We Rent Cars &Trucks

Reviews

• BH

  barb h

  Dec 28, 2022
  5.0
  I get my oil changes done here and have rented a moving truck on occasion here as well. Every time I come here the owner and staff have always been so friendly and the service has always been quick so you can continue with your day. Prices are great and I love that I don’t need an appointment for an oil change! Highly recommend!
• CM

  Claire McPherson

  Mar 1, 2019
  5.0
  Love this place. An honest and genuine business that I come to for an extremely affordable oil change. Support local!
• KK

  K A (Steel City Kyxx)

  Jan 28, 2018
  3.0
  Have utilized rental trucks multiple times with little hassle. The old weekend girl (Heather?) was always pleasant to work with and made sure all was communicated in an easily understood manner. The last time we rented a vehicle, there was confusion with the length of the storage area plus the length of the rental. Had to rent a different truck to finish the move which was poor management on their part. Things happen but the clear decline in comprehensive service is too blatant to ignore.
• JR

  Jennifer O' Really

  Oct 18, 2017
  3.0
  UPDATE: One Bad Apple doesn't completely spoil the barrel, however, it almost does. I have rented from We Rent Cars and Trucks on multiple occasions because they have well-maintained vehicles at highly competitive prices. On multiple occasions I have encountered a man who works there who simply doesn't understand customer service and basic professional conduct. He has been extremely unfriendly and very unhelpful to me, and I have observed other customers experiencing similar interactions with him. When I was there the last time, I explained to him that I would like to change the card on which the charges were placed and he responded in a very negative and angry way. He said to me at 7:53 a.m., "Well you're going to have to wait until 8am when Lisa gets here." I replied to him by saying that there was no need for rudeness and poor treatment of a customer who simply wants to pay a different way, and that waiting 7 minutes would be no problem at all. My comment was met with anger and a great deal of eye-rolling. This business may rent cars and trucks but they must also provide customer service in the process of doing so. Except for Lisa, who is very friendly unprofessional, most the other employees with whom I have interacted here have been less than accommodating and conduct themselves seemingly without any manners, most of all the Male employee references earlier. I wish I could understand what goes through the mind of a rude employee in 2020 when anyone can post reviews about their experiences, thus mirroring the truth and asserting accountability into the equation. I will figure out the name of this employee and post an update soon. Ironically, one of the male employees helped me retrieve my box cutter which I had dropped in a crevice of the cargo van I had rented. He tried with several tools, but in the end the 12" vice grip pliers I provided did the trick. Strange how one or two of employees will go the extra mile for you here, and the rest of them seem to be total grouches, one much more so than the rest. FROM 2 YEARS AGO: My experience involved an interaction on the phone. The rep said that no amount of money was sufficient for renting a car without a credit card. Debit cards are not accepted regardless of how much balance you have in your account. The rep even refused to consider a cash payment in excess of the total value of the car for a 48 hour rental. He wouldn't rent a $7K vehicle for $10K in cash or debit card hold. This defies logic. There is no reason to refuse an offer like this unless you just don't understand basic business. Additionally, the rep was far from courteous on the phone.

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