Sierra Express Car Wash

Reviews

• WD

  Wendy Duenas

  Dec 20, 2025
  2.0
  I began using this car wash as the Surf Tru Car Wash on Williams St took away the people cleaning off the car before entering. At that time they were not taking care of equipment and our cars were not being washed well. With this being said the Sierra Express Car Wash is doing the almost the same. They have one person and now it hardly dumps any soap. I decided to go to the South Carson St location yesterday and it was AMAZING!! Two people rinsing the car and plenty of soap. The North Carson St needs to get back on track again, or I will need to go somewhere else again. I pay for the monthly and so does my family. I don't want and shouldn't need to go to the South location when you live on the North end. I don't make these reviews very often, but when you see the differences between one location and the other, it obvious something is wrong.
• NN

  Null Null

  Dec 18, 2025
  1.0
  I have had an unlimited wash plan with Sierra for a few years. They automatically billed my credit card for $20.95 every month and with that got a windshield transponder to allow me to enter the Member's Express Lane whenever I needed to wash off road salt, mud, dust, etc. The system worked well. Last week I pulled up in the lane and while the reader recognized the transponder it wouldn't open the gate to let me in. A greeter came out and told me that there was no record of my account and the system didn't recognize the transponder. He also tole me that he could run my credit card and get me in. When he came back with the receipt, I questioned the $26.95 charge. He told me that was the price but if I had a discount I could take care of the charge on their website. When I returned home I opened my account with my usual ID and PW, but there was no way to fix the overcharge. I contacted customer service and was told that my wash plan had been canceled because I didn't make the payment. When I pointed out that they were authorized to make a monthly charge to my CC and if the payment wasn't made it was because they didn't make the charge. They then started a list of excuses as to why that didn't happen: CC expired, CC hit its limit, bank declined the charge, internet outage at my bank and so on, insisting it was my fault and not theirs. I then responded that the card was valid and used for several other automatic charges and worked for every one of them. I asked them to return my account to the contracted discount rate of $20.95 and was told that rate was not available because I hadn't made the payment! Then it dawned on me. They wanted to terminate our contract and blame the non-payment so they could cancel the contract and jack the rate up! Legally they can't just jack up the rate unless I terminate the contract or it expires (another year). I eventually got the CS agent to admit that is why they didn't charge my CC, it gave them an excuse to claim that I had cancelled the contract. What a bunch of BS. By the way, even though the place is called Sierra Express Car Wash, the customer service person I talked with is from Raceway Car Wash. I don't know if they recently were sold or how Raceway fits into the scheme.
• JM

  Jim Me

  Dec 7, 2025
  5.0
  I've been a satisfied Unlimited customer for over 3 years now!
• KW

  Kathleen Wilkes

  Nov 6, 2025
  5.0
  It's quick and I appreciate the care they give before every car wash.
• BR

  Bob Reega

  Oct 6, 2025
  1.0
  I came into town after a 2650 mile trip. Got a basic carwash to remove the road grime and bugs. Well the way I see it it, if you don't sign up as a member, you don't get very good service. Bugs still all over the front of my vehicle and no tire shine applied. Never again.

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