Jeff Wyler Springfield Auto Mall Body Shop

Reviews

• TD

  Tiffany D

  Aug 10, 2024
  5.0
  I've been going to Jeff Wyler Toyota for years, and the staff goes above and beyond to make you comfortable (if you need to wait while getting your car worked on. Everyone that I've met will answer any questions I have.. and if they're not sure, they do their best to find out. They have an open restroom and coffee bar. This last time (a couple of days ago), I couldn't be there, but they were kind enough to video tape my car's status & checked over everything. They do have financing (for both work being done & and car sales), and trade-ins are hassel free. I would definitely check them out.
• JJ

  Josh Jacobs

  May 6, 2024
  1.0
  Had no control of windows in my equinox and bought my own replacement part. They lied about what they fixed and didn’t even fix the whole thing. Called back for them to look at it again since they were in the wrong… it would only cost $185 for them to look at what they did wrong and even more for them to properly fix it.
• NB

  Nikki Bouchard

  Sep 27, 2023
  1.0
  Where do I even begin? I took my car in months ago they ordered parts for my vehicle before I even took it in so it wasn't just sitting there because my car was still drivable after the wreck. They let my car sit there for three weeks before opening it up and finding they needed additional parts. I got two different stories between the manager and the person in charge of my car. Which is a whole different story on the lack of communication between the people there because no one can tell us anything except the one person that is on our case. They let my rental car max out since they left it sitting for three weeks without touching it and the manager said they couldn't give us a vehicle because it wasn't on them.... So it's been all of August and September. They told us last week it was in paint and be done by Friday we call and they say the guy in charge of our case it's off of work and that was a lie it was actually the tech that was off for two days. We call back this is Wed. for them to tell us the car is being put back together..... NOW they offer us a rental car when I've been borrowing a car for over a month. They also told us we would get money off of our deductible to have someone come back and say that's illegal and they shouldn't have even suggested it. The lack of communication and customer service is ridiculous. They say will be done by Friday but I've heard that so many times I can't even believe it. Do not take your car here!! Save yourself time and a headache and go somewhere else where you are valued as a customer.
• M2

  Milzy 2019

  Feb 27, 2023
  1.0
  Absolute worst experience! If you want to get treated like they don’t value you or your time go here. My car was returned 4 times after an accident just to be told I needed more repairs. After 8k in repairs. Absolutely ridiculous they don’t care about anything but your money. Expect nothing but problems from this place you don’t receive calls back or any updates about your vehicle. This place is a joke!
• DD

  Deanna Leroux (Dea)

  Nov 21, 2022
  5.0
  My car, MsDuke, is a 1997 Toyota Camry I received in 2000 as a '13th' wedding anniversary 'gift' so he could divorce me later and thought he'd automatically get the car... you see how that turned out. This week, I was super upset that my car died a month after being oil changed and checked. Cassandra was sweet, and beyond patient! She found out my tires had gone bad from dry rot on the inside wall, even though the treads were still great. That's cuz I only live a Mike and a half from work and very low mileage. Appreciate her cheerful patience investigating further and g jnding out from the tech. MsDuke was treated as well as if she'd gone to a spa. (New clutch and flywheel) and the van to drive you home and easy get loaner car were priceless when I was super busy at work, and work weekends, and had all my Thanksgiving shopping on Friday to do without a car... A+ service!

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