Metropolis

Reviews

• EH

  Eddy Han

  Oct 16, 2025
  1.0
  Picked up my car at 8:48pm today. They had put in the wrong license plate of my car into their system and tried to argue that I hadn’t paid already (I reserved with SpotHero). Once that was cleared up, a male employee with glasses, hat, and gold bracelet proceeded to stop the attendant who was carefully bringing out my vehicle, made him get out, then proceeded to joyride my vehicle to the back of the garage then back toward the pickup area at incredibly high acceleration. He got out and handed me my keys like nothing had happened. Incredibly irresponsible and disrespectful.
• NN

  Nam Nguyen

  Sep 30, 2025
  1.0
  This parking garage is a total nightmare. Apparently, they don’t know how to handle bookings made through apps other than theirs. They ended up booking me a new spot and forcing me to pay before I could retrieve my car. I ended up paying extra because I had already parked. Three of the staff members were incredibly unprofessional and rude when I tried to speak to them. It seemed like all they cared about was whether I had paid or not. If I had, they just wanted me to leave. They didn’t seem to care about solving the problem. One of them was particularly stubborn about acknowledging that there was an error in the system. If you’re looking to park here, I strongly advise against downloading their app or using the link they send you. Make sure everything is clear before you park and leave the garage. Or, even better, AVOID THIS PLACE altogether and park somewhere else to save yourself the headache of dealing with them. The manager needs to look into the staff’s performance to improve the service. In the meantime, I will never return to this parking garage and will not recommend it to anyone.
• PJ

  Peter Kuzma Jr

  Sep 27, 2025
  1.0
  Total scam. They take your payment on parking apps, take your car and say everything’s okay when you drop it off. When you go to pick up your car they say you haven’t paid and charge you more than the app. We were not the only ones this happened to
• AM

  Aiden Moriarty

  Aug 28, 2025
  1.0
  Would leave zero stars if I could. One of the employees is so incompetent it’s mind blowing. Parked here many times and had an issue every single time. Will no longer use this garage. Avoid at all costs.
• MA

  Marcy A

  Jul 31, 2025
  4.0
  I park here all the time. Never had an issue with any of the guys. All very nice and work hard.

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