Business Details
About
Car DealerAuto Repair ShopUsed Car DealerMercedes Benz Dealer
Location
Mercedes-Benz of Union - A Ray Catena Dealership
2585 US-22 West, Union, NJ
07083, United States
Hours
Reviews
4.3
1,443 reviews
5 stars
1,125
4 stars
65
3 stars21
2 stars21
1 star
211
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, knowledge, and helpfulness of the sales staff, particularly mentioning individuals like Greg Fiorino, Jessica Cohen, and Mia.
Sales Experience
Several reviews highlighted a smooth and enjoyable car-buying process, with no pressure tactics and a focus on customer needs.
Negative Experiences
A number of customers reported issues with service quality, including unresponsive communication, overcharging, and dissatisfaction with the handling of vehicle purchases.
Trust and Transparency
Some customers expressed concerns about honesty and transparency, particularly regarding vehicle history and service practices.
Overall Satisfaction
While many customers had positive experiences, there were significant complaints that affected overall trust in the dealership.
- TTTiffanyNov 15, 20255.0I had the pleasure of getting a car from here yesterday. My sales man Greg Fiorino was very patient as it took me a while to make the decision on the car. Also he made my deal smooth and explained everything .
- CNCatherine NogueiraNov 14, 20255.0I had a great experience leasing my car at Mercedes-Benz of Union. Greg Fiorino was my sales associate and he was amazing from start to finish. He was very patient and took his time helping me and my mom look at different cars until we found the right one. He never made us feel rushed and answered all of our questions. The whole process felt easy and stress-free. I really appreciate how nice and helpful he was through everything. Definitely recommend asking for Greg if you come here!
- LMLashanda MillienNov 12, 20255.0I leased a new vehicle from this location about three weeks ago, and my experience was exceptional! From my very first phone conversation with my salesperson, Olo, he was knowledgeable, thorough, patient, and made my process easy from start to finish. Olo went above and beyond to ensure that I found the exact car I was looking for, and made sure I was comfortable and happy with my decision before moving forward. I truly appreciate his professionalism, and look forward to working with him again on future purchases!
- DGDiana GNov 12, 20255.0I highly recommend this dealership, specifically thanks to my outstanding experience with Tony. From the moment I stepped onto the lot, Tony was a breath of fresh air. He was incredibly patient, answering all my questions without any pressure, and his honesty about different options was refreshing. Tony truly had my best interest at heart throughout the entire process. He listened to what I needed and made sure I got a great deal on a brand new, luxurious car that I absolutely love. He kept his word from start to finish, ensuring the entire process was smooth and transparent. If you're looking for a new car and want a salesperson who is trustworthy, patient, and genuinely cares about finding the right vehicle for you, ask for Tony. He's fantastic! While everyone at this dealer was friendly and helpful, I can say you are in go hands when you walk into Mercedes in Union!
- MRMentor RraciNov 10, 20251.0I was going to give 0 stars, but they won't allow that. I was a long time Audi driver, and I decided to make the switch to Mercedes after 9 years with Audi. After buying a car from this dealership I regret my choice 100%. My sales rep Anthony not only rushed my entire purchase process, but he also sold me "certified" preowned with an abundance of problems and issues. He sold me a car with 4 bent rims, one wheel was even put on inside out, my divers side door hinges creek and need to be replaced, that's just a few of the issues. Mind you if only had this car for 6 months since purchase and I've ran into more issues with them than the 9 years with Audi. No help, no compensation whatsoever. I hate to blame Mercedes as a whole, but I do strongly advise everyone to avoid this dealership entirely.
Frequently Asked Questions About Mercedes-Benz of Union - A Ray Catena Dealership
What is the address of Mercedes-Benz of Union - A Ray Catena Dealership?
The dealership is located at 2585 US-22 West, Union, NJ 07083, USA.
What are the operating hours of Mercedes-Benz of Union?
The dealership is open Monday to Thursday from 9:00 AM to 8:00 PM, Friday from 9:00 AM to 7:00 PM, and Saturday from 9:00 AM to 6:00 PM. It is closed on Sundays.
How can I contact Mercedes-Benz of Union?
You can reach them by phone at +1 908-379-7200.
Where can I find more information about Mercedes-Benz of Union online?
Visit their website at https://www.raycatenaunion.com/ or their Facebook page at https://www.facebook.com/212837228729713.
What types of services does Mercedes-Benz of Union offer?
They offer car sales including new and used Mercedes-Benz vehicles, auto repair services, and are a certified Mercedes Benz dealer.
Are there any nearby automotive service centers?
Yes, nearby there are Ray Catena Service Dept., Vulcan Tool Co Inc, and USI Services Group which offer various automotive repair and professional services.
What other car dealerships are close to Mercedes-Benz of Union?
Nearby car dealers include Ray Catena Of Union Llc, Ray Catena Sprinter Vans Union, Ray Catena Mercedes Benz of Union NJ, Zipeto Marketing, webuyanycar.com, and Open Road Chevrolet.
Are there dining options near the dealership?
Yes, you can visit The Cheeky Chicken, IHOP, Wendy's, Jollibee, and Top Knotch Soultry Delights nearby for a variety of dining experiences.
How might I get to Mercedes-Benz of Union using public transit?
You can use Vauxhall Service Station nearby, which is a gas station and train station, to reach the dealership area.
Are there any other useful services near Mercedes-Benz of Union?
Nearby services include The Paw Pad (pet store and boarding), Barrister Cigars (tobacco and liquor store), T-Mobile and Verizon (mobile phone stores), The Pawn Shop (auto loan provider), and Suburban Health Clinic for medical and counseling needs.