Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone E Main St in Reynoldsburg, OH is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Reynoldsburg, OH or call us at (614) 866-9902.
Feedback on customer service is mixed; while some employees like Bryson and Jessica received high praise for their helpfulness, others were criticized for rudeness and lack of professionalism.
Staffing Issues
Many reviews mention long wait times and understaffing, with customers expressing frustration over slow service and employees prioritizing stocking over assisting customers.
Product Availability
Customers frequently reported issues with product availability, including incorrect parts being sold and items listed as in stock that were not actually available.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences, highlighting helpful staff and successful problem resolution.
Store Environment
The store is noted for being clean and well-stocked, but some customers felt the overall atmosphere was negatively impacted by employee behavior.
JS
Jeremiah Stufflebeam
Oct 31, 2025
4.0
S.high store suxxx
JL
Jessica Lucas
Oct 26, 2025
5.0
Bryson P. is the absolute BEST employee! He excels at strategic thinking, problem solving, solution/s based response, & above all else, providing superb CUSTOMER SERVICE!
Another shop nearby sent me away and told me they couldn't help me. Bryson P., however, quickly & proficiently handled the situation, identified all issues, explained to me the solution/s, and was courteous, friendly, professional, and helpful all along the way. It is a MUCH better feeling as a customer in need when you can SEE an employee is actually responding to you, helping you solve a problem, and is identifying a *solution* rather than being left floundering & stranded to figure it out for yourself!
15 out of 10, Bryson P! Two thumbs up! Highly recommend! Give employee Bryson P. a PROMOTION and/or a RAISE! His kind of customer-oriented service is the very kind of customer service Auto Zone should model, replicate, REWARD, and be very PROUD of! His kind of service is what your customers are looking & hoping for, I promise you that!
Thank you and bless you, Mr. Bryson & Auto Zone on Main Street in Reynoldsburg, Ohio! You have a customer for LIFE now. And I will highly recommend your store location to anyone and everyone that I am able to, thanks to Bryson P!
BQ
Berlin Quinchoa
Oct 13, 2025
5.0
Encuentras de todo
AA
ambs
Oct 10, 2025
1.0
Went to get my battery tested and it failed which i already knew, told me to come back the next morning to buy a new one and someone will install it for me, i didn’t have a problem doing that. Came by the next morning, after telling the worker she wanted to test my battery yet again after explaining it to her. She then told me she personally would not be installing my battery and recommended I go else where. Went to a different autozone and the worker there was super helpful, popped my hood and immediately said “oh this is so easy” and changed it within 20 minutes. Workers here are lazy and make it seem like helping you is a chore.
MD
Mark Donaldson
Sep 2, 2025
1.0
Stood in line and waited, while fro guy ate a candy bar then took a customer who walked in and up to him then started you don’t need this part mumbo for over 15 mins. While seems like 6 other employees were stocking and at least two other gray shirts were wandering around. This location lost me as a customer