Metropolis

Reviews

• LR

  Loves To Read

  Sep 21, 2025
  1.0
  The city of Cleveland has a contract with this company. The shuttle workers seem to hate the city workers. Shuttles frequently run behind. The automated tracker tracks. It does not make shuttles on time. There are more people waiting for the shuttle than capacity during shift changes. Standing room is even packed and workers left behind. Check today’s date. Lightening storm. Workers waiting nearly half an hour to catch the following shuttle. If this is contracted service, I can’t begin to imagine how ‘at will’ airport passengers are treated.
• AU

  A Google User

  Dec 9, 2022
  1.0
  Very unsafe. RTA access means easy walk for thugs to break into and even steal cars. Cops have given up patrolling this garage and the private security is typically napping.
• MM

  Marty and Nicolle McCormick

  Nov 19, 2013
  1.0
  You need to know that you will be charged $3.00 if you plan on dropping someone off or picking someone up or a car up in the parking garage and stay more than 5 minutes.. I left a car on the 5th level, yes the garages are full due to the tear down of longer term parking, and was dropped off on 5 to get it. On the way out my wife was charged $3.00 dollars for the drop off as it took more than 5 minutes to get up to 5 and back out. Really, business that bad to charge for a drop off? What services did we use to justify a $3.00 charge? Keep making it harder and harder to do business in Cleveland (I won't get into the ridiculous location of the the rental car site.)

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