Jeff Wyler Eastgate Auto Mall

Reviews

• SK

  Shams Karimkhan

  3 days ago
  1.0
  I’m dissatisfied with the pricing transparency during my purchase. The vehicle was presented at approximately $2k under MSRP with their "Wyler Discount" which appeared to reflect the true purchase price aside from standard fees (tax, title, doc). However, the final total increased by over $5k due to add-ons such as ceramic coating, Pulse, RecovR, and a service contract. These charges were not clearly disclosed upfront as optional or additional and were instead listed separately, creating the impression they were already included. Ohio Attorney General guidelines state that any charges beyond taxes, title, and document fees must be included in the advertised price or clearly disclosed. That did not occur here. It's clear that they are not interested in customer satisfaction, since when I raised this with the general sales manager, I was told only that I had already signed the documents, without addressing the lack of transparency.
• AT

  Ashley Thompson

  6 days ago
  1.0
  The fact the Manager called me while I was at home enjoying my day to say she will guarantee approval when I told her I wanted to wait to get more down payment funds we have been emailing for the past couple weeks and remind you this a 30 min drive from where I'm located, for them to just run my credit and put a hard inquiry & deny me the fact she lied about the no down payment is crazy you should of not called my phone what a waste of my time and gas @ 3.99 a gallon especially during rush hour never again.stop promising vehicles, everybody credit not the same stop saying what you can garuntee if you can't make it work for everyone if you pre approved me you ran my credit already and should of seen what you could do such a joke.
• KC

  Kerry Cooper

  6 days ago
  1.0
  I had an extremely disappointing experience with Jeff Wyler Used Car Megastore while trying to purchase a vehicle after mine was totaled from being rear-ended. Like many customers, I trusted their claims about a “multipoint inspection” and expected a certain level of safety and reliability. Unfortunately, that trust was completely misplaced. Over the course of a weekend, I test drove several vehicles. One in particular, a Kia Q4 or Q5, was so unsafe it should never have been on the lot. The brakes and rotors were clearly shot. You could feel the grinding immediately just driving through the lot, and it was loud enough to hear with the windows up. It was obvious this vehicle needed immediate repair, yet it was still being shown and offered for sale. That alone made me question how thorough (or honest) their inspection process really is. We ultimately purchased a Jaguar XE 25t for our 16-year-old son, thinking we found a great deal. However, we quickly discovered a major issue that was never disclosed: the key fob does not unlock the driver’s door. Our son is literally forced to climb in through another door just to get into the car. I thought no big deal, we purchased the 6 month dealer warranty, well when we brought this to their attention, instead of addressing the issue, they ran to pull our financial agreement and argued that we didn’t purchase an additional warranty for electrical components. This was incredibly frustrating, as this is a basic functionality issue that should have been disclosed, or better yet, fixed before the car was ever sold. When I mentioned leaving a review about this experience, they showed zero concern, which speaks volumes about how they treat their customers after the sale. To make matters worse, just a few days later when we took the car in for an oil change, we discovered it has an oil leak. Again, something that absolutely should have been caught and addressed during their so-called multipoint inspection. When my son brought the vehicle back to them, we were told they wanted to keep the car, but couldn’t even give a timeline for when it would be looked at. This is completely unrealistic. We rely on that vehicle, and I am still without a car myself since mine was totaled. My son and I had been sharing a vehicle, and now this situation has forced me into rushing another purchase. I originally planned to buy my replacement vehicle from Jeff Wyler as well, but after this experience, there is no chance I will give them any more of my money. Between unsafe vehicles on the lot, undisclosed issues, lack of accountability, and poor customer service, I cannot recommend them to anyone. Buyer beware!!!
• CC

  Chris

  Apr 8, 2026
  1.0
  They have a building shaped like an octagon. I sat with a young salesman Bailey King. When he showed me the carfax he kept flipping through it in an attempt to hide the reports that showed damage. The specific car was a 2013 Cadillac. Low mileage two owners and given the line it was owned by an older couple and averaged 3,000 miles a year. I asked if I could scroll through the carfax and found that it had been in 6 accidents. 2 minor 2 concerning and 2 that had significant damage. The biggest one was over 75% of the car. The damage was across the entire front end and the entire length of the driver side and the entire rear end of the car and from the back passenger side up the the passenger side door. He's a very deceptive person and car salesman.
• JG

  J G

  Apr 8, 2026
  1.0
  I recently purchased a car from this dealership and had a mixed experience overall. My salesman, Jeff H. was friendly and kind, and I appreciated his willingness to help. However, it often felt like he was juggling multiple customers at once, which made the process feel a bit rushed and at times lacking in attention to detail. I was also disappointed with the condition of the car when it was handed over to me. The cleaning job did not meet my expectations, especially for a vehicle that was just sold. Additionally, I quickly realized that the windshield wipers needed to be replaced right away and the oil needed to be changed, which was frustrating to discover immediately after purchase. What was most disheartening, though, was that my gas tank was not filled before I drove off the lot. I had been told by Jeff that they would fill it up, so finding that it wasn’t done left me feeling overlooked as a customer. Overall, while I appreciated Jeff’s kindness, the lack of follow-through and attention to these important details made the experience less satisfying than I had hoped.

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