundays.
Does BTS Tire & Service Store provide a warranty on their tires?
Yes, they offer nationwide warranties up to 24 months on all products and services.
How can I contact BTS Tire & Service Store for inquiries or appointments?
You can call their main phone at +1 401-394-3041 or email info@btstire.com.
What nearby places could I visit before or after my appointment at BTS Tire & Service Store?
Nearby you can visit My Daddy's Pizza & Grille for a meal, or check out Jordan's Jungle if you enjoy flowers and gardening.
Are there any healthcare providers near BTS Tire & Service Store?
Yes, several healthcare providers like Beth Peterson (orthopedist) and Procare Physical Therapy are nearby, useful if you need medical consultations before or after your visit.
Is there convenient vehicle rental or transportation available near BTS Tire & Service Store?
Yes, U-Haul Neighborhood Dealer is nearby for truck rentals, which may help if you require moving assistance.