Gary's Auto Body, Inc

Reviews

• JF

  Jamie Frew

  Oct 28, 2023
  1.0
  Took our car to have the front grill replaced on our car after someone backed into us. They clear coated our windshield. Went back the next day and was told they would take care of it. Then they say they aren’t taking care of it, that we need a new windshield. And if we wanted them to replace the windshield we could sue them. My family has known Gary for years and this isn’t how he used to run this business. Don’t take your car here.
• LL

  Leroy Longenecker

  Mar 2, 2020
  3.0
  Om.k o
• DH

  Dustin Hull

  Jul 3, 2019
  4.0
  Update 15July2019. Upgraded from 2 - 4 stars. They were very understanding and still easy to work with. It is apparent they really do strive to do great work, and their repair was the epitome of their dedication to happy customers. They are definitely worthy of your business. Customer service is good, line-x is nice, but the messed up my truck's accessories 3 different times. Scheduled line-x for my 2018 Sierra and told them I had a tool box in the bed of my truck, explaining it was a bed box that covered the whole bed of the truck. They informed me it would be no big deal. I show up to the appointment last year (I waited so long to give ample opportunity to make a good impression) and was informed they were not aware of the size and scope of removing the box may be but will try anyway. I provided then with the manufacturer's instructions on installing the box and they said they will give it a try. An hour later they said they were unable to remove the box without lots of extra time added to the bill. They gave me the option of paying $65 an hour to remove it and the can try to do it at the end of the day (because they had other appointments to get to) or they can put it back together and I could reschedule with them to remove the box or bring it back having removed it myself. I chose to bring it back after I removed it. I get home and notice it does not sit flat anymore, then, upon closer examination, found the bolts were loose, cross threaded, and son bindings stripped out. I called back and the agreed to repair the damages. After having the damages repaired (they tightened the bolts, but the box still wouldn't sit flat anymore) I took them at their word they fixed everything correctly... Which they did not. They used power tools which was warned against in the instructions they were to reference because of the high potential to cross thread and strip out the mounting hardware, which is exactly what happened. I had to tighten more nuts that were left loose the second time myself, and was determined not to return. After about a year I decided to give them one final try... Again very disappointed. I removed the box myself and found the way they 'fixed' my cross threaded bolts was by removing the bad ones and replacing them with ones that are hidden elsewhere leaving the box incomplete. It took me about 35 mins to remove the box myself, not the hour or two they were taking ( it's 12 bolts, 4 nuts, and two axle bolts). I took a deep breath, said I will install it Correctly when it's done, and took the truck in for the appointment. Everything seemed to go well. They we're courteous, professional, and did a fantastic job... Until I just went to install my tie-down brackets. These go in oval slots that are covered with a plastic/rubber plug that you pop out to use, then reinstall when not in use. They covered these plugs with line-x rendering them immovable and leaving me unable to use my tie-down eyes. I called asking why they did that and was told that's what they do unless specifically told by the customer not to do it. I, being unaware of this practice, was unable to tell them not to cover these holes which I believe are important for the accessories that use them. They said they would have someone cut them out, but it won't be for 2 weeks, making my moving next week rather tricky as I now need to find another way to secure my items. So, I have given them three opportunities to do well and leave me feeling my money was well spent, and three times they returned my truck with the truck or accessories less useful than they were prior to their service. They do make it look nice though.
• BY

  Brad Yeagle

  Dec 25, 2018
  5.0
  Family owned company that treat their customers like family. I've had my car here many times for different reasons, tires, oil changes and of course auto body repairs. If you're not happy about a repair, they'll make it right! A+ customer service and satisfaction!
• PH

  Patti H

  Mar 8, 2018
  5.0
  Great work.

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