Business Details
About
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Welcome to Maddie’s Motorsports in Spencerport – your go-to multi-brand powersports dealer in Spencerport, NY. Family-owned and operated, we specialize in everything from ATVs, motorcycles, side-by-sides, and snowmobiles to parts, gear, and expert service. As true enthusiasts, we’re passionate about delivering unmatched customer service and making every rider feel like part of the Maddie’s family. Whether you're shopping for a new ride, gearing up for your next adventure, or in need of trusted repairs and maintenance, our dedicated team is here to help. Visit us today and experience Western New York’s premier powersports dealership!
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Maddie's Motor Sports - Spencerport
5121 W Ridge Rd, Spencerport, NY
14559, United States
Hours
Reviews
4.6
255 reviews
5 stars
216
4 stars
13
3 stars
4
2 stars
4
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, others reported poor communication and unprofessional behavior from service representatives.
Sales Experience
The sales process is generally viewed positively, with many customers appreciating the knowledgeable and non-pushy sales approach.
Service Quality
There are significant concerns regarding the quality of service work, with multiple customers reporting unsatisfactory repairs and lack of follow-through on service commitments.
Communication Issues
Several reviews highlighted issues with communication, particularly in the service department, where customers felt left in the dark about their service status.
Overall Satisfaction
While many customers expressed satisfaction with their purchases and the overall experience, there are notable complaints that could impact future business.
- APAdam Phelps3 days ago5.0great place, great staff, great bike, awesome people,
- DCDon CruzAug 21, 20251.0Called and spoke to service they had someone else answer the phones last week who was nice but said she was new but didn't have an update. I talked to someone named Eugenia today who was far less professional and rude.They can't give me any updates and my bike was scheduled for an appointment last week . I keep getting brushed off. Honesty goes a long way when it comes to service and their approach is awful. If it's going to be awhile tell me don't cover it up with maybes. Do yourself a favor and go elsewhere.
- LLLahoyda50Aug 1, 20255.0Great
- AHAl HanselJul 28, 20254.0UPDATE 8/1/25: The dealership reached out and I appreciated that. That tells me they actually care about the customer. THANK YOU! I need to up the rating because of that. The purchase experience was excellent. It was as painless as a big purchase can be. My salesman Chris and Kyle in finance were great to work with. 5 stars for that. I did give a 3 star overall for the condition in which it was delivered. This is a brand new 2025 machine. I feel for what dealers charge for dealer prep it could have been better. I spent a couple hours getting it all detailed and its ok now. Yes, I know it's an ATV but it still would have been nice for it to have been detailed when I picked it up. Would I recommend them? Absolutely! They just need to work on their dealer prep is all.
- JDJavier DominguezJul 15, 20255.0Very good place
Frequently Asked Questions About Maddie's Motor Sports - Spencerport
What types of vehicles does Maddie's Motor Sports in Spencerport specialize in?
Maddie's Motor Sports specializes in ATVs, motorcycles, side-by-sides, snowmobiles, and more, offering both new and used options.
What brands are available at Maddie's Motor Sports?
They carry brands including Bobcat, Polaris, Can-Am, Indian Motorcycle, CFMOTO, Triumph, KTM, Ski-Doo, Slingshot, KAYO, Husqvarna Motorcycles, Hammerhead Off-Road, High Country Aluminum Trailers, and Victory.
What are the store hours for Maddie's Motor Sports in Spencerport?
The store is open Tuesday through Friday from 9:00 AM to 5:00 PM, Thursday until 7:00 PM, Saturday from 9:00 AM to 3:00 PM, and closed on Mondays and Sundays.
Does Maddie's Motor Sports offer pickup and delivery services?
Yes, they offer in-store pickup, curbside pickup, and delivery services for customer convenience.
What services does Maddie's Motor Sports provide besides vehicle sales?
They provide ATV, motorcycle, and snowmobile repair services, as well as motorsport vehicle financing options.
Where is Maddie's Motor Sports located?
They are located at 5121 W Ridge Rd, Spencerport, NY 14559, USA.
Which cities and areas does Maddie's Motor Sports serve?
They serve a wide area including Chili, Rochester, Greece, Hilton, Victor, Batavia, Monroe County, Orleans County, Canandaigua, Churchville, North Chili, and Shortsville in New York.
What nearby places can I visit along with Maddie's Motor Sports in Spencerport?
Near Maddie's Motor Sports, you can visit Capones Italian Eatery West for dining, The BrickLab for educational activities, and Woofies Gourmet Dog Bakery if you have pets.
Are there other automotive-related businesses near Maddie's Motor Sports?
Yes, nearby automotive businesses include Precision Power Services, Northwest Auto Mall, Premier Auto Solutions, and Bob Johnson Chevrolet West, which can be useful for parts or additional vehicle services.
How can nearby transportation or service businesses assist customers visiting Maddie's Motor Sports?
Customers can utilize services like Dynamite Limousine INC for transportation, and Western Union for money transfer services, making visits to Maddie's more convenient.