Jeff Wyler Eastgate Kia Service Center

Reviews

• AK

  Abbie Kissee

  Sep 15, 2025
  1.0
  If I could give zero stars, I would. I bought my 2020 Kia Sorento brand new from Jeff Wyler Kia five years ago, and ever since 60,000 miles I’ve had nothing but oil problems. Now at 120,000 miles, the issues are worse than ever. I’ve already gone through a failed oil consumption test and even an overnight carbon soak that did absolutely nothing. When my check engine light came on recently, the service department told me it was because I “needed new spark plugs” and a 120k service — even though I had literally replaced the spark plugs just 8 weeks earlier. How would that magically fix an engine burning oil and blowing out black smoke? The back of my silver car is now completely black from the smoke. When I pressed the service manager for answers, he finally admitted my only choices were: • Pay $700 for another carbon soak (that he admitted probably wouldn’t work), OR • Pay $8,026.08 for a new engine. That’s it. No real explanation, just “bad design” and “we see it daily.” Meanwhile, Kia corporate tells me I’m the only one with this problem — which is laughable. This has been a nightmare. I’ve spent thousands on a car that shouldn’t have these issues, and I feel completely brushed off by both Kia and Jeff Wyler’s service department. I would never recommend Kia to anyone, and I would never trust Jeff Wyler service again. Buyer beware.
• TP

  T Pack

  Aug 25, 2025
  1.0
  My daughter took the car in for a wyler care service oil change, during the service I myself received a phone call for a 69.99 air filter change and told them I would do it, BUT I never received a phone call when they talked my daughter into a $700++++ service upgrade!!!!! 4 wheel alignment that needs tire within the next 5 thousand miles (pointless) a brake fluid change because it was almost to 30 thousand miles service point and didn't test the fluid or did it show signs of being bad or need changed. I am truly disappointed in how they stole $700++ from her. But hey I got a phone call for the $69.99 air filter. Sad !!!
• SS

  Steve Smith

  Aug 18, 2025
  1.0
  Days of calling and leaving messages just to never get a call back. Brand new car that I can't drive and can't get ahold of anyone to have it repaired under warranty.
• JH

  janet hargett

  Aug 13, 2024
  1.0
  I am so frustrated. I had purchased A brand new 2023 Kia Sorrento. At 6000 miles the transmission went out. Well, they supposedly put a new one in Well. now it's a little over 7000 milelse, it's back in the shop. With the same issues. When my car Is in good running condition? I really enjoyed driving It, I used my inheritance money to purchase The vehicle And paid cash I called the salesman. Who sold me the vehicle And He said I will probably have to get back into payments. I do. Not want to get back into payments. I am 65 and on I fixed come.I cannot afford these high payments on a vehicle after spending all that money and paying off the car. Can you all just fix my car right? To where I can be assured that it will be safe To drive. Or give me an even trade on another vehicle. I have no idea what to do At this point.!!😡
• MR

  Mohammed Rahat

  Oct 20, 2023
  1.0
  This place needs more employees and better training. Had an appointment scheduled at 10:40 am on October 20, and it’s like next to impossible when you try to call and reach the service department. I left my car key in the drop box in the morning before the service center opened. If you call their dealership service line, the calls are not actually handled by the service department. Instead, it’s handled by someone sitting in a different location and then they will only transfer your call to the service advisor. It would have been alright if the service advisor actually answered his calls. The call would directly go to voice mail and ofcourse, the voice mailbox was full. I had called 3 times, and I was not able to get a hold of the service advisor Dennis until he called me at 10 am to tell me he received the keys. Fine. Then he gave me a different number, and I said I’d call him back in 10 minutes to confirm whether I wanted some additional service done on my car. Then I call him back within 5 minutes of me getting off the phone with him, and call him back and obviously it reaches his full voice mailbox. I sent a text message asking about the quote - no response. Right around 3 pm I walk into the dealership, and ask about Dennis and he immediately knows what I’m there for. But not a single bit of work was done on my car. What exactly did you guys do then from 10 am till 3? If you needed confirmation before starting work again, why was I not called again to confirm? Why is it so difficult to get a hold of your service advisor? Since there was not a single work done on the car by 3 pm, I simply had them do the anti theft software update then left without performing the rest of the service. Either get a whole new set of efficient people or improve your communication processes Jeff Wyler Kia.

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