Metropolis

1.7
136 reviews

About

Parking Garage
Metropolis is a premier parking garage located in the heart of New York City, catering to the needs of residents, commuters, and visitors in the bustling 10036 zip code area. Our convenient location in NY ensures easy access to secure parking facilities for your vehicles, offering peace of mind while you explore all that the city has to offer. Trust Metropolis for safe and reliable parking solutions in one of the most vibrant regions of New York.

Location

Metropolis
38 West 46th Street, New York, NY
10036, United States

Hours

Reviews

1.7
136 reviews
5 stars
13
4 stars
7
3 stars
8
2 stars
5
1 star
103

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Customers frequently reported excessive wait times, often exceeding one hour, to retrieve their vehicles.

Poor Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored.

High Prices

Many customers expressed dissatisfaction with the pricing, claiming it was misleading and excessively high compared to nearby options.

Disorganization

The garage was described as chaotic and poorly organized, leading to confusion and frustration among customers.

Negative Experiences

Several reviews mentioned distressing incidents, including perceived discrimination and mishandling of vehicles.
  • RK
    Ron Kaminker
    6 days ago
    1.0
    Be ready to queue up. Requested at 330pm for 4pm pickup. Only retrieved at 5pm.
  • CK
    Chelna Karnavat
    Oct 20, 2025
    1.0
    An extremely bad experience!!! Not organized. Waited for more than 1 hour for our car.
  • AY
    Amanda Yoon
    Sep 30, 2025
    1.0
    Pre-paid for parking via SpotHero for $30. Came to pick up my car and waited 30 mins- then said you need to request car via signing up then went ahead to charge me $78 because I’m picking up my car “late”. Proceeded to explain I’m waiting for my car and was not aware you need to sign up to request the car. Faulty charge, long wait, unorganized.
  • GM
    GUY MILINAZZO
    Jul 23, 2025
    1.0
    Great Prices and the staff tries their best, but their systems are terrible. They have a system that you can request your car through the app, but it doesn’t work as you end up in a chaotic queue. Waiting 45m or an hour for them to retrieve your car, is the norm. They should put a TV up that shows the waiting list. Looks like you get what you pay for. Today is my farewell to this place.
  • LY
    Leah Young
    Jul 22, 2025
    1.0
    Check in had line, but booked through spothero so only took 5 minutes but check out there was long line with no sense in order to getting cars so it took over 1 hour to get your car, they prioritize monthly members and severely understaffed.

Frequently Asked Questions About Metropolis

Where is Metropolis parking garage located?

Metropolis is located at 38 West 46th Street, New York, NY 10036.

What are the operating hours of Metropolis parking garage?

Metropolis is open 24 hours a day, 7 days a week.