Hetrick's Tire & Auto Service

Reviews

• TB

  Thomas Baranski

  Nov 4, 2025
  1.0
  Dont bother to leave them a message. They wont call you back.
• BC

  Benny Charlier

  Oct 22, 2025
  3.0
  I was having a starting problem. They tested everything and weren't able to replicate the issue, but the battery and relay were fine. They suggested I replace the starter but couldn't guarantee that that was the issue, and weren't waiving the diagnostic fee, so they wanted me to pay nearly $700 for a new starter plus diagnostic. While it was there I asked them to check what was making a clunking noise. It took them three days with radio silence to text me and tell me I could take the car back. I asked them if they found the clunking problem, "oh they must have forgotten to check it, but you'll have to come back, we're booked." I wait about a month and go back, they fix the sway bar, I ask them to look at the serpentine belt. They say okay, they'll have to rerack it and take another look, because they already replaced the bar and took it down. Three more days, nothing. I text them on Friday saying I really need my car back, they say they'll put the keys in it and I can pick it up whenever. I get there, car is locked, keys aren't inside, they're closed for the weekend. Monday, I get my car back, still making belt noises. I text them, they tell me they'll have to bring it back in, but they wouldn't have an opening for a month. I wait a month, I try calling, over and over, no answer. Texting, same thing. I called for the last time with my phone and literally was ignored after two rings, so I called with my girlfriend's phone not even 30 seconds later and get an answer immediately. I got a long pause after saying who I was and then "okaaay what can we do for you?" I tell them I need my purge valve replaced, because after doing MY OWN research (not a mechanic!) I found out that was likely the starting issue. They give me a hard time about how "well we can't be sure that's the problem, and if we replace it and the light comes back on, it's not our fault and we can't do anything." They gave me a hard time about how they couldn't hear any belt noises, when the belt was making noise the same morning I drove it there. They tightened the belt and replaced the purge valve and I haven't had a starting problem or belt noise since, so I was right about the both, and they made me feel like I was insane for thinking that was the issue when I told them exactly why I thought that was the issue. "Why do you THINK that's the issue?" "Rough idling, sputtering starts, failing starts, poor gas mileage, gas smell, false starts after refeuling, and it was the reason my CEL was on." "Okay, well that could be something else." Okay then you should find that out, you're the mechanics??? They put in the repair notes "replacing valve due to customer demands." They also said I had NO OIL in my car at all. I'm sorry, I've taken it to you three times now, and you haven't once checked the oil level until now? I've put about a thousand miles on it since then, and I've had no issues, until my check engine light came back on yesterday with a P0441 code. An EVAP code again! So they replaced my valve and somehow didn't notice that there was a faulty hose, or wiring, or anything else that has to do with the EVAP system. I'm not even going to try to call and go back because they just give me such a hard time and literally WOULD NOT answer me for weeks until I called from a different number. They get 3 stars because they're inexpensive and it seems like they're super short staffed and I can empathize with that. But other than that, I don't know. Seems like they don't like me even though I've never given them a reason not to. They were suggested to me and I was told they're fast, reliable, friendly, communicative, and cheap. The only thing I got was cheap.
• SG

  Susan Garty

  Sep 30, 2025
  1.0
  My experience is HETRICKS did unnecessary work to my car and over charged me for it.. I learned my lesson to always bring a man with me when asking questions regarding repairs and estimates. I know I got ripped off because I’m an older vulnerable woman
• NH

  Nikelle Henderson

  Aug 16, 2025
  5.0
  Always have a great experience here. They explain everything in detail which I really appreciate. Went in to get the glass on my mirror fixed and he fixed it on the spot for a really great price. I moved here in 2019 and haven’t gone to another garage since
• PP

  Parker Provolone

  Aug 8, 2025
  5.0
  This was a great experience. My shock broke through my wheel well, and Carl was able to handle it in no time at all. Respectful and honest explanations throughout the entire experience. Carl also does body work, of which I could’ve opted for but unfortunately I did not have the funds for that; he completely understood and still wanted to help me out as much as he could so that I could safely drive my vehicle.

Frequently Asked Questions About Hetrick's Tire & Auto Service