Enterprise Rent-A-Car

Reviews

• KL

  K L

  Nov 25, 2025
  5.0
  I have rented from this location many times over the past 4 years. From the moment of pick up to the moment I get dropped off I am met with great customer service and a friendly demeanor from every single person I interact with. They ALWAYS go above and beyond any time they can! Excellent team, I love the Rocky Point branch! 10/10
• NM

  Neil Mishkin

  Nov 8, 2025
  2.0
  The car needed gas immediately Car was not clean inside or outside The pick up at my family’s house Was the most important point of renting from them
• CT

  Chris Thomsen

  Nov 5, 2025
  1.0
  Date of visit 11-5-2025 I booked a car online i showed up at 8:15am after having to take an Uber for 20 dollars to get to enterprise. I was told they tried calling to tell me they had no cars. I didn't get a call. Long story short I had to pay for an Uber back home and then pay for an Uber to the next closest location port jefferson station. So it costs me over 60 dollars before I got a car. Do not go to this place staff where very cold and dismissive even though I've used them for years. The port jefferson branch was much better
• DG

  DC G

  Oct 16, 2025
  1.0
  Date of visit: October 13, 2024 Summary: Long-time Enterprise customer (Enterprise Plus, >$2,300 in recent rentals) faced inconsistent documentation demands and dismissive service at this branch. Other Enterprise locations confirmed the extra requirements were not standard. Full Review: I came to this Enterprise at 534 NY-25A in Rocky Point to help my brother pick up a rental while his car was in the shop. He’s an Enterprise Plus member and has rented frequently over the past few months—paying out more than $2,300. We expected a routine visit. Instead, we were told that, beyond a valid driver’s license and proof of insurance (both provided), he needed two utility bills showing his address with no balance due. That is an unusual standard—most billing statements naturally show a balance or “amount due,” and proof of address is typically satisfied by a single bill or official correspondence. When we asked why, we were told this was “common practice.” To verify, we called several other Enterprise locations the same day. They all said ID and insurance were sufficient and that the “two bills with zero balance due” requirement is not standard for them. The inconsistency is the core problem: customers should not be subject to shifting, branch-specific rules—especially when they contradict what other Enterprise locations state. Equally concerning was the interaction tone. The manager’s non-verbal cues (body language, facial expressions, and curt follow-ups) made it feel like we were being pushed out rather than helped. Another staff member appeared sympathetic, which I appreciate, but the overall experience left us feeling unwelcome and pre-screened out by ad-hoc barriers. Why this matters: Policy inconsistency erodes trust. Frequent renters rely on predictable standards across locations. Ambiguous documentation demands (like “two bills with no balance due”) are impractical and not aligned with typical proof-of-address practice. Customer service tone matters as much as policy. Non-verbal dismissiveness tells a story, too. What I’m asking Enterprise to do: Clarify and publish branch-level rental documentation standards so they match corporate policy and what other locations follow. Train staff on consistent application of those standards—no moving goalposts for some customers and not others. Reinforce service etiquette, including non-verbal communication, so renters aren’t made to feel unwelcome. Follow up with us to confirm what the correct, up-to-date documentation requirements are at this location going forward. We rent with Enterprise because of past reliability and service. This visit did not meet that standard. Renters, be aware: if you come here, clarify exactly what documents are required before you arrive, and consider calling another nearby Enterprise location if you receive unusual requests that differ from corporate norms. Updated ON 10/17/2025 to account for response from Chris M. Chris, I already filed a formal complaint using the contact path you provided and included full contact info, dates, and facts. The link you shared routes to a chat-style intake, not a formal complaint portal with a case number or written disposition. I also see this same boilerplate response posted under many reviews, which suggests a pattern rather than resolution. Please provide: A case number tied to my submission, The specific policy cited (e.g., “two zero-balance bills”) and whether it’s corporate or local, and An escalation path (regional/corporate) with a timeline for written findings. I’m seeking a documented outcome—not another generic referral.
• JS

  Jon Schulhoff

  Aug 18, 2025
  5.0
  use this place all the time. the team here always bends over backwards to help me.

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