Business Details
About
Parking Garage
Metropolis is a premier parking garage located in the heart of New York City, catering to the needs of residents, commuters, and visitors in the bustling 10036 zip code area. Our convenient location in NY ensures easy access to secure parking facilities for your vehicles, offering peace of mind while you explore all that the city has to offer. Trust Metropolis for safe and reliable parking solutions in one of the most vibrant regions of New York.
Location
Hours
Reviews
1.7
136 reviews
5 stars
13
4 stars
7
3 stars
8
2 stars
5
1 star
103
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Customers frequently reported excessive wait times, often exceeding one hour, to retrieve their vehicles.
Poor Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored.
High Prices
Many customers expressed dissatisfaction with the pricing, claiming it was misleading and excessively high compared to nearby options.
Disorganization
The garage was described as chaotic and poorly organized, leading to confusion and frustration among customers.
Negative Experiences
Several reviews mentioned distressing incidents, including perceived discrimination and mishandling of vehicles.
- RKRon Kaminker6 days ago1.0Be ready to queue up. Requested at 330pm for 4pm pickup. Only retrieved at 5pm.
- CKChelna KarnavatOct 20, 20251.0An extremely bad experience!!! Not organized. Waited for more than 1 hour for our car.
- AYAmanda YoonSep 30, 20251.0Pre-paid for parking via SpotHero for $30. Came to pick up my car and waited 30 mins- then said you need to request car via signing up then went ahead to charge me $78 because I’m picking up my car “late”. Proceeded to explain I’m waiting for my car and was not aware you need to sign up to request the car. Faulty charge, long wait, unorganized.
- GMGUY MILINAZZOJul 23, 20251.0Great Prices and the staff tries their best, but their systems are terrible. They have a system that you can request your car through the app, but it doesn’t work as you end up in a chaotic queue. Waiting 45m or an hour for them to retrieve your car, is the norm. They should put a TV up that shows the waiting list. Looks like you get what you pay for. Today is my farewell to this place.
- LYLeah YoungJul 22, 20251.0Check in had line, but booked through spothero so only took 5 minutes but check out there was long line with no sense in order to getting cars so it took over 1 hour to get your car, they prioritize monthly members and severely understaffed.
Frequently Asked Questions About Metropolis
Where is Metropolis parking garage located?
Metropolis is located at 38 West 46th Street, New York, NY 10036.
What are the operating hours of Metropolis parking garage?
Metropolis is open 24 hours a day, 7 days a week.
What payment options are accepted at Metropolis?
Metropolis accepts American Express, Cash, Mastercard, and Visa payments.
How can I reserve a parking spot at Metropolis?
You can reserve a parking spot through their online reservation system at https://www.spplus.com/parking-com/.
Is Metropolis parking a secure facility?
Yes, Metropolis offers secure parking facilities to ensure the safety of your vehicle while you are in New York City.
How can I contact Metropolis for parking inquiries?
You can contact Metropolis via email at askcpsny@spplus.com or by phone at +1 212-719-5944.
Are there public transportation options near Metropolis parking garage?
Yes, the nearby Subway sandwich shop and fast food restaurant indicates proximity to subway transit options, making it easy to access Metropolis via public transportation.
What nearby attractions can I visit after parking at Metropolis?
After parking, you can visit various local spots such as the arts and crafts store Metalliferous, or enjoy Brazilian cuisine at Via Brasil NYC and Ipanema Restaurant nearby.
Are there other parking facilities near Metropolis?
Yes, nearby parking options include SP+ Parking and SP Plus Parking, useful if Metropolis is fully booked.
What local services are available near Metropolis parking garage?
Nearby services include luggage storage at Bounce Luggage Storage - 7 Avenue Station, hair salons like Rafael's Salon and Danny's Hair Salon and Spa, as well as jewelry stores such as CHC Fine Jewelry and Evan James Jewelry.