NAPA Autopro-Upper James Autopro

Reviews

• NM

  Nicky Merigold

  Nov 14, 2025
  5.0
  Took my car in for tires and oil change unfortunately they found I had all my struts and springs broken. They got me a rental fixed my car by 4pm and had me on my way. They truly went out of the way to help me I appreciate everything they did and do and will continue to keep going there for all my car care needs thank you upper James napa auto pro you guys rock
• SJ

  Sujith James

  Nov 14, 2025
  5.0
  I recently had my vehicle serviced here, and the experience was outstanding. The team did a very good job—professional, fast, and thorough. They explained everything clearly, completed the work on time, and the results were excellent. My car runs smoother than ever! Highly recommended for anyone looking for reliable and quality automobile repair.
• TD

  Tim Dietrich

  Oct 31, 2025
  5.0
  Upper James Autopro are masters in both automotive repair and customer service. Everyone I deal with there goes above and beyond what is already top notch service. Their prices are fair, they arrange pick up and drop off rides for you… I tell everyone I see who wants to know where to get their vehicle serviced that this is the place to go.
• BO

  Ben Oliver

  Oct 8, 2025
  5.0
  Very reasonably priced annual inspection, friendly staff. Mechanic explained a couple things to keep an eye on for next years inspection so I can address them before something minor turns into something major, with no sales pressure. Also, provided complimentary uber home and back to the shop, which was unexpected but very much appreciated. I will return for all my future inspections and will highly recommend these guys to any of my friends or customers looking for an honest, reputable repair shop and MTO inspection station. Oh and they offer 3 year / 60,000km warranty on their parts and labor 😮
• MA

  mashira anamika

  Oct 2, 2025
  5.0
  I have so many good things to say! The staff here have really went above and beyond for me. I like their process of sending you an overview with pictures and then discussing the findings before invoicing you. I kept Jacob on the phone for 1 hour to answer all my questions and he was very polite and friendly and didn’t show an ounce of being annoyed! He explained everything well also. The staff even discussed my engine code issue with Benz directly. They also did me a solid and booked an appointment for me with Benz Burlington because Napa Autopro told me my issue should be covered by Benz warranty which it was and the manager (Sierra) told me I could call her if Benz gave me any trouble. They didn’t gauge me or charge me for a simple scanning of the diagnosis code on my car when the engine light was on. They always ask if I need a ride/shuttle anywhere when I’m having my car checked out by them. When Benz told me my car has ‘x’ issue, Jacob explained it was safe to drive and offered to confirm and check it out with them at Napa AutoPro. They fit me in rather quickly as well. I really feel these people have looked out for me, are honest and go the extra mile. I am impressed by their professionalism and I also love that the manager is a young female because it made me more comfortable as a female who doesn’t know a lot about cars myself although the male staff I dealt with (Jacob predominantly) were absolutely great, kind, welcoming and seemed very knowledgeable! I also wanted to mention how easy they are to contact. I’ve called plenty and Jacob always picked up my call very quickly. They’ve earned a long time customer! Thank you for everything!

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