Club Car Wash

Reviews

• LS

  Logan Shimmer

  Jan 6, 2026
  1.0
  I’ve gone to Club Car Wash multiple times, and until today, it was mostly fine, not great, but predictable. My vehicle almost always requires two passes because of a rear overhang that simply doesn’t get cleaned the first time. This has never been an issue before. I’m upfront about it every visit and even tell the cashier in advance that I’ll likely go through twice. No problems. Ever. Today was different. After my first pass, I re-entered for the second, again, something I’ve done many times. That’s when a man working the front of the line (who carried himself like a manager) came out and aggressively asked, “What was wrong with it the first time?” I paused and asked a reasonable question: What’s the policy? Because as I understand it, and as the signage implies, if you’re not satisfied, you can go through again. Instead of answering, he became defensive and kept pressing me to justify myself. I asked again: What’s the policy? Still no answer. When I asked what the actual cost is for a car to go through a second time (since he wouldn’t explain the policy), he snapped back with, “Well, you didn’t pay $26… you paid $14. It’s half-off day.” Okay? And? Apparently paying on a half-off day disqualifies you from basic customer service. Who doesn’t come on half-off days in this economy? At that point, I told him to just open the gate, I’d leave and never come back. Instead of de-escalating, he doubled down and talked down to me like I was trying to scam the place for daring to expect a clean car. For clarity: • I was polite • I was transparent • I followed what I believed to be the posted policy • I wasn’t asking for anything free, just consistency I choose where my money goes, and it won’t be here anymore. Attached are photos showing the rear overhang and front areas that routinely don’t get cleaned on the first pass, which is the entire reason this happens in the first place. If management can’t clearly explain their own policy, or treats customers like a nuisance for using it, there are plenty of other car washes that will. I won’t be back
• ZA

  Zach Ames

  Dec 2, 2025
  1.0
  The customer service is horrible they will double charge you and act like it’s ok. My advice don’t use them
• JB

  Jennifer Bledsoe

  Oct 14, 2025
  1.0
  Cleaned my car, but ruined my wheels. Be careful getting wheel cleaner here if you have painted wheels. The wash completely stripped them.
• RS

  Rayson Simina

  Aug 23, 2025
  5.0
  Awesome
• SB

  Steven Byers

  Sep 17, 2023
  4.0
  Nice car wash for the price, little hard on mirrors

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