Bob's Shell Service

Reviews

• SB

  Susan Beasley

  Feb 1, 2024
  1.0
  Owner is rude rude. Will never go back...Karma
• SR

  Sharon Reid

  Oct 11, 2023
  5.0
  Bob was very friendly, knowledgeable & quick to fix the issue very affordable.
• MT

  Mike Thornton

  Sep 2, 2023
  1.0
  This gentleman in my time of need was rude and considerate and had terrible customer service and from what I can understand it doesn't seem like he knows how to treat people which means he doesn't know that it picks cars very well in my opinion so I would never go here. I suggest that you go somewhere else.
• TS

  Troy Shadle

  Jul 26, 2023
  1.0
  AC wasn't working, charged me for diagnosis (125.00) and told me that the clutch needs to be rebuilt (1200.00) or compressor, expansion valve, and drier should be replaced to get warranty work (1700.00). I asked what is his recommendation, he replied, "the first one". I had to put a 500.00 deposit for the job and the next day the quote increased another 150.00 for additional coil for clutch that he was unaware that it needed. After installation, he called me and said "we gambled and we lost" You now owe me 1400.00 and we need to start over and the other option will cost you 1700.00. Furious, I asked "what can I do. I need my AC repaired?", "Sell The car!" he quickly replied. We had heated discussions and ultimately agreed to split the loss and perform the other option of the job. He stated it would be one week later. I left my car there. On the due date of completion, he calls and says that his mechanic walked out and he cannot perform the repair. Come get your car and I will return your 500.00 but not your diagnosis fee. Two and a half weeks passed, mid summer, and still no AC. Fortunately, I only lost 125.00 for a missed diagnosis. Poor diagnosis, poor repair service, and poor customer service. no recommendations from me!

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