Metropolis

Reviews

• JC

  Jane Cai

  Dec 30, 2025
  2.0
  One of the rudest attendants. They charge $60 for 12 hours overnight. Then, they make you scan a a QR code to enter all your own info (drivers license, plate, credit card). If I’m paying that much to park the car, they should be entering the info and making the process easier. When we had trouble with the portal, the attendant refused to help, saying it was an issue with my phone. Metropolis is run poorly and needs to train their staff instead of being so greedy about rates. We ended up circling the block for an extra 5 min for street parking, which was a much more pleasant experience.
• DC

  D C

  Dec 7, 2025
  1.0
  Attendant was about the rudest human I’ve ever met. Could not have given less of an effort to communicate or inform us about the prices or times. We left bc we didn’t want to deal with him a second time.
• DG

  Daniella Gluck

  Nov 19, 2025
  1.0
  DO NOT PARK HERE, I reserved a spot with SPOTHERO 2 days in advance, I get there and they said they are full. Disgusting people work here.
• EA

  Emily Alper

  Aug 10, 2025
  5.0
  Best experience parking here the last two years! Jose, Luis and Angel all go above and beyond. They are the best
• BC

  Bri Cummiskey

  Feb 17, 2019
  1.0
  I wish I could give this place 0 stars. I used SpotHero to book a space here since it was across the street from where I was going. I paid $12 on SpotHero for a couple of hours. When I got to the garage, Luis tried to charge us $15 extra dollars. When I asked him why, he refused to tell me which made me question if I actually had to pay the money. I later learned that it was because I had an oversized car, which I would have been fine paying had I known the reason. After a few minutes of back and forth, I finally gave him my card and he charged me FIFTY FOUR DOLLARS on top of what I had already paid. He was so incredibly rude and condescending; he insisted that he couldn’t do anything about the charge and that it wasn’t his problem. It WAS his problem since he was the one who charged me. I ended up having to call the police because of the things he was saying and his refusal to refund the difference. Not sure about the other people, but Luis is absolutely terrible. I seriously hope he gets fired. I would rather circle the streets on New York for 5 hours than give this garage money ever again. Advice to management: fire this guy or you guys are going to get into serious issues.

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