Many customers reported poor customer service, including unprofessional behavior from staff and lack of communication regarding tow times.
Timeliness
Numerous reviews highlighted significant delays in service, with some customers waiting several hours for a tow that never arrived.
Professionalism
While some drivers were praised for their professionalism and helpfulness, others were criticized for rude behavior and lack of respect towards customers.
Billing Issues
Several customers expressed dissatisfaction with billing practices, citing unexpected charges and confusion over fees.
Mixed Experiences
While some customers had positive experiences with specific drivers, the overall sentiment was negative, with many advising against using the service.
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Allison Denlinger
Dec 30, 2025
1.0
We accidentally parked in a lot and got towed. When we returned with 3 young children, we called Lehmans and they refused to get us the vehicle until the next day and demanded 345 cash. What a horrible business. Have some mercy on people especially with a baby who need to get home. Absolute thieves. 😩
Also I have contacted the Attorney Generals Office. They do not follow lawful towing procedures in the state of PA and will be held accountable.
AL
Amanda “BabyGirl” Lauver
Dec 21, 2025
1.0
Very shady people and watch where you park at the mechanicsburg Walmart because they are quick to tow
NP
Nakisha Petro
Dec 7, 2025
5.0
A Time to was Had .. Hope you made it out the parking lot .. Although I hope you never see my car again .. Y'all were great 👍
RD
Richard Deck
Dec 7, 2025
1.0
Predatory Shady business. Threatened to illegally hold our vehicle after forcing us to wait nearly an hour during their business hours when nobody was around. "Cash Only" which is against PA law. You're better off pushing your car than having them tow it.
EE
Emma
Nov 22, 2025
1.0
Shady business. Parked in the empty lot next to the sheetz on Union deposit to use the ATM not 2 minutes inside and I come out to a man under my car saying since I was inside long enough for him to hook my car up it was 150 for him to get it off there or more if he took it to the shop. Would only take cash and didn’t give a receipt they just unhooked the car and left. They are definitely just watching that lot looking to take advantage of sheetz being overcrowded.