Cortese Ford

4.5
2040 reviews

About

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Cortese Auto Block has been serving the Rochester area for over 50 years! During that time, we have established our reputation with honest salesmanship and the best deals around. Looking for a car? Truck? SUV? We carry all the brands we know you'll love: Chrysler, Jeep, Dodge, Ram, Mitsubishi, Ford & Lincoln. Whether you're looking for a brand-new or quality pre-owned vehicle, our sales team will help you find the perfect vehicle at an incredible price. For coupons, please go to the Coupon tab and click the LIKE button at the top of the page.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Cortese Ford
2500 West Henrietta Rd, Rochester, NY
14623, United States

Hours

Reviews

4.5
2,040 reviews
5 stars
1,600
4 stars
177
3 stars
50
2 stars
47
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist throughout the buying and service processes.

Sales Experience

Overall, customers reported positive experiences with the sales team, noting a no-pressure environment and effective communication during the vehicle purchasing process.

Service Efficiency

Several reviews mentioned quick and efficient service, with customers appreciating timely appointments and minimal wait times for vehicle servicing.

Communication Issues

Some customers expressed concerns about communication lapses, particularly regarding service updates and pricing discrepancies.

Mixed Repair Experiences

While many appreciated the service department, a few customers reported issues with repairs and follow-up, indicating a need for improvement in this area.
  • SD
    Susannah Davide
    3 days ago
    5.0
    Massimo was so very helpful in every way! It was an absolute pleasure working with him, he took care of all my questions and went above and beyond with me, thank you so very much I will definitely tell friends about his 100% customer care.I LOVE MY CAR
  • LF
    Liane Francis
    3 days ago
    5.0
    I had the unfortunate experience of having my vehicle stolen & did not want the liability of having it stolen again after it was repaired so I was in the market for a "new" vehicle. I ended up going to Cortese Ford after finding a vehicle on-line that I was interested in. David & the team at Cortese were very helpful & understanding of my situation. I was able to test drive & purchase my new vehicle in only a couple of days.
  • RC
    ROBERT CORSETTI
    Nov 11, 2025
    5.0
    Recently, I had a recall on my 2024 F150. Cortese Ford order the parts, contacted me to let me know the parts were in and completed the recall in a timely fashion. They also provided me with a loaner car so that I wouldn’t be inconvenienced for the five hours it took to do the job. I appreciate all they did for me and the truck is running fine thank you.
  • JD
    Jed Dagreat
    Oct 31, 2025
    1.0
    Horrible experience they told me one price of 500 for the part then when. They service my car it was over a thousand dollars got my car in shop Thursday they called me at the end of business saying they order the wrong part and it was going to cost more and they will have it ready for me on Friday waited all day Friday and nobody called me went down there Saturday they said they guy not in till Monday so I went almost a eeek without my car had to wait till Monday evening for my car and still pay over a thousand dollars they were unprofessional
  • DW
    David White
    Oct 30, 2025
    1.0
    Poor customer service The financial manager was very short patient and unfriendl he said I needed more money down to get financed for the vehicle I want it he told me to come up with the money or he's not going any further I could have came up with the other money I was just trying to ask questions about the terms of the deal with the additional money down and when I did he about the terms and conditions he has the original price of the car on the paper that he brought up the first time when he didn't think I had the money down I asked him what was the payment he said oops this is the wrong payment came back with a inflated the price of 1500 and 378 in fee on the the vehicle I know you have the approval in his hand the first time he just didn't think I could come up with the money and the way he said either you come out with the rest of the money or I'm not going any further on the deal was just rude and unprofessional he act like he didn't even want me in his presents I'm not going to pull the race card but the way he handled me in that situation was very suspect 😞

Frequently Asked Questions About Cortese Ford

What types of vehicles does Cortese Ford offer for sale?

Cortese Ford offers a variety of Ford vehicles including the Bronco Sport, Escape, Explorer, Mustang Mach-E, F-150, Maverick, Ranger, Edge, Expedition, and Mustang, both new and quality pre-owned.

What are the operating hours of Cortese Ford?

Cortese Ford is open Monday through Thursday from 9 AM to 7 PM, Friday from 9 AM to 6 PM, Saturday from 9 AM to 5 PM, and closed on Sundays.