Rocket Carwash

4.1
420 reviews
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About

Car WashAuto Detailing Service
Get a cleaner clean at Rocket Carwash where we're using the best-in-class cleaning materials, systems, and more! The more you clean the more you save with our Unlimited Membership plans. One monthly cost, unlimited washes. Visit your local Rocket Carwash today for a quick, quality clean every time!

Details

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Location

Rocket Carwash
787 N 204th Ave, Elkhorn, NE
68022, United States

Hours

Reviews

4.1
420 reviews
5 stars
284
4 stars
38
3 stars
21
2 stars
14
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.

Wash Quality

Numerous reviews indicated dissatisfaction with the wash quality, noting that vehicles often came out still dirty or with damage.

Membership Issues

Several customers reported difficulties with membership management, including challenges in canceling memberships and unexpected charges.

Vehicle Damage

A significant number of reviews mentioned vehicle damage occurring during washes, with the company often refusing to take responsibility.

Cleanliness and Amenities

While some customers appreciated the availability of vacuums and cleaning supplies, others noted issues with cleanliness and equipment malfunctions.
  • JJ
    Jack Justice
    5 days ago
    3.0
    Upon arrival, no wait to get into the wash - James was the sales guy, very persistant and friendly - this is why it got 3 stars - the rest: Tight turn to get into the wash, LB truck would not fit, had to make 3 point to get it. Wash guy @ entry says nothing, just waves you directions then points at the wall with directions. Wash was subpar - many sections of the truck were still dirty after wash (back window, front bumper, tailgate, back bumper) - did not use vaccums so can not speak to that - as stalls where not long enought to fit LB truck without sticking out in the drive lane. For the price for a drive thru wash, i have had better in many places at or below this pricing.
  • JK
    Jesse Kruse
    Nov 1, 2025
    1.0
    Definitely very disappointing to see how rough this carwash is on vehicles. Plus, the carwash never was very good at getting my vehicle cleaned. I went through their insurance to fix my mirror and it wasn’t the best experience. First they forgot about my claim so I had to remind them again what happened and this was a week after I was supposed to hear back with an answer on the claim. Then they tell me it can take up to 8 weeks to receive the funds for repairs. Very disappointing.
  • CR
    Cheyenne Robertson
    Oct 17, 2025
    5.0
    Went through the wash yesterday with my van and the antennae fell off. I came back today and spoke with the manager. He kindly offered to reimburse me for the cost of the replacement. I purchased one and brought back the receipt, which then went through again for a great wash. My big van is hard to dry each time, but the towels and car products make the difference and I will keep coming back. Appreciate the leadership at this location!
  • PC
    Pat Carlson
    Sep 8, 2025
    4.0
    Terrific personalities at this location. Went through twice and still had bugs though.
  • BB
    Brandon Blumenthal
    Sep 3, 2025
    5.0
    Best car wash in town hands down