Business Details
About
Volkswagen Dealer
Location
Reviews
4.7
266 reviews
5 stars
236
4 stars
13
3 stars2
2 stars3
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional staff, highlighting a low-pressure sales environment.
Sales Experience
Many reviews noted a smooth and easy car buying process, with several customers mentioning specific salespeople who provided excellent service.
Service Department
The service department received positive feedback for quick, thorough, and courteous service, although there were a few isolated complaints about specific experiences.
Communication
Customers appreciated the clear and timely communication throughout the buying and service processes.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences at J. Bertolet Volkswagen, often returning for multiple purchases.
- APAlexa PaolettiDec 11, 20255.0Awesome service! We are on a cross country trip to Phoenix, AZ and had some issues pop up with our VW and J. Bertolet Volkswagen took us in graciously and helped up last minute. Really appreciate the help! So far so good and we are almost out of VA!
- M5MP 5Nov 11, 20255.0Austin is a top notch car salesman. For anyone that’s looking for an honest car buying experience, look no further. I traveled 50+ miles to J Bertolet because they earned my business through email and phone call negotiations. No tricks, no gimmicks. I got the car I wanted at a price that was fair. Ask for Austin!
- STSpeeding TicketSep 20, 20255.0Austin and J. Bertolet team are fantastic! We recently purchased our CPO Volkswagen from them and it was the easiest car purchasing experience I have experienced. Since I am two hours from the dealer, all business was handled through phone or email and when we arrived, all documents were ready to sign for a quick delivery. Austin was helpful, professional and friendly. I look forward to doing future business with them!
- RBRandy BoyerAug 22, 20255.0The staff are very courteous and respectful. I highly recommend the VW brand and J. Bertolet!
- DDDanielleJul 31, 20255.0The wonderful team at Bertolet made it possible for us to continue our cross-country roadtrip! They fit us in on short notice when our AC failed. Friendly, fast, and expert service. Highly recommended!