Business Details
About
Auto Repair ShopOil Change Service StationTransmission ShopBrake ShopAlternator Repair
Welcome to Jeff Wyler Eastgate Nissan Service, your trusted destination for comprehensive automotive care in Eastgate. Our certified technicians are dedicated to providing top-notch service for your Nissan vehicle, ensuring it runs smoothly and efficiently. From routine maintenance like oil changes and brake inspections to complex repairs, we have the expertise and state-of-the-art equipment to handle it all. At Jeff Wyler Eastgate Nissan Service, customer satisfaction is our priority, and we strive to exceed your expectations with every visit. Conveniently located and committed to excellence, trust us with all your Nissan service needs. Schedule your appointment today and experience the difference!
Details
- Wheelchair accessible entranceAvailable
Location
Jeff Wyler Eastgate Nissan Service Center
1117 State Route 32, Batavia, OH
45103, United States
Hours
Reviews
4.5
219 reviews
5 stars
175
4 stars
15
3 stars
6
2 stars2
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Hannah and Aaron for their excellent service.
Communication Issues
Several reviews pointed out significant problems with communication, including lack of updates on vehicle status and difficulty reaching staff.
Service Quality
While many customers reported satisfaction with the quality of service and timely completion, some expressed frustration over mistakes and delays.
Technology Use
Customers appreciated the use of technology, such as video inspections, which enhanced transparency and communication about vehicle maintenance.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing extreme dissatisfaction while others were very pleased with their service.
- ABAnees BaithullaSep 8, 20254.0Hi i am Anees. Doing great job customer service end friendly Also. Thank for supporting isaak end Eric
- BRBrittney RandolphFeb 22, 20251.0Our very long experience with Jeff Wyler Nissan Service was problematic to say the least. I will preface this by saying we were also dealing with our insurance company who we have since ended our policy with, and some of the time issue was possibly their fault instead of the service. We took our car to the Nissan service department in July of 2024. We had an issue with our key fob not working to start or lock the car which we informed them of, both on the phone and when the car was dropped off. We gave two keys to the department upon drop off of the vehicle. We had a previous accident with the car but we weren't sure the issue was related to that. We received a call from Chuck (our assigned advisor) stating our issue with the car was accident related and so we got the insurance company involved to pay part of the damages. We then waited for months, calling every week (mostly to get no reply, even after leaving a voicemail) and eventually we sent an email to a higher up about lack of communication and our case was transferred to Chuck's boss, Andy. We had Andy for about a week or so before he changed departments and we only found out through the phenomenal reception lady (literally NEVER an issue with anyone who answered the phones) and we were given back to Chuck, who very much lacks good communication skills. For a while, any time we wanted an update we had to physically show up to the shop to get him to speak to us. When we did finally get a diagnosis for the car, it had nothing to do with the key. And after we got the diagnosis and they got the expensive part and replaced it, we were informed (during a physical visit) that the car still wouldn't start. I brought up the key issue and that it stopped working (I changed the battery and still nothing) and Chuck said he hadn't heard about that. We had mentioned it multiple times through all of our conversations. When they finally did look into that we found out that they had lost one of the two keys we provided for the car, and the other that they still kept track of was trash so we were expected to pay for another key fob. I will say that the fob they lost probably wouldn't have worked, and we would've had to buy a new one anyway. I will also say that they weren't going to charge us labor for programming the new fob to the car. However, the idea that a service department that deals with customer's keys on a daily basis loses them so easily without mentioning it (we found out it was lost when my husband inquired about it in a meeting) is unsettling. We only received final diagnosis in January of 2025. So our vehicle sat at the service department from July until January. Insurance not covering damages is somewhat to blame for this time span, but not completely. Overall I would find another Nissan service location if I had to do it all over again.
- MWMelissa WaddellNov 10, 20245.0Staff is very friendly and efficient..
- GFGene FerraraApr 22, 20245.0Service reps were friendly and clearly explained what would be done. The video showed everything the mechanic mentioned. Nice touch.
Frequently Asked Questions About Jeff Wyler Eastgate Nissan Service Center
What services does Jeff Wyler Eastgate Nissan Service Center offer?
They provide comprehensive automotive care including oil changes, brake inspections, tire services, brake replacement, transmission repair, engine diagnostics, and more specialized Nissan vehicle maintenance services.
Where is Jeff Wyler Eastgate Nissan Service Center located?
It is located at 1117 State Route 32, Unit B, Batavia, OH 45103, United States.
What are the operating hours of Jeff Wyler Eastgate Nissan Service Center?
Open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 7:30 AM to 12:00 PM, and closed on Sundays.
How can I schedule a service appointment at Jeff Wyler Eastgate Nissan Service Center?
You can schedule your appointment online at their scheduling page: https://jeffwylereastgatenissan.com/schedule-nissan-service.htm.
What payment options are accepted at Jeff Wyler Eastgate Nissan Service Center?
They accept American Express, Cash, Discover, and Visa credit cards.
Is Jeff Wyler Eastgate Nissan Service Center accessible for wheelchair users?
Yes, they have a wheelchair accessible entrance and wheelchair accessible parking.
What nearby automotive dealerships and services are located close to Jeff Wyler Eastgate Nissan Service Center?
Nearby automotive dealerships include Jeff Wyler Eastgate Chevrolet, Jeff Wyler Nissan, Jeff Wyler Mitsubishi, Jeff Wyler Mazda, and Jeff Wyler Hyundai of Eastgate. There are also services like Collision Center and Jeff Wyler Body Shop nearby, which might be helpful for additional vehicle needs.
Are there convenient fuel stations near Jeff Wyler Eastgate Nissan Service Center?
Yes, you can find fuel stations nearby including Jeff Wyler Nissan gas station, Big Mikes Gas N Go, BP, and bp gas stations, which can be convenient for refueling your vehicle during your visit or trip.
Can customers combine a visit to Jeff Wyler Eastgate Nissan Service Center with dining in the area?
Yes, Wendy’s fast food restaurant is nearby, allowing customers to grab a meal before or after their vehicle service appointment.
What should I expect regarding customer service at Jeff Wyler Eastgate Nissan Service Center?
The service center prioritizes customer satisfaction and employs certified technicians with state-of-the-art equipment, striving to exceed customer expectations with every visit.